Uber is a service that helps you get rides and also deliver food and groceries. They offer a subscription called Uber One for $9.99 a month, which gives you perks like no delivery fees on eligible orders, discounts, and credits back on rides and food. You might see charges from Uber if you use their rides or delivery services or if you subscribe to Uber One for extra savings and benefits. You can manage or cancel your subscription anytime through their app.
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The cancellation process is straightforward and can be done directly in the Uber app through a few clear steps within the account section. The main complexity arises if cancellation occurs within 48 hours before the billing date, requiring contact with support, but otherwise, it is simple and quick.
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How to Cancel Uber: Step by Step
If you purchased through the Uber App:
- Select the profile icon.
- Select Uber One.
- Scroll then select Manage Membership.
- Select End Membership, then select End Membership again to confirm cancellation.
If you purchased through Uber Pass:
- Tap the profile icon.
- Tap Uber Pass.
- Scroll and tap Manage Membership.
- Select End Membership and then select Leave Uber Pass to cancel your membership.
Tips & Tricks for Canceling Uber
- Insist firmly on wanting a refund when initially contacting Uber support, as some users reported success by demanding their money back.
- Use the chat support via Uber's help section under membership and loyalty to find a contact representative willing to cancel the membership.
- Be persistent and patient since the cancel button may be hidden or only appear after recent charges have cleared.
- Note that cancellation might be allowed only once through customer support, so plan your cancellation carefully.
- Check for renewal charge timing and try cancelling well before the renewal date to avoid being charged again.
- Escalate if necessary by asking repeatedly in the chat if the initial cancellation attempt fails.
- Look for indirect links to chat support by navigating through multiple help topics (e.g., Membership > Uber One > How do I purchase) to find cancellation options.
- Use clear and direct language like "I want to cancel and be refunded for Uber One immediately." Avoid vague statements.
- Prepare for the possibility of delays and multiple attempts due to Uber's cancel button hiding or trickery.
- Timing your cancellation around billing cycles can help avoid unwanted charges.
Uber Customer Service Info
If you need assistance, here's how you can get in touch with Uber's support team.
Cancel Uber Script
Script
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Dear Uber Support,
I hope this message finds you well. I would like to request the cancellation of my Uber subscription, as I am currently not using the service as frequently as I anticipated. I appreciate the services provided, but I believe it is in my best interest to discontinue my membership at this time.
Thank you for your assistance in processing this cancellation. I look forward to your confirmation.
Best regards,
Frequently Asked Questions
Uber One membership can be canceled at any time through the app by navigating to the profile icon, selecting Uber One, then Manage Membership, and finally End Membership. If canceled less than 24 hours before the next renewal, a charge may appear but will be automatically refunded. Free trial benefits end immediately upon cancellation, while other memberships retain benefits until the end of the current billing period.
To cancel your Uber Pass subscription, you do not need your password if you are already logged into the app. You can cancel by tapping your profile icon, going to Uber Pass, selecting Manage Membership, and then choosing End Membership. If you are not logged in or need to reset your password, you can do so at Uber's password reset page: https://auth.uber.com/login/?action=passwordReset. So generally, no password is needed unless you have to log in first.
- Unclear or deceptive billing practices leading to unexpected charges.
- Difficulty in canceling subscriptions, requiring multiple steps or customer support interaction.
- Accidental subscription sign-ups causing users to seek cancellation and refunds.
- Perceived lack of value from the membership benefits.
- Billing disputes and overcharges reported by some users.
- Automatic renewal without clear consent, causing surprise charges.
- Customer dissatisfaction with service or subscription terms.
- Fear of being banned or penalized if disputes are raised against charges.
- Subscriptions not ordered but charged nonetheless.
- FTC actions and complaints highlighting user dissatisfaction and deceptive claims.
Uber does allow you to cancel your Uber One membership or subscription, but there is a key catch to be aware of: you must cancel at least 48 hours before the next renewal date to avoid being charged for the next billing cycle. If you miss this cancellation window, you'll either have to contact Uber support to cancel or you might still be charged, although that charge may be automatically refunded if cancellation happens less than 24 hours before renewal. There are no long-term contracts or early-cancellation fees, but the strict cancellation timing window can be a landmine if not carefully managed.
Before cancelling your Uber subscription, such as Uber One, it's important to know that you will lose access to the membership benefits like discounts on rides and Uber Eats orders after the current billing period ends. You can cancel your subscription through the app up to 48 hours before the next payment to avoid being charged for the next cycle. Once cancelled, you retain access to the benefits until the end of your paid period. Keep in mind, unauthorized charges can be reported within 60 days, but Uber is not responsible for any overdraft fees that may occur due to billing.
- Uber account login credentials (email and password) to access your account or the Uber app.
- Access to the Uber app or Uber website to manage or cancel your membership/subscription.
- Profile information to identify the correct account, typically your name and the email or phone number associated with the Uber account.
- Steps to manage your subscription: Navigation to Account/Profile, Uber One or Uber Pass, Manage Membership, then End/Leave Membership.
- Timeliness: Cancellations should be made at least 24–48 hours before the next billing date to avoid being charged for the next cycle.
- Potential refund eligibility: If no benefits were used within 30 days, you may be eligible for a full refund after cancellation.
- Method of cancellation: Some cases may require contacting Uber support, especially if canceling within 24–48 hours of billing.
- Billing information: Stored in the Uber account, no additional documentation typically required unless requesting a refund or disputing a charge.
- Support contact: May be needed if you cannot cancel via the app or are within the critical 24–48 hour window.
We've actually written a step by step guide on how to get a refund from Uber. Check it out!
The Easiest Way to Cancel Uber
If you’re frustrated trying to cancel your subscription, membership, or bill from Uber—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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