Klook Explorer is the entry-level tier in Klook's free loyalty program called Klook Rewards. When you sign up for a Klook account, you become an Explorer member and start earning KlookCash, a virtual credit, on bookings that can be used to save money on future activities, hotels, and more. You might see charges if you book tours, tickets, or experiences through Klook, where payment options include pre-paying online or paying on-site. Essentially, Klook offers a convenient way to book travel experiences and offers benefits and discounts as you spend more and move up the loyalty tiers.
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The cancellation process for a Klook Explorer booking is relatively straightforward if the activity allows free cancellation. Users just need to navigate their account, select the booking, and apply for a refund, which is confirmed by email. However, if the cancellation policy is conditional or non-existent, the process may require contacting customer support and submitting documents, adding complexity and slightly increasing the difficulty.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Klook Explorer subscription.
How to Cancel Klook Explorer: Step by Step
If you purchased through Klook.com:
- Log in to your Klook account.
- Click on your profile picture in the top right corner of the screen.
- Select Bookings from the dropdown menu.
- Find the booking you want to cancel.
- Click on Apply for refund.
- Select the refund reason and the quantity, then click Next.
- You will receive an email confirmation that your order has been cancelled.
If you purchased through Customer Support:
- Gather the following information:
- Full name used for the booking
- Booking Reference ID (format: ABC123456)
- Activity name
- Any relevant supporting documents (e.g. flight cancellation notices, medical documents, etc.)
- Contact Klook's Customer Support for help with your cancellation.
If you need assistance, here's how you can get in touch with Klook Explorer's support team.
Email
The email is not available.
Tips and Tricks for Getting a Klook Explorer Refund
- Act quickly: Cancel as soon as possible before the cutoff period to improve chances of refund or cancellation.
- Use clear, polite, and firm language in communications to customer support to expedite the process.
- Provide valid reasons or documentation such as medical certificates if requested to support your cancellation request.
- Escalate systematically: If initial support is unhelpful, escalate to higher support tiers or use social media platforms for attention.
- Document all communications meticulously including dates, times, and representative names for evidence in disputes.
- Timing matters: Try to cancel bookings that have free cancellation policies within the allowed period.
- If denied refund, dispute charges through your credit card provider as reported by some users who were not refunded after cancellations.
- Check cancellation policies thoroughly on Klook before booking to avoid surprises and ensure flexibility.
- Use the app or website for initial cancellations to get automated confirmation emails as proof of cancellation.
- Be persistent and patient, as customer service response can be slow and may require repeated follow-ups.
Why Do People Request Refunds from Klook Explorer
- Payment issues: Payment not completed in time leading to automatic cancellation.
- Operator issues: The operator couldn't get the ticket issued.
- Activity cancellations by operators: Activities or bookings cancelled by operators due to various reasons.
- Travel restrictions and public health measures: Customers canceling or postponing bookings due to new government restrictions like limited operating capacity, guest limits, and dining prohibitions.
- Customer dissatisfaction with restrictions: Customers feel no point in proceeding with bookings under new restrictions.
- Delays in response from Klook: Long wait times or lack of timely response for cancellation or refund requests.
- Frustration over refund process: Some customers only receive refund or cancellation confirmation days after the booking date.
- Penalties for late cancellations: Tour operators imposing cancellation penalties if canceled within certain days before the tour.
- Change of plans: Personal reasons or changes in travel plans, though less explicitly stated, are common reasons indirectly inferred.
- Weather or unforeseen circumstances: Cancellations due to bad weather or unexpected events affecting travel plans.
Klook Explorer Refund Script
Script
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Dear Klook Explorer, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Klook Explorer Refund Policy
Klook Explorer's cancellation policy states that if you cancel a booking before the participation date, how it affects your membership progress depends on the type of cancellation: for partial cancellations, the portion you participated in still counts towards membership progress, adjusted accordingly; for full cancellations, the full amount will not be counted towards your membership progress. Refund fees are not included in the membership progress calculation.
The Easiest Way to Get a Klook Explorer Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Klook Explorer—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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