SoundCloud is a music streaming service where you can listen to and discover new music. They offer paid subscriptions like SoundCloud Go and Go+ that give you benefits such as ad-free listening and offline playback. If you see a charge from SoundCloud, it's likely for one of these subscriptions, which are billed monthly or yearly. You can manage or cancel your subscription through SoundCloud's website, but if you subscribed through Apple or Google, you need to manage it through their app stores.
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Cancelling a SoundCloud subscription requires logging into the account on a computer (not through the app), navigating to the subscriptions page, and clicking an edit icon to cancel. The process is straightforward but has the minor inconvenience of not being available via the app which slightly increases difficulty.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a SoundCloud subscription.
How to Cancel SoundCloud: Step by Step
If you purchased through SoundCloud.com:
- Sign in to your account on a computer.
- Go to your Subscriptions page by visiting soundcloud.com/you/subscriptions.
- Click on the "Edit" button next to your current subscription status.
- Follow the prompts to cancel your plan.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top of the screen.
- Select "Subscriptions".
- Find and tap on your SoundCloud subscription.
- Tap "Cancel Subscription" at the bottom.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the menu icon (three horizontal lines) in the top left corner.
- Select "Subscriptions".
- Find your SoundCloud subscription from the list.
- Tap "Cancel Subscription" and follow the prompts to confirm.
If you need assistance, here's how you can get in touch with SoundCloud's support team.
Phone
The phone is not available.
Email
The email is not available.
Tips and Tricks for Getting a SoundCloud Refund
- Search your email inbox for the SoundCloud welcome email and use the “manage subscription” link at the bottom—it’s often hidden there.
- Cancel via the SoundCloud app if the website doesn’t show cancel options.
- Respond directly to subscription emails requesting cancellation, especially if links or options are not visible.
- Be persistent and escalate by contacting your bank to stop payments if SoundCloud keeps charging after cancellation attempts.
- Keep records of all cancellation attempts and communication—this helps when disputing charges or requesting refunds.
- Timing matters: try to cancel before the next billing cycle but be prepared for delays and follow up multiple times.
- Expect long delays and potential pushback, including ignored refund requests—some users took months to finalize cancellation.
- If the subscription interface is unresponsive or refreshes endlessly, try different browsers or devices as a workaround.
- If all else fails, use bank stop payment features and dispute charges as a last resort.
- Use firm but polite language emphasizing your right to cancel and request confirmation emails or cancellation receipts.
Why Do People Request Refunds from SoundCloud
- Difficulty canceling subscriptions: Users often find the cancellation process complex, with missing or non-functional cancel buttons despite claims of "cancel anytime."
- Unauthorized charges after cancellation: Customers report being charged even after receiving confirmation of subscription cancellation.
- Poor customer support: Lack of timely or any responses to cancellation and billing support tickets, no phone support available, long wait times for replies.
- Cost concerns: Monthly fees may no longer fit users' budgets.
- Insufficient value for price: Users feel the subscription features do not justify the cost.
- Reduced usage: Some users cancel because they are not using SoundCloud as much as anticipated.
- Preference for alternatives: Users choose other platforms with better user interface, features, or credibility.
- Frustration with AI features: Concerns about AI usage, including training on user uploads and AI music generation, which some users find disturbing or unfair.
- Copyright enforcement changes: Increased takedown of remixes and copyright-related content creates dissatisfaction.
- Privacy concerns: Worries about private uploads being used by AI without consent.
- Platform growth challenges: Difficulty in growing audience organically compared to other services.
- Perceived decline in service quality: Users feel SoundCloud is failing artists and losing appeal as a promotional platform.
SoundCloud Refund Script
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Dear SoundCloud, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
SoundCloud Refund Policy
SoundCloud allows users to cancel their subscription only via a computer by logging into their account, navigating to the Subscriptions page, and following the cancellation prompts. Cancellation stops future payments but retains access to the plan features until the current paid period ends, after which the account is downgraded to the free version. SoundCloud does not offer refunds for delivered subscriptions.
The Easiest Way to Get a SoundCloud Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from SoundCloud—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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