Peloton offers app memberships that give you access to a wide variety of workouts like strength training, yoga, HIIT, and more. There are two main memberships: App One, which includes all workouts on the app, and App+, which also lets you do workouts specifically designed for Peloton bikes, treadmills, or rowers. New members get a 30-day free trial, and after that, the membership costs $12.99 per month, with an option to pay annually to save money. You might see Peloton billing if you signed up for this membership to get unlimited access to their workout classes and tracking features.
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Peloton offers a straightforward online cancellation process through the user's account dashboard or app platform subscription settings, supported by clear options for different device platforms and phone cancellation. There are no long-term contracts or complex steps, making it an easy process overall.
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How to Cancel Peloton: Step by Step
If you purchased through onepeloton.com:
- Log into your account at onepeloton.com.
- Go to your profile by clicking on your name in the upper right corner.
- Select "Membership" from the dropdown menu.
- Find the "Manage Membership" section.
- Click on "Pause or cancel".
- Follow the prompts to confirm cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top.
- Select "Subscriptions".
- Find Peloton in the list and tap on it.
- Tap "Cancel Subscription" and confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap the profile icon in the top right.
- Select "Payments & subscriptions".
- Tap "Subscriptions".
- Find Peloton and tap on it.
- Tap "Cancel subscription" and follow the instructions to confirm.
If you purchased through Amazon:
- Log into your Amazon account.
- Go to Your Memberships & Subscriptions.
- Locate your Peloton subscription.
- Click "Manage Subscription".
- Click "End Subscription" and confirm.
Tips & Tricks for Canceling Peloton
- Always document your cancellation attempt by saving chat transcripts, call IDs, and email confirmations.
- Use clear, firm language requesting cancellation immediately and ask to speak to a supervisor if the frontline rep resists.
- Call customer service rather than relying on app or website cancellation for higher success rates.
- Escalate quickly if you face resistance by politely requesting to speak to a manager or supervisor.
- Request confirmation emails or reference numbers for your cancellation request to avoid later disputes.
- Consider timing your cancellation near the end of your billing cycle to avoid being charged for an additional month.
- Some users report success by pausing membership instead of cancelling if unsure, as pausing can be easier and resumed anytime.
- Be patient but persistent: if the first cancellation attempt fails, try again after a few days and escalate.
- Have your payment method ready to cancel or dispute charges if Peloton continues billing after cancellation request.
- If all else fails, some users suggest cancelling or blocking the payment method as a last resort to stop charges.
Peloton Customer Service Info
If you need assistance, here's how you can get in touch with Peloton's support team.
Cancel Peloton Script
Script
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Dear Peloton Support,
I hope this message finds you well. I am writing to request the cancellation of my Peloton subscription. Due to changes in my personal circumstances, I am unable to continue my membership at this time.
I would appreciate your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Peloton's membership cancellation policy allows you to use your membership until the end of the current billing period after cancellation, but there is no prorated refund for the remaining period. Cancellation can be done via Peloton Account Settings or Member Support, and you remain responsible for any outstanding fees if under a committed membership. Specific statutory cancellation rights apply to certain Canadian residents, allowing cancellation within a few days of subscription with refunds.
To cancel your Peloton subscription, you typically need to access your Peloton account settings, which requires your account credentials (password). This is because cancellation is managed through your account online or by contacting Peloton Member Support at 1-866-679-9129, where they may verify your identity using account information. If you have forgotten your password, you can reset it at https://www.onepeloton.com/password-reset. There is no explicit option to cancel the subscription without any authentication, so having access to your password or proper account verification is generally necessary.
- Lack of use due to finding alternative workout options such as a gym or outdoor activities.
- High cost and wanting to reduce monthly expenses or budget constraints.
- Technical issues such as difficulty accessing the membership on certain devices (e.g., Samsung TV).
- Customer service dissatisfaction including poor support and unresolved issues.
- Change in fitness preferences such as shifting to weightlifting or other types of workouts that Peloton doesn't offer.
- Seasonal changes with less use in warmer months due to preference for outdoor activities.
- Preference for in-person gym environments over virtual classes.
- Life changes like travel, injury, illness, relocation, or pregnancy leading to less use or need to pause/cancel.
- Concerns over equipment issues like bike rusting or maintenance problems.
Peloton has a Committed Membership Period for some subscription options where you agree to pay for the full period even if you cancel early, so you remain liable for the entire fee regardless of cancellation. While you can cancel at any time, no prorated refunds are provided for the unused part of the period. There are no early-cancellation fees beyond this payment obligation. Also, cancellation typically takes effect after the current billing cycle ends, and you lose access to classes immediately upon cancellation. These terms act as a lock-in mechanism to be aware of when subscribing.
Before cancelling your Peloton subscription, it is important to know that you will lose access to all live and on-demand classes, as well as any other content or features provided through the Peloton Service. Your user-generated content may no longer be available and Peloton is not responsible for any deletion or loss of such content. However, Peloton might sometimes provide a very limited amount of content or features to non-subscribers, but this is at their sole discretion. If you keep the equipment, you might still have access to limited features like Just Ride, but you won't have access to the full membership experience.
- Peloton account credentials (username and password)
- Access to your Peloton account via website or app
- Personal/account identifying information (such as your full name, email address, and possibly billing address associated with your account)
- Details of the subscription or membership you wish to cancel
- Proof of notice date (if statutory rights apply, e.g. Canadian residents)
- Phone number or access to Peloton Member Support (if cancelling via support hotline or contact form)
- Billing details (if you are disputing a charge or requesting a refund)
We've actually written a step by step guide on how to get a refund from Peloton. Check it out!
The Easiest Way to Cancel Peloton
If you’re frustrated trying to cancel your subscription, membership, or bill from Peloton—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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