The Ultimate Step by Step Guide to Cancelling an Amazon Prime Video Subscription or Membership (amazonprimevideo.com)
By
Bella K.
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Published
Invalid Date
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Updated
August 12, 2025
Amazon Prime Video is a streaming service that allows you to watch thousands of movies and TV shows, including popular series and exclusive Amazon Originals. With a subscription, you get access to all this content for a monthly or annual fee. You might notice a charge on your bill if you’ve signed up for Prime membership, which includes Prime Video, or if you've rented or bought any movies or shows separately.
Canceling an Amazon Prime Video subscription is relatively straightforward and can be done through the account settings. However, some users may find it slightly challenging if they are not familiar with navigation on the platform.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Amazon Prime Video subscription.
How to Cancel Amazon Prime Video: Step by Step
If you purchased through amazon.com:
Go to the Amazon homepage and log in to your account.
Hover over the Accounts & Lists menu in the top right corner.
Click on Your Prime Membership.
On the left side, select Manage Membership.
Click on End Membership at the bottom of the page.
Follow the prompts to confirm the cancellation.
If you purchased through Apple (iOS):
Open the Settings app on your iPhone or iPad.
Tap your name at the top to enter your Apple ID settings.
Select Subscriptions.
Locate and tap on Amazon Prime Video.
Tap Cancel Subscription.
Confirm the cancellation when prompted.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the menu icon (three horizontal lines) in the top-left corner.
Select Subscriptions.
Find and tap on Amazon Prime Video.
Tap Cancel Subscription.
Follow the prompts to confirm the cancellation.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll and select Streaming Channels.
Select Your Channels.
Highlight Amazon Prime Video.
Press the * button on your remote.
Choose Remove channel.
Confirm the removal.
How to Contact Amazon Prime Video
If you need assistance, here's how you can get in touch with Amazon Prime Video's support team.
Tips and Tricks for Getting a Amazon Prime Video Refund
Act early: Cancel your subscription just before your billing cycle to maximize your access time.
Use chat support: Engage with customer service through live chat for quicker responses than calls.
Be polite but firm: Use courteous language but express your decision clearly to avoid upselling.
Reference specific issues: Mention dissatisfaction with content or price changes to strengthen your case.
Escalate if necessary: If initial attempts fail, ask to speak with a supervisor to reinforce your request.
Timing matters: Reach out during off-peak hours for faster service.
Check for hidden fees: Ensure you review any potential fees that could arise from cancellation.
Scrutinize cancellation surveys: If prompted, provide honest feedback; this may expedite the process.
Look for deals: If you're hoping to cancel due to cost, ask if they have any current promotions before proceeding.
Document everything: Keep records of your cancellation requests and conversations for any future disputes.
Why Do People Request Refunds from Amazon Prime Video
Cost of the membership is too high for usage.
Limited content selection compared to competitors.
Yearly subscription not justifiable based on viewing habits.
Technical issues such as frequent buffering or poor streaming quality.
Frustration with ads in certain content.
Lack of original programming that appeals to the user.
Changes in pricing or policy that are unfavorable.
Switching to alternative services that offer better value.
Content removals that included favorite shows or movies.
Temporary financial constraints.
Amazon Prime Video Refund Script
Script
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Dear Amazon Prime Video, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Amazon Prime Video Refund Policy
Amazon Prime Video allows members to cancel their subscription at any time without incurring additional charges. Once canceled, access to Prime Video will remain active until the end of the current billing cycle, after which no further charges will apply.
The Easiest Way to Get a Amazon Prime Video Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Amazon Prime Video—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
While you can typically cancel your Amazon Prime Video subscription at any time, be aware of potential roadblocks like promotional discounts or free trials that may lock you in for a specific period. Additionally, the interface can sometimes make cancellation less straightforward, hiding options or leading you through multiple steps. Always check for any terms or conditions related to your billing cycle to avoid unexpected charges.
Cost of the membership is too high for usage.
Limited content selection compared to competitors.
Yearly subscription not justifiable based on viewing habits.
Technical issues such as frequent buffering or poor streaming quality.
Frustration with ads in certain content.
Lack of original programming that appeals to the user.
Changes in pricing or policy that are unfavorable.
Switching to alternative services that offer better value.
Content removals that included favorite shows or movies.
Temporary financial constraints.
Account email address
Password for account access
Subscription type (monthly or yearly)
Billing information (credit card details)
Order ID for Prime Video subscription
Reason for cancellation
Confirmation of cancellation (to keep for records)
Customer support contact (if needed)
Before you cancel your Amazon Prime Video subscription, be aware that you'll lose access to a vast library of movies and TV shows, including exclusive Amazon Originals. If you're using features like Prime Video Channels or any rented or purchased content, you will lose access to that as well. Additionally, consider whether you have any ongoing promotions or discounts that might be lost upon cancellation. Lastly, remember that cancellation will take effect immediately, so be prepared to miss out on any planned viewing.
Amazon Prime Video allows members to cancel their subscription at any time without incurring additional charges. Once canceled, access to Prime Video will remain active until the end of the current billing cycle, after which no further charges will apply.
Yes, you will need your password to cancel your Amazon Prime Video subscription. This is to ensure your account's security during the cancellation process. If you've forgotten your password, you can reset it by visiting [this link](https://www.amazon.com/ap/forgotpassword). Just follow the prompts, and you'll be able to regain access to your account.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Amazon Prime Video subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Amazon Prime Video account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Amazon Prime Video online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Amazon Prime Video May Show Up On Your Statement As:
AMAZON PRIME VIDEO AMAZON.COM AMZN.COM/BILL AMAZON VIDEO AMAZON PRIME AMZ*VIDEO AMZN PRI*VIDEO
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¹ Total savings is calculated based on internal annualized estimates of
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