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How to Cancel Instacart

The Ultimate Step by Step Guide to Cancelling an Instacart Subscription or Membership (instacart.com)

Bella K.

Angelique. P

Published

July 1, 2025

Updated

July 1, 2025

Instacart is a service that delivers groceries, retail items, and restaurant food right to your door, sometimes within 30 minutes. They offer a membership called Instacart+, which lets you get unlimited free delivery on orders over certain amounts, like $10 for groceries and $35 for Costco, for a fee of $99 a year or $9.99 a month. You can also share the membership with family members, and annual members get extra perks like a subscription to New York Times Cooking. If you're seeing a charge from Instacart, it might be because of this membership or for delivery fees and service charges from your orders.

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The cancellation process for Instacart+ subscription is straightforward and can be completed entirely through the website or app by navigating to the membership settings and selecting cancel. The steps are clearly outlined, with confirmation and a follow-up email, but the need to go through multiple clicks and selecting a reason slightly adds to the effort, making it reasonably easy but not instantaneous.

Estimated Time

On average, it takes 00 00 minutes to cancel a Spotify subscription.

How to Cancel Instacart: Step by Step

If you purchased through Instacart.com:

Go to the Instacart website and log in to your account.
- If you are using the app, select the Account icon in the upper right corner.
- If you are using the website, select the 3 horizontal lines in the upper left corner.
Select Your Instacart+ Membership.
- If on the app, you may need to go to Settings first.
Under Manage your membership, click on Cancel membership.
Click on Continue to cancel.
Select your reason for leaving from the dropdown list.
Click on End on [date].
You will receive a confirmation email regarding your cancellation. Make sure to check your spam folder if you do not see it.

Tips & Tricks for Canceling Instacart

Remove payment information after attempting cancellation to prevent recurring charges if the system doesn't immediately process cancellation.
Use the Instacart website instead of the app for cancellation; some users report the cancel button is easier to find and functional on the desktop site.
Call Instacart's customer service hotline directly, ask to be transferred specifically to the membership/cancellations department, and calmly but firmly explain your reasons for cancelling. Be prepared for holds and repeated confirmations.
Be persistent with calls and chats as customer service can be unresponsive or abruptly end conversations; multiple attempts may be necessary.
Timing matters: Cancel just before your renewal date to avoid an unwanted charge and to maximize the remaining service period if allowed.
Use clear, straightforward language such as "I want to cancel my membership effective immediately" and avoid negotiating to keep the membership, which often leads to delays.
Check your bank or card statements after cancellation to ensure no further payments are processed; dispute charges promptly if needed.
Escalate by requesting supervisor or manager contact if initial customer service representatives are unhelpful or ignore cancellation requests.
Consider contacting your bank or credit card company to block or dispute further charges if Instacart continues billing after cancellation attempts.
Note community sentiment that cancellation processes are intentionally difficult, and prepare for a potentially frustrating experience requiring patience and persistence.

Instacart Customer Service Info

If you need assistance, here's how you can get in touch with Instacart's support team.

Phone

(888) 246-7822

The phone is not available.

The email is not available.

Site

https://www.instacart.com/help/contact/

The site is not available.

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Cancel Instacart Script

Script

Copy

Dear Instacart Team,
I hope this message finds you well. I would like to request the cancellation of my subscription due to changes in my shopping habits that no longer align with your service. I appreciate the value you provide, but I have found that I am not utilizing the membership as much as I initially expected.
Please let me know if you need any further information to process this cancellation. Thank you for your understanding!
Best regards,

Frequently Asked Questions

What is Instacart's Cancellation Policy?

Instacart+ membership can be canceled anytime by going to the membership settings and selecting "Cancel membership." Annual members can get a refund if they cancel within the first 5 calendar days of the paid membership and haven't placed any orders; otherwise, no refund is given but free deliveries continue until the billing period ends. After cancellation, an email confirmation is sent.

Do I Need My Instacart Password to Cancel?

To cancel your Instacart subscription, you do need to access your account, which typically requires logging in with your password. You can cancel your Instacart+ membership by navigating to your account settings on the website or app, then selecting "Manage your membership" and "Cancel membership." If you've forgotten your password, you can reset it here: https://www.instacart.com/account/forgot_password. There doesn't appear to be an option to cancel via phone or chat without account authentication.

Why Do People Cancel Instacart?

