The Ultimate Step by Step Guide to Cancelling a Smileactives Subscription or Membership (smileactives.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 10, 2025
Smileactives offers teeth whitening products through a convenient auto-delivery membership program where your favorite items are shipped to you on a schedule you choose. They split the total cost of your order into three easy monthly payments by default, but you can customize your payment or pay in full if you prefer. You can also change or cancel your auto-delivery, adjust your kit contents, and reschedule shipments anytime via their customer service. Plus, they offer a 60-day money-back guarantee on every shipment, making it easy to try their products worry-free.
The cancellation process for Smileactives involves contacting customer service either via chat or phone, which is straightforward but requires direct communication. The timing constraint on orders shipping the next business day and the policy on unpaid balances continue billing adds some complexity but is not overly difficult.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Smileactives subscription.
How to Cancel Smileactives: Step by Step
If you purchased through Smileactives directly:
Contact customer service using one of the following methods:
Live chat on the [Smileactives website](https://smileactives.com/pages/customer-service?srsltid=AfmBOorvzj53O_3J_1BuTJhZ3NIgkVEDoBC9JUMGal_O_rSR3Eb2BVP0)
Call 1-800-207-8952
Inform the representative that you want to cancel your auto-delivery service and provide any necessary account information for verification.
If your order has not shipped yet, request to make changes or cancel future orders.
Be aware that if your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment.
Note: Canceled accounts with an unpaid balance will continue to be billed according to your monthly payment plan.
How to Contact Smileactives
If you need assistance, here's how you can get in touch with Smileactives's support team.
Be persistent by calling multiple times if the first cancellation attempt fails; some users advise calling at least three times.
Always state clearly and repeatedly "I want to cancel my subscription" during calls or chat to avoid getting trapped in upsell conversations.
Use the chat feature on the Smileactives website if available, as some users have successfully cancelled this way.
Request a copy of your contract or any addendum during the cancellation call to document your cancellation efforts.
Dispute charges with your bank if the company continues to bill you after cancellation attempts, as some users got refunds this way.
Stop payments altogether as a last resort, but be aware this might lead to collections or credit score impacts; however, users report possible defenses if no services were rendered.
Time your cancellation just before the next billing cycle to avoid being charged for the next period.
Escalate requests to supervisors or managers if frontline support resists cancellation.
Keep records of all interactions including dates, times, and names of representatives for leverage if disputes arise.
Why Do People Request Refunds from Smileactives
Unauthorized subscription refills and fraudulent charges after cancellation.
Poor customer service and difficulty in communication.
The product causing burning and pain in the mouth, making it unusable.
The product being ineffective in delivering promised teeth whitening results.
Dissatisfaction with the product performance, leading to requests for refunds.
Financial reasons, including inability to afford the subscription.
Confusion or issues with automatic billing and membership charges.
Smileactives Refund Script
Script
Copy
Dear Smileactives, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Smileactives Refund Policy
Smileactives allows you to change or cancel your auto-delivery subscription anytime by contacting customer service via chat or phone. If your order has not yet shipped, you can modify or cancel future shipments, but cancellations may not be possible for orders shipping the next business day, though those can be returned after receipt. Accounts with unpaid balances will continue to be billed until fully paid, and there is a 60-day money-back guarantee on purchases, excluding shipping and handling fees.
The Easiest Way to Get a Smileactives Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Smileactives—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Be aware that Smileactives enrolls you in an auto-delivery subscription with payments split into installments, and while you can cancel the subscription anytime by contacting customer service, cancellation only stops future shipments and does not cancel balances due for orders already shipped. You may continue to be billed for these outstanding balances until fully paid or until you return the products within 60 days for a refund (minus shipping and handling). There are reports from customers about difficulties with cancellation confirmation and continued billing even after cancellation, so it's important to monitor your account closely and follow up on cancellations and refunds promptly.
Unauthorized subscription refills and fraudulent charges after cancellation.
Poor customer service and difficulty in communication.
The product causing burning and pain in the mouth, making it unusable.
The product being ineffective in delivering promised teeth whitening results.
Dissatisfaction with the product performance, leading to requests for refunds.
Financial reasons, including inability to afford the subscription.
Confusion or issues with automatic billing and membership charges.
Full name associated with your Smileactives account
Email address used for your Smileactives orders
Billing address or shipping address linked to your account
Account number (if available or mentioned in prior correspondence)
Phone number (if required for verification)
Reason for cancellation (sometimes requested, but not always required)
Confirmation that you wish to cancel all future orders, auto-ship, or membership
Live Chat, phone, or email cancellation request methods are available
Before cancelling your Smileactives subscription, know that you will lose the regular savings of up to 33% on every auto-delivery order and the convenience of the auto-delivery service that allows you to control your shipping frequency and customize your product kit. You can change or cancel your auto-delivery anytime by contacting customer service, but if your order is scheduled to ship soon, cancellations might not be possible, though you can return the shipment after receipt. Also, if your account has an unpaid balance, you will still be billed according to your monthly payment plan even after cancellation. Smileactives offers a 60-day money-back guarantee where you can return containers for a refund (minus shipping and handling), even if they are empty.
Smileactives allows you to change or cancel your auto-delivery subscription anytime by contacting customer service via chat or phone. If your order has not yet shipped, you can modify or cancel future shipments, but cancellations may not be possible for orders shipping the next business day, though those can be returned after receipt. Accounts with unpaid balances will continue to be billed until fully paid, and there is a 60-day money-back guarantee on purchases, excluding shipping and handling fees.
You do not need your password to cancel your Smileactives subscription. You can contact Smileactives customer service via chat or by calling 1-800-207-8952 to change or cancel your auto-delivery service. If you do need to reset your password for any reason, you can do so at https://smileactives.com/pages/account/recover-password.
We've actually written a step by step guide on how to get a refund from Smileactives. Check it out!
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Smileactives subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Smileactives account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Smileactives online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
SMILEACTIVES SMILEACTIVES SUBSCRIPTION SMILEACTIVES INSTALLMENT SMILEACTIVES AUTO SHIP
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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