The Ultimate Step by Step Guide to Cancelling a HelloFresh Subscription or Membership (hellofresh.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 1, 2025
HelloFresh delivers meal kits with fresh, pre-portioned ingredients and easy recipes right to your door. They offer flexible subscription plans that let you choose meals that fit your taste, like veggie, family-friendly, or quick & easy options. The subscription automatically renews each week, but you can skip or cancel anytime, and you'll be billed based on the plan you pick. They also include perks like one free item per box while you stay subscribed, making it simple and convenient to enjoy cooking at home.
Canceling a HelloFresh subscription requires a straightforward series of steps on their website, which takes only a few minutes and is described as 'pretty painless'. The main challenge might be that cancellation cannot be done directly through the app, and must be done via the website or app chat support, but overall the process is simple and user-friendly.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a HelloFresh subscription.
How to Cancel HelloFresh: Step by Step
If you purchased through HelloFresh.com:
Log into your HelloFresh account on the HelloFresh website.
Navigate to your Account Settings. You can find this option in the top right corner of the screen.
Select "Plan Settings" from the drop-down menu.
Click on "Cancel My Subscription" at the bottom of the page.
Follow the prompts to confirm the cancellation. Ensure you complete all necessary steps to finalize the process.
Check your email for a confirmation regarding your subscription cancellation to ensure it has been processed successfully.
If you purchased through the Apple App Store:
Open the Settings app on your iPhone or iPad.
Tap your name at the top of the screen to access your Apple ID settings.
Tap on "Subscriptions".
Find and select "HelloFresh" from your list of subscriptions.
Tap on "Cancel Subscription" and confirm your cancellation.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on the menu icon (three lines in the top left corner).
Select "Subscriptions".
Find "HelloFresh" in your list of subscriptions.
Tap on "Cancel Subscription" and follow the prompts to confirm.
How to Contact HelloFresh
If you need assistance, here's how you can get in touch with HelloFresh's support team.
Always cancel via the desktop website, not the app, as the app often lacks the full cancellation option.
Log into your account on a web browser, go to "Account Settings," then scroll down to "Plan settings" and click "Cancel Plan" under the Status section.
Persist through multiple prompts by repeatedly clicking "cancel anyways" at the bottom 2 or 3 times to ensure cancellation.
Cancel or pause your subscription by 11:59 PM PST, at least 5 days before the next scheduled delivery to avoid being charged for the upcoming box.
If the website cancellation process doesn’t work, use the Chat feature or call customer service at 1(833) 779-1361 and be firm and persistent.
Request to escalate the issue to a manager if initial customer service agents do not help, and stay on the call even if put on mute.
Use firm, clear language such as "I want to cancel my subscription immediately," "Please confirm cancellation now," and refuse offers or discounts that try to keep you subscribed.
Some users use virtual credit cards or temporarily block payments to prevent unwanted automatic charges during cancellation disputes.
If cancellation fails but you are charged, consider disputing the charge with your bank if customer service does not resolve the issue.
Be aware that simply logging back into a canceled account can reactivate it and cause new deliveries and charges.
Why Do People Request Refunds from HelloFresh
Cost Considerations: HelloFresh subscriptions can be expensive due to convenience, portioned ingredients, and high-quality components.
Waste Concerns: Pre-portioned ingredients may lead to food waste; excessive packaging, especially plastic, contributes to environmental concerns.
Limited Menu Options: Food choices may not align with personal or cultural preferences, leading to dissatisfaction.
Lack of Flexibility: Limited customization for dietary restrictions or preferences; rigid delivery schedules can result in unused meals.
Challenges with Children: Meals may be too adventurous or unfamiliar for kids, causing rejection and food waste.
Changes in Dietary Preferences or Restrictions: Subscribers might switch or adjust their diet making the service less suitable.
Desire to Try Other Services: Some users want to explore alternative meal kits or food delivery options.
