Dropbox is a company that helps you store and share files online. They offer a free Basic plan with 2 GB of storage, and paid plans like Plus ($9.99/month) and Professional ($16.58/month) that give you more storage and features such as restoring deleted files, transferring large files, editing PDFs, and adding eSignatures. These plans are billed monthly or yearly. So if you see a charge from Dropbox, it’s likely for one of these subscription plans to keep your files safe and easily accessible.
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Canceling a Dropbox individual subscription online is straightforward and mainly involves navigating to account settings and clicking 'Cancel plan'. The main challenge arises if the subscription was purchased through a mobile app store, which requires canceling through that platform, making it slightly more complex but still easy for users familiar with app store processes.
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How to Cancel Dropbox: Step by Step
If you purchased through dropbox.com:
- Log in to dropbox.com.
- Click your avatar in the bottom-left corner.
- Click Manage account.
- Click Cancel plan at the bottom of the page.
- Select a reason for canceling.
- Click Continue canceling or Confirm change and follow the prompts.
- You’ll receive an email confirmation that your subscription has been cancelled.
If you purchased through the Dropbox mobile app (iOS):
- On your iPhone or iPad, open the Settings app.
- Tap your name.
- Tap Subscriptions.
- Tap Dropbox.
- Tap Cancel Subscription.
If you purchased through the Dropbox mobile app (Android):
- Open the Dropbox mobile app.
- Tap the Account tab in the bottom right corner.
- Tap Manage your subscription.
- Tap How to cancel.
- Tap Cancel plan at the bottom of the screen.
- Tap Cancel subscription on Google Play.
If you purchased through Dropbox Family plan:
- Log in to dropbox.com.
- Click your avatar (profile picture or initials) in the bottom-left corner.
- Click Manage account.
- Click Cancel plan at the bottom of the page.
- Select a reason for canceling.
- Click Continue canceling.
- You’ll receive an email confirmation that your subscription has been canceled.
If you purchased through Dropbox Team subscription:
- Log in to dropbox.com with your admin credentials.
- Click Admin console in the left sidebar.
- Click Billing in the left sidebar.
- Scroll down and click Cancel plan.
- Select the reason you’re canceling.
- Click Continue with cancellation.
- Acknowledge the necessary boxes.
- Click Complete cancellation.
- You’ll receive a confirmation message that your Dropbox Business account has been cancelled.
Tips & Tricks for Canceling Dropbox
- Disable ad blockers as some users report the cancel button only appears when ad blockers are turned off.
- Use specific browsers or try multiple browsers to find the cancel option, as some browsers may not display it correctly.
- Cancel through the web interface by logging into dropbox.com, clicking your avatar, going to "Manage Account," and then finding the "Cancel Plan" link at the bottom—though some report it may be hidden or missing.
- For subscriptions purchased via mobile app stores, cancel through the Apple App Store or Google Play Store subscription settings instead of Dropbox directly.
- Check the "Plans" page below the fold as the cancel button can be hidden and not on the obvious billing page.
- Use language emphasizing finality when contacting support or disputing charges, such as stating you no longer want or need the service and want all charges stopped immediately.
- If no cancellation button is present and support is unresponsive, escalate by filing a dispute or chargeback with your credit card company to prevent further billing.
- Some users suggest sending cancellation requests via mail to the company's P.O. Box if online methods fail, though this is inconvenient.
- Consider using prepaid or dedicated credit cards for subscription payments to control and prevent unwanted charges.
- Expect unhelpful or delayed customer support and plan to persistently follow up or use social media (Twitter/X, Facebook) to get attention on your cancellation request.
- Timing your cancellation near the subscription renewal date may increase urgency but also risk getting charged if cancellation is delayed or not immediately processed.
- Post cancellation, verify your account status and monitor your credit card statements to ensure no further charges occur.
Dropbox Customer Service Info
If you need assistance, here's how you can get in touch with Dropbox's support team.
Cancel Dropbox Script
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Dear Dropbox Support,
I hope this message finds you well. I am writing to request the cancellation of my Dropbox subscription. While I have enjoyed using the service, I find that I no longer require the space and features provided by my plan.
