1 - Log into your HelloFresh account on the HelloFresh website.
2 - Navigate to your Account Settings. You can find this option in the top right corner of the screen.
3 - Select "Plan Settings" from the drop-down menu.
4 - Click on "Cancel My Subscription" at the bottom of the page.
5 - Follow the prompts to confirm the cancellation. Ensure you complete all necessary steps to finalize the process.
6 - Check your email for a confirmation regarding your subscription cancellation to ensure it has been processed successfully.
How to Cancel HelloFresh on the Apple App Store
1 - Open the Settings app on your iPhone or iPad.
2 - Tap your name at the top of the screen to access your Apple ID settings.
3 - Tap on "Subscriptions".
4 - Find and select "HelloFresh" from your list of subscriptions.
5 - Tap on "Cancel Subscription" and confirm your cancellation.
How to Cancel HelloFresh on Google Play
1 - Open the Google Play Store app on your Android device.
2 - Tap on the menu icon (three lines in the top left corner).
3 - Select "Subscriptions".
4 - Find "HelloFresh" in your list of subscriptions.
5 - Tap on "Cancel Subscription" and follow the prompts to confirm.
Overview
HelloFresh delivers meal kits with fresh, pre-portioned ingredients and easy recipes right to your door. They offer flexible subscription plans that let you choose meals that fit your taste, like veggie, family-friendly, or quick & easy options. The subscription automatically renews each week, but you can skip or cancel anytime, and you'll be billed based on the plan you pick. They also include perks like one free item per box while you stay subscribed, making it simple and convenient to enjoy cooking at home.
Canceling a HelloFresh subscription requires a straightforward series of steps on their website, which takes only a few minutes and is described as 'pretty painless'. The main challenge might be that cancellation cannot be done directly through the app, and must be done via the website or app chat support, but overall the process is simple and user-friendly.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a HelloFresh subscription.
How to Contact HelloFresh
If you need assistance, here's how you can get in touch with HelloFresh's support team.
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
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HelloFresh Refund Policy
HelloFresh does not require any long-term commitments, allowing members to skip weekly deliveries, pause, or cancel their subscription at any time. To avoid being charged for a delivery, cancellation or pauses must be made by 11:59 pm PST five days before the scheduled delivery. This makes it easy to control your meal delivery according to your needs without penalty.
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Frequently Asked Questions
HelloFresh allows you to cancel your subscription at any time, but you must do so at least five days before your scheduled delivery date (the lock date) to avoid being charged for the upcoming box. If you cancel after this lock date, you will still be charged for that week's box, and cancellation will take effect the following week. There are no early cancellation fees or long-term contracts, but subscription fees are non-refundable, and once canceled, promotional offers like 'Free for Life' become invalid and cannot be reinstated upon reactivation.
Cost Considerations: HelloFresh subscriptions can be expensive due to convenience, portioned ingredients, and high-quality components.
Waste Concerns: Pre-portioned ingredients may lead to food waste; excessive packaging, especially plastic, contributes to environmental concerns.
Limited Menu Options: Food choices may not align with personal or cultural preferences, leading to dissatisfaction.
Lack of Flexibility: Limited customization for dietary restrictions or preferences; rigid delivery schedules can result in unused meals.
Challenges with Children: Meals may be too adventurous or unfamiliar for kids, causing rejection and food waste.
Changes in Dietary Preferences or Restrictions: Subscribers might switch or adjust their diet making the service less suitable.
Desire to Try Other Services: Some users want to explore alternative meal kits or food delivery options.
Reduced Usage: Subscribers might simply not use the service as much as anticipated, prompting cancellation.
Budget Concerns: Some find the subscription cost too high for regular use and seek to save money by cooking independently.
HelloFresh account login information (email and password)
Access to the account settings section on the website or app
Selection of the specific subscription or plan to cancel
Knowledge of the 5-day cancellation deadline before next scheduled delivery, no later than 11:59 PM
Reason for cancellation (HelloFresh may ask and may offer incentives to stay)
Check for unused account credits or gift cards (note that gift cards are non-refundable)
Ability to complete any on-screen confirmation steps for cancellation
Confirmation email (watch for an email confirming successful cancellation)
Contacting customer service if issues arise or confirmation is not received
Before cancelling your HelloFresh subscription, keep in mind that you must cancel before the weekly cutoff date (usually a few days before your next delivery) to avoid being charged for the upcoming shipment. After cancellation, you will still receive meals until the end of your current subscription period, but no further deliveries will be scheduled or charged. You will lose subscription benefits and access to new meal deliveries, and any saved payment methods will be removed from your account. However, your account will remain accessible for a short period if you wish to reactivate or reorder in the future.
HelloFresh does not require any long-term commitments, allowing members to skip weekly deliveries, pause, or cancel their subscription at any time. To avoid being charged for a delivery, cancellation or pauses must be made by 11:59 pm PST five days before the scheduled delivery. This makes it easy to control your meal delivery according to your needs without penalty.
To cancel your HelloFresh subscription, you generally need to log in to your account on the HelloFresh website using your email and password. The cancellation option is found under 'Account Settings' or 'Manage Subscription'. If you don't remember your password, you will need to reset it to access the cancellation page. You can reset your HelloFresh password here: https://www.hellofresh.com/password/reset.
So, yes, you do need your password to cancel, unless you contact customer support through other means, but the main way is through your authenticated account login.
We've actually written a step by step guide on how to get a refund from HelloFresh. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your HelloFresh subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your HelloFresh account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel HelloFresh online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is
for identification and reference purposes only and does not imply any association with the copyright or
trademark holder of their product or brand. Other product and company names mentioned herein are the
property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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