Airbnb is a platform where you can book unique places to stay, like cabins, beach houses, or apartments, all over the world. They handle payments by charging your card when you book a stay, and sometimes they allow you to pay later or split payments if you're staying a long time (28 nights or more). You might see charges from Airbnb on your bill because they're collecting payment for your booking, and they offer options to change your payment methods before paying. They don’t have traditional subscriptions, but they do offer flexible payment options such as "pay now or later" and installment payments through third parties.
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The process requires navigating through menus and confirming steps, including identity verification for account deletion, but is straightforward with clear instructions provided on the Airbnb website.
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How to Cancel Airbnb: Step by Step
If you purchased through Airbnb directly:
- Log in to your Airbnb account on the website or mobile app.
- For the desktop version, click on the Menu option.
- Select Account settings.
- To deactivate your account, click on Login & security under the Account section.
- Click on Deactivate.
- Choose a reason for deactivating your account.
- Click Continue to confirm and deactivate your account.
- Alternatively, to permanently delete your account, click on Privacy under Account settings.
- Click on Delete your account.
- Select your country and the reason for deletion.
- Click Next and then Delete account to confirm.
- Note: Identity verification is required for account deletion, and all personal information will be permanently removed from Airbnb.
If you purchased through a mobile app:
- Open the Airbnb app on your mobile device.
- Tap on the Menu icon.
- Select Account settings.
- To deactivate, navigate to Login & security.
- Tap on Deactivate.
- Choose a reason for deactivating.
- Tap Continue and confirm the deactivation.
- For account deletion, go to Privacy settings.
- Tap on Delete your account.
- Select your reason and country.
- Tap Next, then Delete account.
- Same identity verification will be needed for deletion as mentioned in the desktop process.
Tips & Tricks for Canceling Airbnb
- Call Airbnb and state you no longer live at the property, claiming you are not legally allowed to rent a place you no longer own or lease.
- Select cancellation reasons carefully during cancellation to find ones that do not incur fees, like “not feeling comfortable with the guest.”
- Inform guests directly that the place is being sold or unavailable and ask them to cancel themselves to expedite refunds.
- Wait until the last guest's stay is complete before cancelling future bookings to protect your earnings from being withheld.
- Cancel bookings even if it means paying fees after collecting income from the last guests to minimize losses.
- Use firm, clear language when talking with Airbnb or hosts—state facts such as being unable to rent the property legally to strengthen cancellation requests.
- Persistently escalate your case with Airbnb support by repeatedly calling and asking for higher-level review if initial reps deny cancellations or refunds.
- Clarify and confirm all booking details upfront (e.g., check-in times) to avoid disputes later; miscommunications can lead to penalties.
- Consider disputing charges with your credit card company only as a last resort, as it can lead to collections and Airbnb investigations.
- Keep communication documented with guests and Airbnb to support your position if you need to escalate or prove your case.
- Use Airbnb customer service number +1-844-234-2500 for escalations as reported by users who eventually got refunds.
Airbnb Customer Service Info
If you need assistance, here's how you can get in touch with Airbnb's support team.
Cancel Airbnb Script
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Dear Airbnb Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription due to changes in my personal circumstances that prevent me from using the service. I appreciate the quality of service provided but, unfortunately, I no longer need my subscription.
Please confirm the cancellation at your earliest convenience. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Airbnb's cancellation policy varies by the host's chosen policy. Standard policies for shorter stays include Flexible (full refund until 24 hours before check-in), Moderate, Limited, Firm, and stricter options, with refund eligibility decreasing as check-in approaches. Monthly stays have specific policies, generally requiring cancellation 28-30 days in advance for full refunds. Hosts may also offer non-refundable discounted rates. Refunds depend on timing and policy details, with some exceptions and local variations applying.
Yes, you generally need to have access to your Airbnb account password to cancel your subscription or deactivate your account on Airbnb. This is because you typically need to log in and manage your account through the settings. If you don't remember your password, you can reset it using this URL: https://www.airbnb.com/forgot-password. If you encounter any troubles, Airbnb also offers customer support via chat, email, or phone at 1-844-234-2500, but initial cancellation actions usually require account authentication.
- Sudden illness preventing travel or stay
- Finding a better or cheaper accommodation
- Change of plans including altered travel schedules or deciding not to travel
- Unexpected emergencies such as family emergencies, natural disasters, or health issues
- Negative reviews about the booked property
- Travel restrictions or visa issues
- Airline issues affecting travel plans
- Schedule changes during the travel period
- System glitches causing pricing or payment problems
- Accidental bookings or mistakes during reservation
- Host cancellations due to major damage, emergency repairs, or health issues of the host
- Concern over rule-breaking guests (from host perspective)
- Disruptions caused by guests leading hosts to cancel or request cancellation
- Public health emergencies or government travel restrictions
Airbnb allows users to cancel their bookings generally within the terms of the host's chosen cancellation policy, which can range from Flexible to Strict, each having specific refund and cancellation windows. There is a 24-hour free cancellation window after booking for full refund if booked at least 7 days before check-in, but hosts may offer non-refundable discounted rates with no refunds upon cancellation. Users should be aware that cancellation fees, different policies by country, and timing relative to check-in affect refunds, and some strict policies or non-refundable options could lock you in or limit your ability to cancel without penalty.
Before cancelling your Airbnb subscription, membership, or account, note that termination cancels your entire Airbnb account and access to all services. Any confirmed bookings as a host will result in guests being fully refunded; however, you won't receive compensation for those canceled bookings. As a guest, refunds depend on the specific listing’s cancellation policy. After cancellation or suspension, you won't be able to register a new account or use the service via another member's account, and certain obligations or rights may continue even after termination, as some terms survive cancellation.
- Access to your Airbnb account (login credentials: email and password)
- Access to trip or reservation details under "Trips"
- Reservation number or booking code (specific to the reservation to be canceled)
- Selection of reason for canceling (required during the cancellation process)
- Awareness of applicable cancellation policy (to understand any possible fees or refunds)
- Confirmation of cancellation (final step to complete the process)
- Valid payment method on file (for any potential refund processing)
- Email confirmation or notification of the cancellation (as proof for your records)
We've actually written a step by step guide on how to get a refund from Airbnb. Check it out!
The Easiest Way to Cancel Airbnb
If you’re frustrated trying to cancel your subscription, membership, or bill from Airbnb—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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