1 - From your desktop, click your workspace name in the sidebar.
2 - Hover over Tools & settings, then select Billing from the menu.
3 - From the Overview tab, choose Change plan details.
4 - Select Downgrade to Free and choose whether your plan change will take effect immediately or on your next renewal date.
5 - Click Continue to Checkout.
6 - Review the downgrade details, then click Downgrade Slack to finish.
Slack is an app that helps teams chat and work together in one place. They offer a free version with limited message history and small group calls, but if you want more features like unlimited messaging, bigger video calls, and better ways to connect with coworkers and other organizations, you can pay for a subscription. The paid plans also unlock extras like advanced security and AI tools to help with work. So if you see charges from Slack, it's likely for a team subscription that gives you access to these enhanced features.
Cancelling a Slack subscription involves a few straightforward steps in the workspace settings under billing. There are no reported unusual obstacles or complications in the standard cancellation process making it relatively easy for consumers.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Slack subscription.
How to Contact Slack
If you need assistance, here's how you can get in touch with Slack's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
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Tips and Tricks for Getting a Slack Refund
Start cancellation well before the renewal date: Users emphasize initiating cancellation at least a few days prior to avoid auto-renewal charges.
Use the Billing settings in Slack workspace: Navigate to Tools & settings > Billing > Overview tab > Change details > Select subscription type > Checkout > Downgrade Slack to start cancellation online.
If online cancellation isn't effective, escalate via email: Send a direct, clear email to Slack billing/support requesting cancellation, highlighting you don't wish to be charged further.
Leverage the /feedback command in Slack: Submit cancellation requests or complaints via Slack’s /feedback command to open support tickets and get attention.
Be persistent with follow-ups: If ignored, escalate to billing managers or higher support tiers explicitly in emails or support tickets.
Use firm, clear language: State your intent to cancel immediately, referencing trial end dates or billing dates, and ask for confirmation in writing.
If on a yearly contract, check refund policies: Refunds may not be provided for proration; mention any technical failures to strengthen your case.
Timing matters: Monthly subscriptions offer more flexibility, while annual plans may require advance notice.
Watch out for automatic renewals: Ensure you explicitly cancel rather than just downgrade to avoid surprises.
Community tip: Some users suggest giving feedback about service issues to support as a reason for cancellation to prompt faster assistance.
Why Do People Request Refunds from Slack
Changes in business needs
Cost considerations or financial constraints like budget cuts
Shift to alternative platforms for collaboration
Account termination by company or admin
Dissatisfaction with the platform or its features
Wanting to explore other collaboration tools
Organizational changes such as mergers or restructuring
Slack seen as expensive, especially compared to alternatives like Microsoft Teams
Multiple Slack instances causing high IT costs prompting consolidation
Slack perceived as noisy and distracting in larger companies
Lack of ROI or poor utilization of the platform
Slack Refund Script
Script
Copy
Dear Slack, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Slack
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Slack Refund Policy
Slack's subscription cancellation policy allows Workspace Owners or Admins to cancel their paid plan anytime from the Billing page. Upon cancellation or downgrading to the free plan, access to paid features is lost immediately or at the next renewal, and no further payments will be charged. Unused paid plan costs may be credited as Slack credits to the workspace account, but no refunds are given for payments already made.
Get help with your refund
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The Easiest Way to Get a Slack Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Slack—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Slack allows you to cancel your subscription at any time by downgrading to the free plan through the billing settings in your workspace. However, any prepaid fees for the remainder of the subscription period are non-refundable, and credits for unused time do not have currency value or transferability and expire after cancellation. There are no early cancellation fees or contract lock-ins, but you will immediately lose access to paid features upon downgrading if you choose to cancel right away rather than at the end of your billing cycle.
Changes in business needs
Cost considerations or financial constraints like budget cuts
Shift to alternative platforms for collaboration
Account termination by company or admin
Dissatisfaction with the platform or its features
Wanting to explore other collaboration tools
Organizational changes such as mergers or restructuring
Slack seen as expensive, especially compared to alternatives like Microsoft Teams
Multiple Slack instances causing high IT costs prompting consolidation
Slack perceived as noisy and distracting in larger companies
Lack of ROI or poor utilization of the platform
Access to the Slack account (logged in with your registered credentials)
Authorization level (Workspace Owner or admin-level permissions)
Slack workspace name
Ability to navigate to Billing & Subscriptions (within Administration or Workspace settings)
Access to the Billing page
Option to provide a reason for cancellation and/or feedback (may be prompted)
Confirmation of cancellation (may require identity or password verification)
Review of outstanding charges (understand any current charges or billing cycle implications)
Knowledge of subscription terms and possible penalties (to review any fees or refunds)
Primary ownership transfer (if you're the primary workspace owner and need to deactivate your own account)
Before cancelling a Slack subscription, know that you will lose access to all paid features included in your plan. Once downgraded to the free plan, limits such as message history, file storage, and app integrations will apply. Slack may credit your account for any unused portion of the paid plan, but these credits cannot be exchanged, transferred, or refunded and will expire when the paid plan ends. Ensure you confirm the downgrade timing during cancellation to avoid unexpected charges or feature loss.
Slack's subscription cancellation policy allows Workspace Owners or Admins to cancel their paid plan anytime from the Billing page. Upon cancellation or downgrading to the free plan, access to paid features is lost immediately or at the next renewal, and no further payments will be charged. Unused paid plan costs may be credited as Slack credits to the workspace account, but no refunds are given for payments already made.
Yes, you need your Slack password to cancel your subscription by deactivating your account. During the cancellation process, you will be asked to enter your password to confirm the action. If you don't remember your password, you can reset it at https://slack.com/forgot-password.
We've actually written a step by step guide on how to get a refund from Slack. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Slack subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Slack account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Slack online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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savings for customers. ² Average requests times may vary depending on volume of requests
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