Infrequent Usage: Users cancel when they stop using the service or place only occasional orders, making the monthly or annual fee not worth it.
Budget Cuts: Canceling Instacart+ helps reduce monthly expenses for those trying to save money.
Switched to Competitors: Customers may switch to other delivery services like Amazon Fresh, Walmart+, or Shipt, which may offer better local coverage or pricing.
Unfavorable Service Experience: Issues like late deliveries, missing items, or poor customer service prompt cancellations.
Trial Period Expired: Users forget to cancel before the free 14-day trial ends and are charged the full amount, leading to cancellations.

Can I Cancel Instacart at Any Time?

Instacart+ allows cancellation of membership at any time through the website or app. However, if you have an annual membership, you can only get a refund if you cancel within the first 5 calendar days of paying and have not placed any orders using the membership. After this period, no refunds are given, and the benefits continue until the end of the billing period, which can feel restrictive if you want to immediately stop paying or using the service.

What Should I Know Before Cancelling Instacart?

Before cancelling your Instacart+ subscription, know that you will lose all the benefits tied to the membership immediately after the end date you select, including free deliveries that continue only through the remainder of your current billing period. Annual members can cancel within the first 5 calendar days for a refund if no orders have been placed using the membership, but after that, cancellations do not come with refunds. You will receive an email confirming the cancellation and you can set a reminder 3 days before your membership renewal to avoid unintended charges. Remember, you can always renew your membership anytime from the Instacart+ page if you change your mind.

What Information Do I Need to Cancel Instacart?

Instacart account login credentials (email and password)
Access to the Instacart website or app
Navigation to "Your Instacart+ Membership" or "Settings > Your Instacart+ membership" in the app
Selection of "Cancel membership" in the membership management area
Selection of your reason for cancellation from the dropdown list
Completion of any active orders before cancellation or account deletion
For refund requests: Must be within first 5 days for annual members and have placed no Instacart+ orders
Access to your email to confirm cancellation notice
For Apple users: steps to delete account in-app; for Android users, awareness of needing to use the web process

Can I Get a Refund from Instacart?

We've actually written a step by step guide on how to get a refund from Instacart. Check it out!

The Easiest Way to Cancel Instacart

If you’re frustrated trying to cancel your subscription, membership, or bill from Instacart—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Cancel your subscription with Chargeback

What Are Some Alternatives to Instacart?

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Instacart May Show Up On Your Statement As:

