4 - Follow the prompts to confirm your cancellation.
How to Cancel Stitch Fix on iTunes
1 - Open the Settings app on your device.
2 - Tap your name at the top to access your account information.
3 - Select Subscriptions.
4 - Find and select Stitch Fix from the list.
5 - Tap Cancel Subscription and confirm the cancellation.
How to Cancel Stitch Fix on Google Play
1 - Open the Google Play Store app.
2 - Tap on the Profile icon at the top right.
3 - Select Payments & subscriptions.
4 - Tap on Subscriptions.
5 - Locate Stitch Fix and tap on it.
6 - Select Cancel Subscription and follow the on-screen prompts.
Stitch Fix is a personal styling service for women, men, and kids where you fill out a style quiz and a stylist picks clothes and accessories tailored just for you. You get a Fix of handpicked items sent to your home, try them on, buy what you like, and send back the rest for free. There's no subscription required, so you can order whenever you want and get deliveries as often as you like. You pay a $20 styling fee per Fix, which goes toward anything you decide to keep, and shipping and returns are free.
Canceling or pausing Stitch Fix subscription is relatively straightforward by changing delivery settings online or through the app; no direct cancel button but easy to switch to on-demand. Live chat or email support assists further, making the process user-friendly with minimal wait or complexity.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Stitch Fix subscription.
How to Contact Stitch Fix
If you need assistance, here's how you can get in touch with Stitch Fix's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Stitch Fix Refund
Uncheck Automatic Shipments in the Your Fix tab first to stop any scheduled boxes before cancelling.
Change delivery frequency to "on demand" so boxes only ship when you manually select a date—this can act like a soft cancel.
Use the app's chat support in the Help section to reach a live customer service rep; persistence is key as some say it’s "utter pain" but eventually works.
Send an email to hello@stitchfix.com although some report it bounces; if so, use the help center email option in the app.
Ask your stylist directly in the Fix notes or messages to forward cancellation requests if official channels fail.
Reject preview items to avoid being charged for those pieces and prevent shipment.
Give positive feedback on items you dislike rather than negative feedback to influence stylist choices or automated previews.
Ignore the previews altogether if you want more customized fixes without automatic shipments.
Check the bottom of the Help tab in the app for a hidden cancel option which sometimes activates after pausing shipments.
If all else fails, block payments through PayPal or your bank as a last-resort escalation path.
Timing matters: Cancelling or pausing before the fix ships helps avoid charges.
Why Do People Request Refunds from Stitch Fix
Receiving items they specifically said they did not want.
Not getting items remotely similar to what they specified they wanted.
Frustration with the "Style For You" feature in Style Shuffle being accurate but not available to shop.
Stylist not including requested items from Style Shuffle in the fixes.
Consistent disappointment and dissatisfaction with fixes after multiple tries.
High prices and perceived excessive markups on clothing compared to similar items in stores.
Poor fit and quality issues with clothing items.
Repeated sending of same style items, leading to boredom with the selection.
Dissatisfaction with styling choices and personalization.
Discovering cheaper alternatives or better deals locally or at discount stores.
Perceived lack of value for styling fee especially when items are returned.
Mistrust about product sourcing, including concerns about sourcing from discount retailers like Nordstrom Rack.
Frustration with the return process and billing issues.
Preference for alternative clothing solutions such as renting clothes instead of buying.
Stitch Fix Refund Script
Script
Copy
Dear Stitch Fix, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Stitch Fix
0
0 reviews
Have you used Stitch Fix? Share your experience by leaving a review.
Stitch Fix Refund Policy
Stitch Fix does not require a membership fee or monthly subscription; automatic deliveries are optional and can be set at various frequencies or turned off entirely. Users can skip individual deliveries or cancel automatic deliveries anytime through "Manage Automatic Fixes" on their homepage or app, and after cancellation, new Fixes must be scheduled manually. If a Fix is already in progress, skipping or cancellation may not be available, requiring contacting support for assistance.
Get help with your refund
"This app saved me $127 in minutes"
The Easiest Way to Get a Stitch Fix Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Stitch Fix—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Loading pricing information...
Frequently Asked Questions
Stitch Fix allows you to cancel your subscription or any upcoming Fix deliveries at any time without any contracts, lock-ins, or early cancellation fees. However, once you've been charged the $20 styling fee for a Fix that is being prepared by a stylist, you may not be able to cancel that specific Fix and would need to contact customer support for options. The service offers flexibility like skipping or pausing deliveries, and you won't be charged unless you have a Fix delivery on its way, so be aware that you should cancel any scheduled Fix before it is processed to avoid charges.
Receiving items they specifically said they did not want.
Not getting items remotely similar to what they specified they wanted.
Frustration with the "Style For You" feature in Style Shuffle being accurate but not available to shop.
Stylist not including requested items from Style Shuffle in the fixes.
Consistent disappointment and dissatisfaction with fixes after multiple tries.
High prices and perceived excessive markups on clothing compared to similar items in stores.
Poor fit and quality issues with clothing items.
Repeated sending of same style items, leading to boredom with the selection.
Dissatisfaction with styling choices and personalization.
Discovering cheaper alternatives or better deals locally or at discount stores.
Perceived lack of value for styling fee especially when items are returned.
Mistrust about product sourcing, including concerns about sourcing from discount retailers like Nordstrom Rack.
Frustration with the return process and billing issues.
Preference for alternative clothing solutions such as renting clothes instead of buying.
Account login credentials (email and password, or linked Google/Facebook/Apple account) to access Stitch Fix website or app
Your full name, especially when contacting customer support via email or phone
Access to the Stitch Fix website or app to complete cancellation steps directly (navigate to Account Settings, Manage Fix Frequency, or turn off automatic deliveries)
Email address to contact customer support (hello@stitchfix.com) for account deletion or confirmation
Phone number to call customer support for urgent cancellation requests ((844) 386-3850 or (415) 882-7765)
Request details specifying whether you want to stop future automatic Fix deliveries or fully delete your account
Live chat access on the Stitch Fix site if you prefer real-time cancellation support
Before cancelling your Stitch Fix subscription, it's important to know that you have full control over managing or cancelling your Fixes at any time. Once the styling fee for a Fix is charged, cancellation options may no longer be available online, and you might need to contact Stitch Fix support for help. You can change the frequency of your orders, switch between automatic deliveries and on-demand scheduling, or skip and pause deliveries if you want to take a break without fully cancelling. After cancellation or a break, you will lose access to personalized styling services, and to reactivate, you will need to update your style profile and schedule a new Fix or purchase items directly.
Stitch Fix does not require a membership fee or monthly subscription; automatic deliveries are optional and can be set at various frequencies or turned off entirely. Users can skip individual deliveries or cancel automatic deliveries anytime through "Manage Automatic Fixes" on their homepage or app, and after cancellation, new Fixes must be scheduled manually. If a Fix is already in progress, skipping or cancellation may not be available, requiring contacting support for assistance.
To cancel your Stitch Fix subscription, you will need to log in to your account using your email and password. There doesn't appear to be an option to cancel without logging in first, so having access to your password is necessary. If you have forgotten your password, you can reset it at this URL: https://www.stitchfix.com/password/new. Once logged in, you can go to account settings and cancel your membership from there.
We've actually written a step by step guide on how to get a refund from Stitch Fix. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Stitch Fix subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Stitch Fix account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Stitch Fix online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Bella
★★★★★
✓487 subscriptions cancelled
✓Stitch Fix Cancellation Expert
6 cancellation experts online right now
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
Comments (0)