Can I Cancel Peloton at Any Time?

Peloton has a Committed Membership Period for some subscription options where you agree to pay for the full period even if you cancel early, so you remain liable for the entire fee regardless of cancellation. While you can cancel at any time, no prorated refunds are provided for the unused part of the period. There are no early-cancellation fees beyond this payment obligation. Also, cancellation typically takes effect after the current billing cycle ends, and you lose access to classes immediately upon cancellation. These terms act as a lock-in mechanism to be aware of when subscribing.

Why Do People Cancel Peloton?

Lack of use due to finding alternative workout options such as a gym or outdoor activities.High cost and wanting to reduce monthly expenses or budget constraints.Technical issues such as difficulty accessing the membership on certain devices (e.g., Samsung TV).Customer service dissatisfaction including poor support and unresolved issues.Change in fitness preferences such as shifting to weightlifting or other types of workouts that Peloton doesn't offer.Seasonal changes with less use in warmer months due to preference for outdoor activities.Preference for in-person gym environments over virtual classes.Life changes like travel, injury, illness, relocation, or pregnancy leading to less use or need to pause/cancel.Concerns over equipment issues like bike rusting or maintenance problems.

What Information Do I Need to Cancel Peloton?

Peloton account credentials (username and password) Access to your Peloton account via website or app Personal/account identifying information (such as your full name, email address, and possibly billing address associated with your account) Details of the subscription or membership you wish to cancel Proof of notice date (if statutory rights apply, e.g. Canadian residents) Phone number or access to Peloton Member Support (if cancelling via support hotline or contact form) Billing details (if you are disputing a charge or requesting a refund)

What Should I Know Before Cancelling Peloton?

Before cancelling your Peloton subscription, it is important to know that you will lose access to all live and on-demand classes, as well as any other content or features provided through the Peloton Service. Your user-generated content may no longer be available and Peloton is not responsible for any deletion or loss of such content. However, Peloton might sometimes provide a very limited amount of content or features to non-subscribers, but this is at their sole discretion. If you keep the equipment, you might still have access to limited features like Just Ride, but you won't have access to the full membership experience.

What is Peloton's Cancellation Policy?

Peloton's membership cancellation policy allows you to use your membership until the end of the current billing period after cancellation, but there is no prorated refund for the remaining period. Cancellation can be done via Peloton Account Settings or Member Support, and you remain responsible for any outstanding fees if under a committed membership. Specific statutory cancellation rights apply to certain Canadian residents, allowing cancellation within a few days of subscription with refunds.

Do I Need My Peloton Password to Cancel?

To cancel your Peloton subscription, you typically need to access your Peloton account settings, which requires your account credentials (password). This is because cancellation is managed through your account online or by contacting Peloton Member Support at 1-866-679-9129, where they may verify your identity using account information. If you have forgotten your password, you can reset it at https://www.onepeloton.com/password-reset. There is no explicit option to cancel the subscription without any authentication, so having access to your password or proper account verification is generally necessary.

Can I Get a Refund from Peloton?

We've actually written a step by step guide on how to get a refund from Peloton. Check it out!

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How To Cancel Your Peloton Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 1, 2025

Last updated on December 11, 2025

6 min read

Difficulty

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Peloton offers a straightforward online cancellation process through the user's account dashboard or app platform subscription settings, supported by clear options for different device platforms and phone cancellation. There are no long-term contracts or complex steps, making it an easy process overall.

Estimated Time

On average, it takes 00 10 minutes to cancel a Peloton subscription.

How to Contact Peloton

If you need assistance, here's how you can get in touch with Peloton's support team.

Phone

The phone is not available.

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Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Peloton subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Peloton account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Peloton online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.