2 - Click on your profile picture in the top right corner.
3 - Select Account Settings from the dropdown menu.
4 - In the left sidebar, click on Purchases.
5 - Locate the subscription you wish to cancel and click on it.
6 - Select Cancel Subscription and confirm your cancellation when prompted.
How to Cancel Udemy on Apple (iOS app)
1 - Open the Settings app on your iPhone or iPad.
2 - Tap on your name at the top to access your Apple ID.
3 - Select Subscriptions.
4 - Find and tap on your Udemy subscription.
5 - Tap on Cancel Subscription and confirm your choice.
How to Cancel Udemy on Google Play (Android app)
1 - Open the Google Play Store app on your Android device.
2 - Tap the Menu icon (three horizontal lines) in the top left corner.
3 - Select Subscriptions.
4 - Find and select your Udemy subscription.
5 - Tap Cancel Subscription and follow the prompts to confirm.
How to Cancel Udemy on PayPal
1 - Log into your PayPal account at paypal.com.
2 - Click on Settings (gear icon) in the top right corner.
3 - Select Payments and then click on Manage automatic payments.
4 - Locate your Udemy subscription and click on it.
5 - Click Cancel to stop the subscription payments.
Udemy is an online learning platform where you can take courses on a wide range of topics, from coding to cooking. You can buy individual courses or subscribe to Udemy's monthly plan for access to a larger selection of classes. If you see a charge from them, it's likely for a course you've signed up for or a subscription you've started to keep learning new skills.
Cancelling a subscription on Udemy is relatively straightforward, but users must navigate through their account settings to find the cancellation option. There may be some confusion for first-time users, but the process is clear and accessible.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Udemy subscription.
How to Contact Udemy
If you need assistance, here's how you can get in touch with Udemy's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Udemy Refund
Act Quickly: Cancel as soon as you realize you no longer need the subscription; it’s easier to get support before the next billing cycle.
Use the Right Language: Politely express that you are dissatisfied with the service or that you can no longer afford it, which may prompt more understanding from support staff.
Request a Refund: If you're within the 30-day refund period, mention this explicitly to increase your chances of getting your money back.
Contact Support: Use the chat function for quicker responses instead of waiting for email replies.
Be Persistent: If the first representative cannot assist you, don’t hesitate to ask for a supervisor or to escalate the issue.
Take Advantage of Promotions: If Udemy is currently offering discounts or other promotions, mention that you might reconsider if you could keep your subscription at a lower rate.
Document Everything: Keep records of all communications with customer service in case you need to follow up.
Try During Off-Hours: Reach out to support during times when they are less busy, usually early mornings or late evenings, for more personalized attention.
Social Media Escalation: If email and chat don’t work, try tweeting at Udemy or posting on their Facebook page; companies often prioritize public queries.
Stress Loyalty: If you’ve been a long-term customer, highlight this to improve your chances of favorable resolution.
Why Do People Request Refunds from Udemy
Lack of time to complete courses.
Limited course selection in their area of interest.
Not finding courses engaging or useful.
Course quality not meeting expectations.
Financial reasons or budget constraints.
Prefer other learning platforms with better offerings.
Difficulty in navigating the website or app.
No longer need the skills taught.
Changed personal or professional goals that no longer require the subscription.
Technical issues when accessing content.
Udemy Refund Script
Script
Copy
Dear Udemy, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Udemy
0
0 reviews
Have you used Udemy? Share your experience by leaving a review.
Udemy Refund Policy
Udemy offers a 30-day money-back guarantee for course purchases, allowing users to request a refund within this period if they are not satisfied. Subscription services, like Udemy for Business, can be canceled at any time, but users will retain access until the end of the billing cycle.
Get help with your refund
"This app saved me $127 in minutes"
The Easiest Way to Get a Udemy Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Udemy—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
While Udemy typically allows you to cancel your subscription at any time, be cautious of the automated renewal option that can lead to unexpected charges. Additionally, some promotional offers might come with terms that incentivize longer commitments, which could create complications if you try to cancel before the billing cycle ends. Always check the specifics of your subscription and any associated terms to avoid unpleasant surprises.
Lack of time to complete courses.
Limited course selection in their area of interest.
Not finding courses engaging or useful.
Course quality not meeting expectations.
Financial reasons or budget constraints.
Prefer other learning platforms with better offerings.
Difficulty in navigating the website or app.
No longer need the skills taught.
Changed personal or professional goals that no longer require the subscription.
Technical issues when accessing content.
Account email address associated with the subscription
Password for the Udemy account
Subscription type (monthly, yearly, etc.)
Payment method used for the subscription (credit card, PayPal, etc.)
Billing information to verify account (name, address)
Order ID for the subscription
Date of purchase for reference
Reason for cancellation if required
Access to the internet for completing the cancellation process
Before cancelling your Udemy subscription, be aware that you will lose access to all your enrolled courses and any future course updates. Additionally, if you have saved course progress, it will be lost unless you renew your subscription. Consider whether you want to download course materials beforehand, as these will also become unavailable. Finally, check for any promotional bundles or discounts you might miss out on by cancelling now.
Udemy offers a 30-day money-back guarantee for course purchases, allowing users to request a refund within this period if they are not satisfied. Subscription services, like Udemy for Business, can be canceled at any time, but users will retain access until the end of the billing cycle.
Yes, you will need your Udemy password to cancel your subscription. If you have forgotten it, you can easily reset it by following this link: [Reset Password](https://www.udemy.com/password-reset/) to regain access and manage your subscription. Once you have logged in, go to your account settings to proceed with the cancellation. If you need further assistance, feel free to reach out to Udemy support.
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Udemy subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Udemy account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Udemy online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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