Reduced Usage: Subscribers might simply not use the service as much as anticipated, prompting cancellation.
Budget Concerns: Some find the subscription cost too high for regular use and seek to save money by cooking independently.
HelloFresh Refund Script
Script
Copy
Dear HelloFresh, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
HelloFresh Refund Policy
HelloFresh does not require any long-term commitments, allowing members to skip weekly deliveries, pause, or cancel their subscription at any time. To avoid being charged for a delivery, cancellation or pauses must be made by 11:59 pm PST five days before the scheduled delivery. This makes it easy to control your meal delivery according to your needs without penalty.
The Easiest Way to Get a HelloFresh Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from HelloFresh—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
HelloFresh allows you to cancel your subscription at any time, but you must do so at least five days before your scheduled delivery date (the lock date) to avoid being charged for the upcoming box. If you cancel after this lock date, you will still be charged for that week's box, and cancellation will take effect the following week. There are no early cancellation fees or long-term contracts, but subscription fees are non-refundable, and once canceled, promotional offers like 'Free for Life' become invalid and cannot be reinstated upon reactivation.
Cost Considerations: HelloFresh subscriptions can be expensive due to convenience, portioned ingredients, and high-quality components.
Waste Concerns: Pre-portioned ingredients may lead to food waste; excessive packaging, especially plastic, contributes to environmental concerns.
Limited Menu Options: Food choices may not align with personal or cultural preferences, leading to dissatisfaction.
Lack of Flexibility: Limited customization for dietary restrictions or preferences; rigid delivery schedules can result in unused meals.
Challenges with Children: Meals may be too adventurous or unfamiliar for kids, causing rejection and food waste.
Changes in Dietary Preferences or Restrictions: Subscribers might switch or adjust their diet making the service less suitable.
Desire to Try Other Services: Some users want to explore alternative meal kits or food delivery options.
Reduced Usage: Subscribers might simply not use the service as much as anticipated, prompting cancellation.
Budget Concerns: Some find the subscription cost too high for regular use and seek to save money by cooking independently.
HelloFresh account login information (email and password)
Access to the account settings section on the website or app
Selection of the specific subscription or plan to cancel
Knowledge of the 5-day cancellation deadline before next scheduled delivery, no later than 11:59 PM
Reason for cancellation (HelloFresh may ask and may offer incentives to stay)
Check for unused account credits or gift cards (note that gift cards are non-refundable)
Ability to complete any on-screen confirmation steps for cancellation
Confirmation email (watch for an email confirming successful cancellation)
Contacting customer service if issues arise or confirmation is not received
Before cancelling your HelloFresh subscription, keep in mind that you must cancel before the weekly cutoff date (usually a few days before your next delivery) to avoid being charged for the upcoming shipment. After cancellation, you will still receive meals until the end of your current subscription period, but no further deliveries will be scheduled or charged. You will lose subscription benefits and access to new meal deliveries, and any saved payment methods will be removed from your account. However, your account will remain accessible for a short period if you wish to reactivate or reorder in the future.
HelloFresh does not require any long-term commitments, allowing members to skip weekly deliveries, pause, or cancel their subscription at any time. To avoid being charged for a delivery, cancellation or pauses must be made by 11:59 pm PST five days before the scheduled delivery. This makes it easy to control your meal delivery according to your needs without penalty.
To cancel your HelloFresh subscription, you generally need to log in to your account on the HelloFresh website using your email and password. The cancellation option is found under 'Account Settings' or 'Manage Subscription'. If you don't remember your password, you will need to reset it to access the cancellation page. You can reset your HelloFresh password here: https://www.hellofresh.com/password/reset.
So, yes, you do need your password to cancel, unless you contact customer support through other means, but the main way is through your authenticated account login.
We've actually written a step by step guide on how to get a refund from HelloFresh. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your HelloFresh subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your HelloFresh account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel HelloFresh online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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