Can I Cancel Microsoft 365 at Any Time?

Microsoft 365 subscriptions can generally be cancelled at any time through your Microsoft account online. However, if you have an annual subscription or other commitments, there may be cancellation penalties or fees as per the contract terms. Additionally, upon cancellation, storage allowances revert and you risk data loss if storage quotas are exceeded; refunds are not guaranteed and depend on your purchase source and country refund policies. These factors can act as practical deterrents to instant cancellation.

Why Do People Cancel Microsoft 365?

Unexpected automatic renewal charges without explicit consent or notification.High cost of subscription, especially for occasional or limited use.Subscription model fatigue, preferring a one-time purchase over recurring payments.Using alternative permanent software like Office 2019 instead of subscription.Difficulties in cancellation process, with confusing or unhelpful interfaces and lack of straightforward cancellation options.Lack of direct human customer support to resolve billing or cancellation issues.Perception that cancellation is intentionally complicated to force continued payment.Only partial use of features making full subscription unnecessary.Trial users who end subscription after trial period.Frustration with constant updates and changes that some users may find disruptive.Subscription not cost-effective for individuals or families who rarely use the software.

What Information Do I Need to Cancel Microsoft 365?

Microsoft account email address and password used to purchase or manage the subscription Access to the Microsoft account portal at office.com or account.microsoft.com Knowledge of which subscription or plan (Microsoft 365 Basic, Personal, Family, etc.) you want to cancel Ability to receive and check email for the cancellation confirmation Access to the original platform used to subscribe if purchased through Google Play, Apple App Store, or a third-party retailer (e.g., Amazon, Best Buy) Potential agreement to cancellation terms or review of refund eligibility and Microsoft Store Terms of Sale Completion of all on-screen cancellation steps (such as confirming cancellation) Optional: Providing a reason for cancellation Ability to contact Microsoft Support if you encounter errors or issues during cancellation

What Should I Know Before Cancelling Microsoft 365?

Before cancelling your Microsoft 365 subscription, know that you won't immediately lose access to your documents and images stored on OneDrive. However, your OneDrive storage will be reduced drastically from 1TB to just 5GB of free storage. For 30 days after cancellation, you can still access and download your files, but if your data exceeds 5GB, you won't be able to upload new files. After 90 days without any action like deleting files or resubscribing, your OneDrive account will freeze and files become read-only, and if frozen for more than 6 months, your files will be deleted permanently. It's highly recommended to back up important files before cancelling or to resubscribe soon after cancelling.

What is Microsoft 365's Cancellation Policy?

Microsoft 365 subscriptions can be canceled at any time through the Microsoft 365 admin center. However, if you have an annual commitment subscription, there may be a penalty for canceling before the contract ends, and certain subscriptions may incur a cancellation fee. After cancellation, associated data will be available in a limited function account for 90 days before deletion.

Do I Need My Microsoft 365 Password to Cancel?

To cancel your Microsoft 365 subscription, you typically need to sign in with the Microsoft account password used to purchase it. Cancellation is done through your account at account.microsoft.com, where signing in is required. If you don't remember your password, you will need to reset it first using this link: https://account.live.com/password/reset. Microsoft support cannot cancel your subscription without verifying your account, but you can attempt to regain access by using Microsoft's account recovery tools or by contacting Microsoft Support who may assist after verifying your identity.

Can I Get a Refund from Microsoft 365?

We've actually written a step by step guide on how to get a refund from Microsoft 365. Check it out!

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How To Cancel Your Microsoft 365 Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 1, 2025

Last updated on December 14, 2025

5 min read

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The cancellation process involves a few straightforward steps fully online: signing into the account, selecting cancel subscription, and confirming the choice. The instructions and interface are clear and cancellation can be completed quickly without needing to contact support unless the subscription was purchased through third parties or app stores.

Estimated Time

On average, it takes 00 15 minutes to cancel a Microsoft 365 subscription.

How to Contact Microsoft 365

If you need assistance, here's how you can get in touch with Microsoft 365's support team.

Phone

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

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Savings over 5 years from cancelling your $15/month subscription

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Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Microsoft 365 subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Microsoft 365 account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Microsoft 365 online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.

Microsoft 365 May Show Up On Your Statement As:

MICROSOFT*XBOXMICROSOFT*XBOX LIVE GOLDMICROSOFT*XBOX GAME PASSMICROSOFT*EA ACCESSMICROSOFT*STOREMICROSOFT*OFFICEMICROSOFT*OFFICE 365MICROSOFT*ACCOUNTMICROSOFT*ONEDRIVEMICROSOFT*OUTLOOKMSbill.infobill.ms.net

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