2 - Click on your username in the upper-right corner to access the drop-down menu.
3 - Select Account Details.
4 - Scroll down to the Store & Transaction History section.
5 - Click on Manage your subscription.
6 - Locate the subscription you wish to cancel.
7 - Click on Cancel my subscription.
8 - Follow the prompts to confirm the cancellation.
9 - You will retain access to your content until the end of the current billing cycle.
Steam is an online platform where you can buy, download, and play video games. It offers subscriptions for some games or services that let you access extra content or benefits, such as EA Play. If you're seeing charges from Steam, it might be because you signed up for one of these subscriptions or purchased games or items on the platform. You can manage or cancel subscriptions anytime through your Steam account settings.
The process to cancel a subscription on Steam is relatively straightforward and can be done entirely through the user account dashboard with clear steps. The main difficulty comes from users needing to navigate the menu and the potential need to cancel via PayPal if that is the payment method, but overall it is user-friendly and quick.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Steam subscription.
How to Contact Steam
If you need assistance, here's how you can get in touch with Steam's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Steam Refund
Cancel immediately after purchase to avoid being charged for the next billing cycle while retaining access until the period ends.
Remove payment methods from Steam account as a workaround to stop auto-renewals if subscription cancellation does not process properly.
Use clear, polite language when contacting support, stating you want to prevent further charges and requesting cancellation confirmation.
Escalate requests by asking for senior or higher-tier support if initial cancellation attempts fail.
Time your cancellation to within 48 hours of purchase or renewal for better chances of refund or quick resolution.
Check subscription details under Account > Manage Subscriptions to ensure you are cancelling the correct item and understand if it's recurring.
Retain evidence like screenshots or cancellation confirmation emails in case of disputes later.
Be persistent, but patient, as some users report delays or having to try multiple channels (Steam client, website, game support) before success.
Avoid using threatening or aggressive language which may lead to poor service; instead, being firm yet courteous works best.
Confirm cancellation by revisiting subscription status after a few days to ensure it does not auto-renew again.
Why Do People Request Refunds from Steam
PC hardware incompatibility: The user’s PC doesn’t meet the game’s hardware requirements.
Accidental purchase: Bought a game or content by mistake.
Dissatisfaction with the game: Played the title briefly (less than two hours) and did not like it.
Limited playtime: Played the game less than two hours, often a key criterion for refunds.
DLC issues: Downloaded DLC that is not consumed, modified, or transferred, and the underlying game has been played less than two hours since purchase.
In-game purchases: Requested refund within 48 hours before the item is consumed, modified or transferred (mostly for Valve-developed games or enabled third-party developers).
Unused renewable subscriptions: Subscriptions unused during the current billing cycle and refunded within 48 hours of purchase or renewal.
Bundles: No items transferred and combined playtime less than two hours.
Pre-release purchases: Titles purchased before release date under specific conditions.
Steam Wallet funds: Unused wallet funds refunded within 14 days.
Refund abuse concerns: Excessive refund requests leading to loss of refund privileges.
Not eligible for refund: Purchases outside Steam, video content (unless bundled), and games banned by Valve Anti-Cheat (VAC).
Steam Refund Script
Script
Copy
Dear Steam, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Steam
0
0 reviews
Have you used Steam? Share your experience by leaving a review.
Steam Refund Policy
Steam allows users to cancel their subscriptions at any time through their account settings, but cancellation does not entitle users to a refund for any subscription fees already paid or accrued. Valve does not prorate fees or provide refunds upon subscription cancellation, although users may request refunds under Valve’s general refund policy for orders or purchases. For EU and UK consumers, statutory rights to withdraw from certain contracts may apply.
Get help with your refund
"This app saved me $127 in minutes"
The Easiest Way to Get a Steam Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Steam—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Loading pricing information...
