Xbox Game Pass offers a subscription service where you pay a monthly fee to play hundreds of games on console, PC, or through the cloud on various devices. There are several plans: Game Pass Ultimate ($19.99/month) which includes games on console, PC, cloud access, online multiplayer, and more; PC Game Pass ($9.99/month) just for PC games; Game Pass Core ($9.99/month) and Standard Game Pass ($14.99/month) for consoles. Your subscription renews automatically each month, so if you see charges from them, it’s likely your monthly fee for access to their game library and added perks like discounts and in-game benefits.
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The cancellation process is straightforward, requiring only a few steps within the Microsoft account subscription management page, making it relatively easy for users to cancel. The instructions are clearly provided and the process does not involve complicated steps or hidden options.
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minutes to cancel a Xbox Game Pass subscription.
How to Cancel Xbox Game Pass: Step by Step
If you purchased through the Microsoft Website:
- Go to account.microsoft.com/services and sign in with the Microsoft account used to purchase Xbox Game Pass.
- Locate the Xbox Game Pass subscription under the "Subscriptions" section.
- Select Manage next to the subscription.
- On the next page, click Cancel (or it might say Upgrade or Cancel).
- Follow the on-screen instructions to complete the cancellation process.
If you purchased through the Xbox Console:
- Turn on your Xbox console and sign in to your account.
- Press the Xbox button to open the guide.
- Select Profile & system > Settings.
- Go to Account > Subscriptions.
- Select Xbox Game Pass from the list of subscriptions.
- Choose Manage subscription.
- Select Cancel to stop the subscription.
If you purchased through the Xbox App on Windows 10/11:
- Open the Xbox app and sign in with your Microsoft account.
- Click on your profile icon to access settings.
- Select Settings > Subscriptions.
- Find Xbox Game Pass in the list and click on it.
- Select Manage and then click Cancel.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top to access your Apple ID.
- Select Subscriptions.
- Locate and tap on Xbox Game Pass.
- Select Cancel Subscription at the bottom of the screen.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Find and select Xbox Game Pass.
- Tap Cancel subscription and confirm the cancellation.
If you purchased through the Microsoft Store on your PC:
- Open the Microsoft Store app on your Windows PC.
- Sign in with the account used to purchase the subscription.
- Click on the profile icon and select My Library.
- Locate Xbox Game Pass and click on it.
- Select Manage and then Cancel Subscription.
Tips & Tricks for Canceling Xbox Game Pass
- Cancel immediately after renewal: You keep access for the remainder of the paid period, so don’t delay cancellation.
- Use the Microsoft account website: Go to account.microsoft.com > Services > Manage subscriptions to avoid Xbox app bugs.
- Remove your payment method: Removing the credit card can prompt a disable of recurring billing, effectively canceling the subscription.
- Call Microsoft support: Ask specifically for a tier 2 agent or supervisor if basic support can’t resolve it; this can help when facing login or account access issues.
- Prepare proof of account ownership: Especially if resetting passwords or proving you are the subscriber to support.
- Create a second/dummy Microsoft account: Use it to communicate with Xbox support about your primary account cancellation issues.
- Use chargeback or block payment card: If cancellation through Microsoft is impossible, dispute on credit card or block charges to prevent payment withdrawal.
- Report fraud or unresolved issues to FTC: Use https://reportfraud.ftc.gov as an escalation step for persistent billing issues.
- Be persistent and patient: The cancellation process can have redirects, bugs, and lack of clear unsubscribe buttons; multiple attempts over days may be needed.
- Use clear, firm language when contacting support: State "I want to cancel my Xbox Game Pass subscription immediately and stop all charges." Avoid vague language.
- Timing your cancellation: Cancel right after the billing date to retain full paid access time but avoid unnecessary charges.
Xbox Game Pass Customer Service Info
If you need assistance, here's how you can get in touch with Xbox Game Pass's support team.
Cancel Xbox Game Pass Script
Script
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Hello,
I hope this message finds you well. I am writing to formally request the cancellation of my Xbox Game Pass subscription. Due to personal reasons and changes in my entertainment preferences, I no longer require the service.
I appreciate the experiences I've had with Xbox Game Pass, but I believe now is the right time to discontinue it. Please let me know if any additional information is needed to process my request.
Thank you for your assistance!
Best regards,
Frequently Asked Questions
Xbox Game Pass subscriptions automatically renew monthly at the set price unless canceled through the user's Microsoft account or Xbox console before the next billing date. Users can disable recurring billing to stop future charges but maintain access until the period ends. If charged after forgetting to cancel, a one-time refund request within 30 days after payment is possible by contacting Microsoft Support.
To cancel your Xbox Game Pass subscription, you do need to log in to your Microsoft account, which requires your password. After signing in, you can manage your subscription and cancel it from the Services & subscriptions section. If you don't remember your password, you can reset it using this Microsoft account password reset link: https://account.live.com/password/reset. This way, you can regain access to your account and proceed with the cancellation.
- Price hikes on the Xbox Game Pass subscription leading to dissatisfaction.
- Layoffs and poor treatment of developers by Xbox, causing ethical concerns among subscribers.
- Cancelled anticipated games and project cancellations within Xbox games lineup.
- Disillusionment with Xbox business decisions and management strategies.
- Preference to buy games outright rather than subscribe for access.
- Low perceived value after free trial periods or due to limited usage.
- Technical issues such as error codes or login/billing problems.
- Political or ethical reasons, including opposition to Microsoft’s involvement with military or political conflicts.
- Switching to other gaming platforms like Nintendo Switch or Steamdeck.
- Lack of compelling games or poor game selection on Game Pass.
- Desire to refund games and DLC purchased on Game Pass after cancelling.
- Privacy concerns and dissatisfaction with Windows or Microsoft’s data practices.
- Preference to support indie developers directly rather than via Xbox Game Pass.
Xbox Game Pass allows you to cancel your subscription at any time, with cancellation taking effect at the end of your current billing period. There are no contracts, lock-ins, or early-cancellation fees, but you should be aware that you retain access only until the billing period ends, and you cannot get a refund in the U.S. for the remaining period after cancellation (refunds may be available in some other countries). To avoid unwanted charges, you must cancel at least 24 hours before your next billing date, and issues like being logged into the wrong Microsoft account or pending balances can complicate cancellation.
Before cancelling your Xbox Game Pass subscription, know that you will lose access to all the games included in the Game Pass library, even the ones you have already downloaded. Your saved game files will remain, but you will not be able to play those games without an active subscription. Xbox Live Gold features like online multiplayer (except for free-to-play games) will also be lost if these are part of your subscription tier. Additionally, any special member discounts on games and add-ons available through Game Pass will no longer be accessible.
- Account login information (Microsoft account credentials)
- Subscription details (type of Xbox Game Pass subscription)
- Billing information (credit/debit card details, PayPal account, or other payment methods)
- Recent billing or payment history
- Cancellation confirmation steps (confirmation button or page)
- Automatic renewal status
- Support contact information in case of issues
We've actually written a step by step guide on how to get a refund from Xbox Game Pass. Check it out!
The Easiest Way to Cancel Xbox Game Pass
If you’re frustrated trying to cancel your subscription, membership, or bill from Xbox Game Pass—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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