Planet Fitness offers two main types of memberships: the Classic membership starting at $15 per month, which gives you access to your home club and free workouts on their app, and the PF Black Card® membership starting at $24.99 per month, which lets you visit any of their 2,700+ locations, bring a guest for free, use premium perks like massage chairs and tanning, and access special digital workouts. Both memberships are billed monthly, and members typically pay through electronic funds transfer from their bank account. Some memberships may require a 12-month commitment, but there are also no-commitment options where you can cancel anytime without a fee.
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Cancelling a Planet Fitness membership is not straightforward as it usually requires either visiting the home club in person to fill out a cancellation form or sending a cancellation letter by mail, with no general option for online or phone cancellation. Processing can take up to seven business days, and there is often a $58 cancellation fee if terminating before a minimum term ends, making the process somewhat tedious and time-consuming compared to fully online cancellations.
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How to Cancel Planet Fitness: Step by Step
If you purchased through Planet Fitness directly:
- Visit your home club in person:
Go to the nearest Planet Fitness gym and inform the staff at the front desk that you wish to cancel your membership. - Send written notification via mail:
Write a cancellation letter and mail it to your home club. Make sure it is sufficiently detailed, including your membership information. - Log into your account online:
Go to the Planet Fitness member portal and check if there is an option to cancel your membership directly through your online account (availability may depend on your membership type and location). - Confirm cancellation policy:
Before canceling, contact your home location to make sure you understand any specific cancellation policies they may have. - Understand billing deadlines:
- To stop monthly billing on the 17th, ensure your written notice is received by the 10th.
- To stop annual fee billing, cancellation must be done by the 25th of the month prior. - Be aware of potential fees:
If you cancel before the end of a minimum contract term, a buyout fee of $58 may apply. - Contact member services:
If you have additional questions, reach out to the Member Services department for assistance.
Tips & Tricks for Canceling Planet Fitness
- Cancel in person at the gym you signed up at: Visit your home gym, clearly state "I want to cancel," sign the cancellation document, and confirm the process is complete.
- Send a certified mail cancellation letter: Include your name, phone number, reason for cancelling, and signature. This is the only accepted written method for most states.
- Time your cancellation carefully: Avoid cancelling between the 11th-16th of the month to prevent being charged for the next month; cancel at least 7 days before your billing date.
- Check for outstanding balances: Clear any past-due payments before attempting cancellation to avoid holds or freezes on your account.
- In California, use online cancellation: Due to state law, online cancellation is allowed if you assign a California home gym.
- Use address manipulation: Some users successfully changed their account address to California and assigned a California gym to leverage online cancellation.
- Call ABC Financial: Contact the third-party billing company to locate your account and assist in cancellation.
- Transfer membership to another location: Temporarily transferring to a nearby gym might simplify the cancellation process.
- Escalate with documentation for special cases: For example, family letters for deceased members might be accepted even without a death certificate.
- Persist and document all interactions: Keep records of your cancellation attempts, especially if using mail or phone, to contest wrongful charges later.
Planet Fitness Customer Service Info
If you need assistance, here's how you can get in touch with Planet Fitness's support team.
Cancel Planet Fitness Script
Script
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Dear Planet Fitness Customer Service,
I hope this message finds you well. I am writing to formally request the cancellation of my Planet Fitness membership effective immediately. Due to personal reasons, I am unable to continue my membership at this time. I would appreciate your prompt attention to this matter, and I kindly ask for a confirmation of my cancellation.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Planet Fitness's membership cancellation policy requires members to contact their home club to confirm the specific cancellation process, which may include in-person visits, written notices by mail, or online cancellation depending on membership type and location. To stop monthly billing by the 17th of the month, a written cancellation notice must be received by the 10th, allowing up to 7 business days for processing; annual fee cancellations must be done by the 25th of the month prior to the fee date. Early cancellation of a minimum term membership may incur a $58 buyout fee, and policies can vary by location due to state and local regulations.
To cancel your Planet Fitness membership online, you will need to log into your account using your email and password. If you don't have a password yet, you can create one through the mobile app using your registered email. In case you forgot your password, you can reset it by using the "Forgot password" feature in the app, which sends a reset link to the email associated with your account. If you prefer not to use the online method, you can cancel your membership in person at your home club or by sending written notification to the club. For resetting your password, you can use the Planet Fitness password reset page: https://www.planetfitness.com/account/forgot-password
- Difficulty and inconvenience of cancellation process - requiring members to cancel in person or via certified mail, leading to frustration and delays.
- Inability to cancel during unusual circumstances such as pandemic-related gym closures, causing members to be stuck and accrue fees.
- Pending cancellation status and unexpected late fees or collections after attempting to cancel.
- Lack of flexibility with cancellation location - must cancel at the original sign-up location, problematic for members who move.
- Loss of motivation or failure to achieve fitness goals, leading to cancellation.
- Lack of a supportive community or welcoming atmosphere, causing dissatisfaction.
- Boring or repetitive workouts and lack of diverse fitness options reducing engagement.
- Poor customer service experience, which negatively impacts retention.
- Cost considerations or financial prioritization issues.
- Relocation or change in personal circumstances making gym access difficult or impossible.
- Concerns about hygiene, overcrowding, or equipment maintenance at the gym.
- Intimidation or anxiety about using gym equipment and facilities for some members.
- Inconvenient gym hours or class schedules that don't fit member lifestyles.
- Preference for working out at home or alternative fitness options.
Planet Fitness membership cancellation can be tricky because each club may have different policies, and cancellation often requires contacting your home club in person or via written mail. You need to provide written notice by the 10th of the month to stop monthly billing by the 17th, and to avoid annual fees, cancellation must be done by the 25th of the month before the fee date. Importantly, if your membership has a minimum term and you cancel early, there is a $58 buyout fee, which can be a notable lock-in cost.
Before cancelling a Planet Fitness membership, be aware that if your membership includes a minimum term contract and you cancel early, you will likely have to pay a $58 buyout fee. Cancellation must be done by the 25th of the month prior to the billing of the annual fee to avoid additional charges. Also, consider that you lose access to the gym facilities and all member benefits once cancellation is processed. If you plan to rejoin later, note that you may need to pay a new initiation fee or sign a new contract.
- Full Name as it appears on your Planet Fitness membership
- Address associated with your Planet Fitness account
- Phone number linked to your membership
- Planet Fitness Membership ID Number
- Date of Birth
- Last four digits of your Social Security Number
- Driver's License Number
- Written request stating your intent to cancel, signed by you
- Reason for cancellation (if required), along with any supporting documentation (such as a doctor’s note or employer relocation letter)
- Supporting documentation if requesting a waiver of fees (proof of injury, relocation, etc.)
We've actually written a step by step guide on how to get a refund from Planet Fitness. Check it out!
The Easiest Way to Cancel Planet Fitness
If you’re frustrated trying to cancel your subscription, membership, or bill from Planet Fitness—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Planet Fitness?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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