Please process my cancellation effective immediately, and send me a confirmation email once this has been completed.
Thank you for your assistance with this matter.
Best regards,
Frequently Asked Questions
Dropbox subscription cancellation policy allows users to cancel their Plus, Professional, or Essentials subscription at any time, with the account reverting to a free Basic plan at the end of the current billing cycle. Cancellation must be done through the website or app store if purchased on a mobile device, and a confirmation email is sent. Deleting the app or letting a payment method expire does not cancel the subscription, and refunds or billing disputes can be handled via Dropbox support.
To cancel your Dropbox subscription, you generally need to log in to your account on dropbox.com to access the cancellation option. This implies that you need your password to log in first. If you forgot your password, you can reset it here: https://www.dropbox.com/forgot. There is no indication that Dropbox offers cancellation without authentication, such as phone support or unauthenticated chat. If you face trouble, contacting Dropbox support via email or social media might be helpful, but password access is required to manage subscriptions online.
- Changed storage needs: Users may no longer require the amount of storage they initially signed up for.
- High cost of storage plans: Dropbox offers premium plans like 2TB which may be expensive for users needing less storage.
- Better cheaper alternatives: Competitors like Google Drive, Microsoft OneDrive, Sync.com, pCloud, Icedrive, and MEGA offer cheaper and competitive features.
- App performance issues: The Dropbox desktop app can be invasive, using significant CPU resources and causing slowdown on devices.
- Inconvenient cancellation process: Downloading files and cancellation process can be time-consuming and not user-friendly.
- Lack of advanced syncing tools: Users may be frustrated by the absence of FTP access or faster syncing options.
- Privacy and security concerns: Past security breaches, inadequate encryption, vague privacy policy, and data loss incidents cause distrust.
- Poor customer service: Slow and unresponsive support from Dropbox frustrates users.
- Limited features in free version: Users may find free features too minimal and paid plans expensive with limited added benefits.
- Reduced usage needs: Users may store documents or backups locally or on other cloud services instead.
Dropbox allows you to cancel your Plus, Professional, or Essentials subscription at any time, but the cancellation only takes effect at the end of your current billing cycle (monthly or yearly), so you will continue to be charged until then. Canceling downgrades your account to the free Basic plan with limited storage, but you keep access to your files. Be cautious to cancel through the proper channel (Dropbox website or app store if subscribed via mobile) and not just deleting the app or letting a card expire, as those won't stop billing. Mail cancellation is an option but slow, with no refunds for charges made before processing. No early termination fees or lock-ins are mentioned, but you must cancel ahead of your next billing date to avoid further charges.
Before cancelling your Dropbox subscription, it is important to know that your account will downgrade to the free Dropbox Basic plan at the end of your billing cycle or trial period. You will still have access to all your files and folders, but if you are over the storage quota of the Basic plan, Dropbox will stop syncing your files to your devices. Deleted file versions are kept for 30 days in case you want to restore them. If you are part of a Dropbox Family plan, leaving the plan will downgrade you to a free Basic account, causing you to lose access to Family plan features and storage space, although you retain all your files and shared content. Keep in mind, sync stops if you exceed the free storage limit after downgrading.
- Dropbox account login credentials (email and password)
- Email address associated with the Dropbox account
- First and last name
- Payment method details (e.g., credit card, PayPal, etc.)
- For credit/debit card: card type, first 6 digits, last 4 digits, name on card, date of last charge, amount charged, billing postal code, or transaction ID
- For PayPal: PayPal transaction ID
- For iDeal or SEPA Direct Debit: last four digits of IBAN, mandate reference number, date of charge, amount charged, billing country
- Reason for cancelling (may be requested during online cancellation)
- Access to the device or app store if the trial/subscription was started on a mobile device (iTunes, Google Play, etc.)
- Confirmation email address to receive cancellation confirmation
- Mailing address, if cancelling by post (to ensure the letter reaches Dropbox at the correct address)
We've actually written a step by step guide on how to get a refund from Dropbox. Check it out!
The Easiest Way to Cancel Dropbox
If you’re frustrated trying to cancel your subscription, membership, or bill from Dropbox—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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