Kroger is a grocery store where you can shop for fresh food, household items, and more. They also offer money services like paying bills, cashing checks, sending money, and buying money orders at their stores. Kroger has a loyalty program called Boost, which requires a subscription fee for additional benefits and savings. If you see charges from Kroger, it may be from using these services or subscribing to their loyalty program.
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The cancellation process is relatively straightforward, requiring user login and navigation to a specific membership management page, but the existence of a possible $16 cancellation fee and the need to understand account settings adds slight complexity.
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How to Cancel Kroger: Step by Step
If you purchased through Kroger Boost Membership:
- Visit the Kroger website at kroger.com.
- Log into your Kroger account using your credentials.
- Navigate to your account settings by clicking on your profile or account icon.
- Select "Membership Management" from the drop-down menu.
- Choose "Cancel Membership" or "Manage Auto-Renewal" option.
- Follow the prompts to confirm your cancellation. Note that your Boost benefits will remain until the end of the current billing period.
- Check for a confirmation email regarding your cancellation for your records.
Tips & Tricks for Canceling Kroger
- Use the Kroger app: Access the menu button, go to Boost Membership, then Edit Membership, and finally select Cancel.
- Membership Management page: Attempt cancellation through the membership management section on the Kroger website or app, even if no clear cancel button is easily found.
- Call customer service cautiously: If unsure about online cancellation, calling Kroger's customer service can work but request written/email confirmation to have documentation.
- Escalate by asking for credits: If cancellation is denied or difficult, some users succeeded by negotiating store credit or refunds instead of immediate cancellation.
- Avoid last-minute cancellation: Cancel before the free trial or billing cycle ends to prevent charges that are harder to dispute afterward.
- Document all communications: Keep records of chats, emails, and call times when interacting with Kroger representatives for potential disputes.
- Express dissatisfaction firmly: Use strong but polite language indicating disappointment and intent to cancel; this may prompt better service or offers.
- Check for app or website glitches: Some users found cancellation options missing online; retry or update app and sign in/out as a workaround.
- Use community support threads: Reddit and Kroger forums can provide tactical advice and updated user experiences that may help navigate cancellation hurdles.
Kroger Customer Service Info
If you need assistance, here's how you can get in touch with Kroger's support team.
Cancel Kroger Script
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Dear Kroger Customer Service,
I am writing to request the cancellation of my Kroger Boost subscription. Due to a recent change in my budget and spending priorities, I find it necessary to discontinue my membership. Please confirm the cancellation and let me know if there are any additional steps I need to take. Thank you for your assistance and for the services provided so far.
Best regards,
Frequently Asked Questions
Kroger Boost membership allows you to cancel anytime through your membership page. If you cancel during the free trial, you retain benefits until the trial ends, and if you cancel after paying, benefits continue until the end of your current membership period. Refunds are only given if you cancel within 7 days of payment and have not placed a delivery order.
To cancel a Kroger Boost membership, you typically need to log in to your account on the Kroger app or website, which requires your password. If you have forgotten your password, you can reset it by going to the Boost Collective website at https://www.boost-collective.com/, then clicking the sign-up button, selecting Log In, and choosing Reset Password Here to receive a reset link via email. There is no indication that password-free phone or chat cancellation is offered. So, having access to your password or resetting it is necessary to cancel your subscription.
- Unexpected price increases causing customers to feel tricked due to lack of clear communication.
- Insufficient perceived value where customers don't find enough benefits or results from the subscription.
- Free trial auto-renewal surprises leading to unexpected charges and cancellations.
- Poor customer service or support including slow, rude, or unhelpful interactions.
- Low usage or engagement making customers see the subscription as unnecessary.
- Confusing billing or unclear charges causing mistrust.
- Complex or confusing subscription tiers frustrating customers.
- Difficulty contacting support or accessing help.
- Lack of emotional connection to the brand, reducing loyalty.
- Seasonal or temporary need ending where subscription is no longer required.
- Negative customer experiences leading to cancellations after just one incident.
- Lack of integration with other tools making the subscription less useful.
- Delivery service dissatisfaction due to reliance on third-party services like Instacart with unreliable shoppers or poor delivery experiences.
- Quality concerns about grocery item freshness or substitutions.
- Higher cost compared to self-shopping.
- Coupon policy restrictions limiting savings opportunities.
- Limited inventory online requiring additional trips to stores.
- Membership fees that add to overall costs.
Kroger Boost membership auto-renews annually at $69 or $99, charging your card on file without explicit renewal notice. You can cancel anytime, but refunds are only given if you cancel within 7 days of payment and haven’t placed any delivery orders during that period. For Kroger Wireless, monthly service fees are non-refundable, and cancellation is allowed anytime without refunds on equipment or unused funds. These auto-renewal and limited refund policies are key points to be aware of to avoid unexpected charges.
Before cancelling your Kroger Boost membership, be aware that you will lose access to exclusive benefits such as member-only delivery savings and fuel discounts. Cancellation is allowed anytime but your membership remains active until the end of the billing period. Refunds are only provided if you cancel within 7 days of your paid membership term and have not placed a delivery order during that time. Additionally, Kroger reserves the right to modify or terminate membership benefits at any time, so consider these factors before cancelling.
- Kroger.com account login information (username and password) to access your account online or in the Kroger app
- Access to the Membership Management page if cancelling online
- Phone number and/or email address associated with your account (especially if you contact Kroger Customer Connect by phone)
- Membership or subscription plan details (such as confirmation you are an active Boost member)
- Request to confirm cancellation or to opt out of auto-renewal
- Potential verification of your identity when speaking to a customer service agent (may include name, account details, billing address, or last 4 digits of a payment method)
- Acknowledgement of refund policy (7-day window with no delivery orders for refund eligibility)
We've actually written a step by step guide on how to get a refund from Kroger. Check it out!
The Easiest Way to Cancel Kroger
If you’re frustrated trying to cancel your subscription, membership, or bill from Kroger—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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