Frequently Asked Questions
Steam subscriptions automatically renew monthly but can be canceled by the user at any time to prevent future billing, with access retained until the end of the paid cycle. However, there are no early-cancellation fees or contracts locking you in, but importantly, cancellation does not entitle you to any refund of the current subscription period. Refunds on subscriptions are only possible within 48 hours of initial purchase or renewal and if the subscription was unused during that billing cycle. Be aware that Valve can amend terms unilaterally with notice, and failure to cancel before changes take effect implies acceptance, plus fees or costs incurred before cancellation remain payable. For full details, see Steam's Subscriber Agreement and Refund Policy at steampowered.com.
PC hardware incompatibility: The user’s PC doesn’t meet the game’s hardware requirements.
Accidental purchase: Bought a game or content by mistake.
Dissatisfaction with the game: Played the title briefly (less than two hours) and did not like it.
Limited playtime: Played the game less than two hours, often a key criterion for refunds.
DLC issues: Downloaded DLC that is not consumed, modified, or transferred, and the underlying game has been played less than two hours since purchase.
In-game purchases: Requested refund within 48 hours before the item is consumed, modified or transferred (mostly for Valve-developed games or enabled third-party developers).
Unused renewable subscriptions: Subscriptions unused during the current billing cycle and refunded within 48 hours of purchase or renewal.
Bundles: No items transferred and combined playtime less than two hours.
Pre-release purchases: Titles purchased before release date under specific conditions.
Steam Wallet funds: Unused wallet funds refunded within 14 days.
Refund abuse concerns: Excessive refund requests leading to loss of refund privileges.
Not eligible for refund: Purchases outside Steam, video content (unless bundled), and games banned by Valve Anti-Cheat (VAC).
Steam account login credentials (username and password)
Access to the Steam app or website
Active internet connection
Navigation to Account Details (by clicking your username and selecting Account details)
Access to the Manage Subscriptions section (within Store & Purchase History)
Name of the subscription or membership to cancel
If paid with PayPal, access to PayPal account (to manage/cancel recurring payment directly in PayPal)
Knowledge of refund eligibility (refunds only possible within 48 hours of renewal if unused)
Option to contact Steam Support if unable to cancel (via Help > Steam Support > Purchases)
Before cancelling a Steam subscription, know that you will lose access to the subscribed content or features once the paid subscription period expires, not immediately after cancellation. Cancelled subscriptions remain active until the end of the current paid period, so you can still use the benefits until then. There are no refunds for unused subscription time, so no partial refunds will be given if you cancel early. Additionally, if your subscription is part of a bundle, cancelling access to one game means you lose access to the entire bundle. Lastly, cancelling does not affect any purchases you own outright on your account.
Steam allows users to cancel their subscriptions at any time through their account settings, but cancellation does not entitle users to a refund for any subscription fees already paid or accrued. Valve does not prorate fees or provide refunds upon subscription cancellation, although users may request refunds under Valve’s general refund policy for orders or purchases. For EU and UK consumers, statutory rights to withdraw from certain contracts may apply.
Yes, you do need your Steam account password to cancel your subscription. You must log into your Steam account to access the subscription management settings by going to Account details > Manage Subscriptions. From there, you can select the subscription and choose to cancel it. If you have forgotten your password, you can reset it at this URL: https://help.steampowered.com/en/login
We've actually written a step by step guide on how to get a refund from Steam. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Steam subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Steam account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Steam online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Valve Software Valve Corporation Steam Purchase Steam Games Steam Purchase 425-9522985 WA steamgames.com BELLEVUE WA Steamgames.com MCD HOLD STEAMGAMES.COM42595229 SEATTLE WA STEAM PURCHASE
Cancellation Activity
Loading activity...
Comments (0)
AU
Anonymous User
Get help with your refund
"This app saved me $127 in minutes"
Chargeback can help you cancel subscriptions and get refunds
Find unwanted sneak subscriptions
We'll cancel them for you and even try to get you a refund
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
Bella
★★★★★
✓487 subscriptions cancelled
✓Steam Cancellation Expert
6 cancellation experts online right now
Chargeback and the Chargeback trademarks used herein are trademarks or registered
trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.svg)
.svg)
.svg)
.png)
Comments (0)