1 - Visit the Microsoft Account site at https://account.microsoft.com.
2 - Sign in with the Microsoft account that you used to buy your subscription.
3 - Navigate to the "Services & subscriptions" section.
4 - Locate your Microsoft 365 subscription under your active subscriptions.
5 - Click on "Manage" next to your subscription.
6 - Turn off recurring billing to cancel at the end of your current billing period.
7 - If you prefer an immediate cancellation, contact Microsoft support to request this.
Microsoft 365 at office.com offers a subscription service for popular Office apps like Word, Excel, and PowerPoint, plus cloud storage with OneDrive. You can choose monthly or yearly payments, and if you have a Family subscription, it can be shared with up to 5 other people. When your subscription ends, you can still view and print your files, but you can't create or edit them unless you renew. Microsoft manages all billing and subscription details through your Microsoft account, so if you see charges, it’s likely for ongoing access to these apps and services.
The cancellation process involves a few straightforward steps fully online: signing into the account, selecting cancel subscription, and confirming the choice. The instructions and interface are clear and cancellation can be completed quickly without needing to contact support unless the subscription was purchased through third parties or app stores.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Microsoft 365 subscription.
How to Contact Microsoft 365
If you need assistance, here's how you can get in touch with Microsoft 365's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Microsoft 365 Refund
Check all associated accounts and emails as subscriptions might be linked to old or different Microsoft accounts.
Use the Microsoft admin portal (admin.microsoft.com) if you have an old global admin work account to locate and cancel the subscription.
Create a support ticket via Microsoft Commerce or use online chat to request cancellation and potential refund.
Be persistent and escalate requests by requesting escalation to product groups if initial support resists cancellation.
Call Microsoft support at off-hours (e.g., late evening) to sometimes get callbacks where cancellations may be processed.
Ask nicely but firmly explaining you want to cancel and request they honor cancellation even if you’re mid-contract.
Switch to a higher tier month-to-month plan if you want the ability to cancel anytime rather than being locked into a 12-month commitment.
Exploit promotional cancellation offers—Microsoft often offers 2 free months or other perks when you attempt to cancel; use this tactic to your advantage or to delay billing.
Change payment method to an expired credit card or a gift card to avoid unexpected billing charges after cancellation attempts.
Set recurring reminders (e.g., Outlook calendar reminders) to follow up on cancellations or prevent unwanted renewals.
If all else fails, contact your bank or credit card provider to stop recurring charges or dispute unauthorized billing.
Why Do People Request Refunds from Microsoft 365
Unexpected automatic renewal charges without explicit consent or notification.
High cost of subscription, especially for occasional or limited use.
Subscription model fatigue, preferring a one-time purchase over recurring payments.
Using alternative permanent software like Office 2019 instead of subscription.
Difficulties in cancellation process, with confusing or unhelpful interfaces and lack of straightforward cancellation options.
Lack of direct human customer support to resolve billing or cancellation issues.
Perception that cancellation is intentionally complicated to force continued payment.
Only partial use of features making full subscription unnecessary.
Trial users who end subscription after trial period.
Frustration with constant updates and changes that some users may find disruptive.
Subscription not cost-effective for individuals or families who rarely use the software.
Microsoft 365 Refund Script
Script
Copy
Dear Microsoft 365, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Microsoft 365
0
0 reviews
Have you used Microsoft 365? Share your experience by leaving a review.
Microsoft 365 Refund Policy
Microsoft 365 subscriptions can be canceled at any time through the Microsoft 365 admin center. However, if you have an annual commitment subscription, there may be a penalty for canceling before the contract ends, and certain subscriptions may incur a cancellation fee. After cancellation, associated data will be available in a limited function account for 90 days before deletion.
Get help with your refund
"This app saved me $127 in minutes"
The Easiest Way to Get a Microsoft 365 Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Microsoft 365—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Loading pricing information...