PAYPAL INST XFER INSTACART WEB ID: PAYPALSI77, IC* INSTACART*161, Point Of Sale Withdrawal Instacart 50 Beal St Suit, AplPay IC* INSTACARTSAN FRANCISCO, Payment to Instacart, Debit: Signature purchase from Instacart 50 Beal S, IC* INSTACART*159 HTTPSINSTACARCA, IC* INSTACART HTTPSINSTACAR, IC* INSTACART _V, IC* INSTACART*S, Pos Debit- 8179 8179 Ic* Instacart, IC* INSTACART CA - 4035, Instacart San FranciscoC, IC* INSTACART*3028, POS/Check Card Withdrawal IC* / INSTACART WWW.INST, INSTACART C, PURCHASE IC* INSTACART*161, PAYPAL DES:INST XFER ID:INSTACART INDN: CO ID:PAYP, PAYPAL RETRY PYMT INSTACART WEB ID: PAYPALSI77, Pos Debit- 3578 3578 Instacart*159 Httpsinstacar, Instacart50 Beal St SuiteSAN FRANCISCOCA, Pos Debit- 5275 5275 Ic* Instacart Httpsinstacar, PURCHASE IC* INSTACART*159, Purchase IC* INSTACART*161 HTTPSINSTACARCAUS, Debit: Signature purchase from YJAFPWST3ICXIAV IC*, POS WITHDRAWALIC* INSTACART WWW.INSTACART.COM/ SAN, POS/Check Card Withdrawal IC* / INSTACART, Debit: Signature purchase from 445492789992 IC* IN, PAYPAL DES:INST XFER ID:INSTACART INDN:KATHERINE F, Instacart 50 Beal St / Suite 600 San FranciscoCAUS, IC* INSTACART CA - 278*, IC* INSTACART*154*, FOODLIONHTTPSINSTACAR, Withdrawal Debit IC*INSTACART*159, Instacart 50 Beal St Suite 60San Francisco CAUS Po, INSTACART 5411 50 BEAL ST SUITE 60 SAN FRANCISCO C, Pos Debit- 6455 6455 Instacart*159 Httpsinstacar, Instacart 50 Beal St Suite 600 San Francisco CA Ca, PAYPAL DES:INST XFER ID:INSTACART INDN:LAURA JENKI, Purchase Instacart 50 Beal St Suite 60 San Francis, IC* INSTACART*1176, IC* INSTACART*2190, PURCHASE IC* INSTACART**028, IC* INSTACART*159 CA IC* INSTAC, IC* INSTACART HTTPSINSTAC, IC* INSTACART CA 10/31, PURCHASE IC* INSTACART*SUBSCRIP, IC* INSTACART*SUBSCRIPHTTPSINSTACAR, Pos Debit- 1250 1250 Ic* Instacart*aldi Httpsinsta, Round-up Debit from Purchase IC* INSTACART, CHECKCARD 0304 Instacart, Point Of Sale Withdrawal / WWW.INSTACART.COM/, Point Of Sale Withdrawal IC* / INSTACART*SUBSCRIP, DEBIT Visa Check IC* INSTACART HTTPSI - MEMO=Debit, POS Signature Purchase THE / FRESH MARKET OC HTTPS, ACH WEB IC* INSTACART PAYPAL INST XFER, IC* INSTACART*1969, CHECKCARD 0715 Instacart, CHECKCARD 061* Instacart San FranciscoCA CKCD 5411, IC* INSTACART HTTPSINSTACAR CA 07/13, IC* INSTACART CA 11/17, POS Transaction Instacart 50 Beal St Suite 600, Instacart 50 Beal St Suite 60San Francisco, Purchase IC* INSTACART HTTPSINSTACARCAUS, CHECKCARD 0716 Instacart, IC* INSTACART*161 HTTPSINSTAC, Pos Debit- 2356 2356 Ic* Instacart, IC* INSTACART*4915, IC* INSTACART CA 11/14, WWW.INSTACART.COM/, Pos Debit- 1250 1250 Ic* Instacart*161 Httpsinstac, PURCHASE IC* INSTACART*2246, Purchase IC* INSTACART*159 CA US *************937, IC* INSTACART HTTPSINSTACAR CA 11/23, IC* INSTACART HTTPSINSTACAR CA 01/20, INSTACART402-935-7733, IC* INSTACART*SHOPRI HTTPSINSTACAR CA 12/10, IC* INSTACART CA 01/09, IC* INSTACART*SUBSCRIP HTTPSINSTACAR, POS Transaction / IC* INSTACART*SUBSCRIP HTTPSINST, CHECKCARD 0619 Instacart, CHECKCARD 0819 Instacart San FranciscoCA CKCD 5411, CHECKCARD 0718 Instacart San FranciscoCA CKCD 5411, IC* INSTACART CA 09/12, DEBIT CARD PURCHASE AT IC* INSTACART*161, SAN FRAN, IC* INSTACART*SUBSCRIP HTTPSINSTACARCA, COSTCO, INSTACART, IC* INSTACART*SUBSCRIP, IC* INSTACART HTTPSINSTACARCA, IC* INSTACART*2246, IC* INSTACART*1102, IC* INSTACART*159, INSTACART CREDIT, IC* INSTACART*, IC* INSTACART HTTPSINSTACAR CA 08/03, INSTACART*SUBSCRIPTION, PURCHASE IC* INSTACART, IC* INSTACART*1102 HTTPSINSTACARCA, IC* INSTACART*SUBSCR HTTPSINSTACAR CA 01/19, IC* INSTACART CA 09/14, INSTACART*159, IC* INSTACART HTTPSINSTACAR CA 03/21, PAYPAL DES:INST XFER ID:INSTACART INDN:ANDRES CO I, PAYPAL DES:INST XFER ID:INSTACART INDN:FUNKHOUSER, IC* INSTACART CA - 2782, IC* INSTACART*1549, Direct Debit: Paypal, Inst Xfer , Instacart, PAYPAL DES:INST XFER ID:INSTACART INDN:JENKINS CO, PURCHASE IC* INSTACART*3028, PAYPAL DES:INST XFER ID:INSTACART INDN:ZAMORA CO I, IC* INSTACART, 888-246-7822, CHECKCARD 0610 Instacart San FranciscoCA CKCD 5411, PAYPAL DES:INST XFER ID:INSTACART INDN:MOSER CO ID, PAYPAL DES:INST XFER ID:INSTACART INDN:S JEWELS CO, Purchase IC* INSTACART*159 CA US ************3937, PAYPAL DES:INST XFER ID:INSTACART INDN:HENDRICKS C

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