1 - Go to the Instacart website and log in to your account.
If you are using the app, select the Account icon in the upper right corner.
2 - If you are using the website, select the 3 horizontal lines in the upper left corner.
3 - Select Your Instacart+ Membership.
If on the app, you may need to go to Settings first.
4 - Under Manage your membership, click on Cancel membership.
5 - Click on Continue to cancel.
6 - Select your reason for leaving from the dropdown list.
7 - Click on End on [date].
8 - You will receive a confirmation email regarding your cancellation. Make sure to check your spam folder if you do not see it.
Instacart is a service that delivers groceries, retail items, and restaurant food right to your door, sometimes within 30 minutes. They offer a membership called Instacart+, which lets you get unlimited free delivery on orders over certain amounts, like $10 for groceries and $35 for Costco, for a fee of $99 a year or $9.99 a month. You can also share the membership with family members, and annual members get extra perks like a subscription to New York Times Cooking. If you're seeing a charge from Instacart, it might be because of this membership or for delivery fees and service charges from your orders.
The cancellation process for Instacart+ subscription is straightforward and can be completed entirely through the website or app by navigating to the membership settings and selecting cancel. The steps are clearly outlined, with confirmation and a follow-up email, but the need to go through multiple clicks and selecting a reason slightly adds to the effort, making it reasonably easy but not instantaneous.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Instacart subscription.
How to Contact Instacart
If you need assistance, here's how you can get in touch with Instacart's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
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Loss if you keep paying
-$0
$800
$600
$400
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$0
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Tips and Tricks for Getting a Instacart Refund
Remove payment information after attempting cancellation to prevent recurring charges if the system doesn't immediately process cancellation.
Use the Instacart website instead of the app for cancellation; some users report the cancel button is easier to find and functional on the desktop site.
Call Instacart's customer service hotline directly, ask to be transferred specifically to the membership/cancellations department, and calmly but firmly explain your reasons for cancelling. Be prepared for holds and repeated confirmations.
Be persistent with calls and chats as customer service can be unresponsive or abruptly end conversations; multiple attempts may be necessary.
Timing matters: Cancel just before your renewal date to avoid an unwanted charge and to maximize the remaining service period if allowed.
Use clear, straightforward language such as "I want to cancel my membership effective immediately" and avoid negotiating to keep the membership, which often leads to delays.
Check your bank or card statements after cancellation to ensure no further payments are processed; dispute charges promptly if needed.
Escalate by requesting supervisor or manager contact if initial customer service representatives are unhelpful or ignore cancellation requests.
Consider contacting your bank or credit card company to block or dispute further charges if Instacart continues billing after cancellation attempts.
Note community sentiment that cancellation processes are intentionally difficult, and prepare for a potentially frustrating experience requiring patience and persistence.
Why Do People Request Refunds from Instacart
Infrequent Usage: Users cancel when they stop using the service or place only occasional orders, making the monthly or annual fee not worth it.
Budget Cuts: Canceling Instacart+ helps reduce monthly expenses for those trying to save money.
Switched to Competitors: Customers may switch to other delivery services like Amazon Fresh, Walmart+, or Shipt, which may offer better local coverage or pricing.
Unfavorable Service Experience: Issues like late deliveries, missing items, or poor customer service prompt cancellations.
Trial Period Expired: Users forget to cancel before the free 14-day trial ends and are charged the full amount, leading to cancellations.
Instacart Refund Script
Script
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Dear Instacart, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
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Instacart Refund Policy
Instacart+ membership can be canceled anytime by going to the membership settings and selecting "Cancel membership." Annual members can get a refund if they cancel within the first 5 calendar days of the paid membership and haven't placed any orders; otherwise, no refund is given but free deliveries continue until the billing period ends. After cancellation, an email confirmation is sent.
Get help with your refund
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The Easiest Way to Get a Instacart Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Instacart—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Instacart+ allows cancellation of membership at any time through the website or app. However, if you have an annual membership, you can only get a refund if you cancel within the first 5 calendar days of paying and have not placed any orders using the membership. After this period, no refunds are given, and the benefits continue until the end of the billing period, which can feel restrictive if you want to immediately stop paying or using the service.
Infrequent Usage: Users cancel when they stop using the service or place only occasional orders, making the monthly or annual fee not worth it.
Budget Cuts: Canceling Instacart+ helps reduce monthly expenses for those trying to save money.
Switched to Competitors: Customers may switch to other delivery services like Amazon Fresh, Walmart+, or Shipt, which may offer better local coverage or pricing.
Unfavorable Service Experience: Issues like late deliveries, missing items, or poor customer service prompt cancellations.
Trial Period Expired: Users forget to cancel before the free 14-day trial ends and are charged the full amount, leading to cancellations.
Instacart account login credentials (email and password)
Access to the Instacart website or app
Navigation to "Your Instacart+ Membership" or "Settings > Your Instacart+ membership" in the app
Selection of "Cancel membership" in the membership management area
Selection of your reason for cancellation from the dropdown list
Completion of any active orders before cancellation or account deletion
For refund requests: Must be within first 5 days for annual members and have placed no Instacart+ orders
Access to your email to confirm cancellation notice
For Apple users: steps to delete account in-app; for Android users, awareness of needing to use the web process
Before cancelling your Instacart+ subscription, know that you will lose all the benefits tied to the membership immediately after the end date you select, including free deliveries that continue only through the remainder of your current billing period. Annual members can cancel within the first 5 calendar days for a refund if no orders have been placed using the membership, but after that, cancellations do not come with refunds. You will receive an email confirming the cancellation and you can set a reminder 3 days before your membership renewal to avoid unintended charges. Remember, you can always renew your membership anytime from the Instacart+ page if you change your mind.
Instacart+ membership can be canceled anytime by going to the membership settings and selecting "Cancel membership." Annual members can get a refund if they cancel within the first 5 calendar days of the paid membership and haven't placed any orders; otherwise, no refund is given but free deliveries continue until the billing period ends. After cancellation, an email confirmation is sent.
To cancel your Instacart subscription, you do need to access your account, which typically requires logging in with your password. You can cancel your Instacart+ membership by navigating to your account settings on the website or app, then selecting "Manage your membership" and "Cancel membership." If you've forgotten your password, you can reset it here: https://www.instacart.com/account/forgot_password. There doesn't appear to be an option to cancel via phone or chat without account authentication.
We've actually written a step by step guide on how to get a refund from Instacart. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Instacart subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Instacart account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Instacart online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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