Frequently Asked Questions
Microsoft 365 subscriptions can generally be cancelled at any time through your Microsoft account online. However, if you have an annual subscription or other commitments, there may be cancellation penalties or fees as per the contract terms. Additionally, upon cancellation, storage allowances revert and you risk data loss if storage quotas are exceeded; refunds are not guaranteed and depend on your purchase source and country refund policies. These factors can act as practical deterrents to instant cancellation.
Unexpected automatic renewal charges without explicit consent or notification.
High cost of subscription, especially for occasional or limited use.
Subscription model fatigue, preferring a one-time purchase over recurring payments.
Using alternative permanent software like Office 2019 instead of subscription.
Difficulties in cancellation process, with confusing or unhelpful interfaces and lack of straightforward cancellation options.
Lack of direct human customer support to resolve billing or cancellation issues.
Perception that cancellation is intentionally complicated to force continued payment.
Only partial use of features making full subscription unnecessary.
Trial users who end subscription after trial period.
Frustration with constant updates and changes that some users may find disruptive.
Subscription not cost-effective for individuals or families who rarely use the software.
Microsoft account email address and password used to purchase or manage the subscription
Access to the Microsoft account portal at office.com or account.microsoft.com
Knowledge of which subscription or plan (Microsoft 365 Basic, Personal, Family, etc.) you want to cancel
Ability to receive and check email for the cancellation confirmation
Access to the original platform used to subscribe if purchased through Google Play, Apple App Store, or a third-party retailer (e.g., Amazon, Best Buy)
Potential agreement to cancellation terms or review of refund eligibility and Microsoft Store Terms of Sale
Completion of all on-screen cancellation steps (such as confirming cancellation)
Optional: Providing a reason for cancellation
Ability to contact Microsoft Support if you encounter errors or issues during cancellation
Before cancelling your Microsoft 365 subscription, know that you won't immediately lose access to your documents and images stored on OneDrive. However, your OneDrive storage will be reduced drastically from 1TB to just 5GB of free storage. For 30 days after cancellation, you can still access and download your files, but if your data exceeds 5GB, you won't be able to upload new files. After 90 days without any action like deleting files or resubscribing, your OneDrive account will freeze and files become read-only, and if frozen for more than 6 months, your files will be deleted permanently. It's highly recommended to back up important files before cancelling or to resubscribe soon after cancelling.
Microsoft 365 subscriptions can be canceled at any time through the Microsoft 365 admin center. However, if you have an annual commitment subscription, there may be a penalty for canceling before the contract ends, and certain subscriptions may incur a cancellation fee. After cancellation, associated data will be available in a limited function account for 90 days before deletion.
To cancel your Microsoft 365 subscription, you typically need to sign in with the Microsoft account password used to purchase it. Cancellation is done through your account at account.microsoft.com, where signing in is required. If you don't remember your password, you will need to reset it first using this link: https://account.live.com/password/reset. Microsoft support cannot cancel your subscription without verifying your account, but you can attempt to regain access by using Microsoft's account recovery tools or by contacting Microsoft Support who may assist after verifying your identity.
We've actually written a step by step guide on how to get a refund from Microsoft 365. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Microsoft 365 subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Microsoft 365 account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Microsoft 365 online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
MICROSOFT*XBOXMICROSOFT*XBOX LIVE GOLDMICROSOFT*XBOX GAME PASSMICROSOFT*EA ACCESSMICROSOFT*STOREMICROSOFT*OFFICEMICROSOFT*OFFICE 365MICROSOFT*ACCOUNTMICROSOFT*ONEDRIVEMICROSOFT*OUTLOOKMSbill.infobill.ms.net
Cancellation Activity
Loading activity...
Comments (0)
AU
Anonymous User
Get help with your refund
"This app saved me $127 in minutes"
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Bella
★★★★★
✓487 subscriptions cancelled
✓Microsoft 365 Cancellation Expert
6 cancellation experts online right now
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
Comments (0)