Safeway is a grocery store that offers online shopping with delivery and pickup options. They have a subscription service called FreshPass, which for a monthly or yearly fee gives you unlimited free delivery on orders over $30 and a $5 monthly credit for annual subscribers. Customers might see charges from Safeway for these subscriptions or for purchases made through their online or in-store shopping. It's a convenient way to shop for groceries and save on delivery fees if you order regularly.
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Users can easily cancel Safeway subscriptions like FreshPass through their account settings online without needing to contact customer service, making the process straightforward and quick. Multiple sources confirm cancellation can be done in a few simple clicks in the delivery or subscription management section of the user's Safeway account.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Safeway subscription.
How to Cancel Safeway: Step by Step
If you purchased through Safeway FreshPass:
- Sign in to your Safeway account.
- Go to Account Settings.
- Select FreshPass.
- Click on Cancel FreshPass and follow the instructions provided.
If you purchased through Schedule & Save:
- Sign in to your Safeway account.
- Navigate to your Manage Schedule & Save page.
- Click on the All Items tab.
- Locate the item you want to cancel and click on the Cancel link above it.
- Select a Cancellation Reason from the drop-down menu.
- Click the Cancel Item button to confirm.
If you need assistance, here's how you can get in touch with Safeway's support team.
Email
The email is not available.
Tips and Tricks for Getting a Safeway Refund
- Use chat support to cancel the subscription if an order is delayed; insist on getting a reference number for the cancellation.
- If cancellation confirmation email is not received, follow up persistently via multiple chats referencing the cancellation number.
- Call the local store directly for any refund or cancellation issues instead of using centralized customer service numbers.
- Be aware that refunds can be delayed and may require repeated follow-ups through chat or phone.
- Use firm but polite language and mention you want the subscription cancelled immediately due to service dissatisfaction or delayed deliveries.
- Do not rely solely on centralized VIP lines or call centers as some users report issues with account data if handled there.
- Escalate to store supervisors if front-line customer service is unhelpful, especially for refunds.
- Try to cancel just before next billing cycle to avoid being charged for another month.
- Track all communication timestamps and reference IDs to support your case if disputes arise.
- Consider switching stores if persistent problems occur, as some users have found this the simplest resolution.
Why Do People Request Refunds from Safeway
- Poor quality and spoiled items received in deliveries, such as smashed tomatoes, soupy ice cream, and moldy fruit.
- Damaged packaging during delivery, resulting in leaks and messes (e.g., broken detergent bottles).
- Failure to deliver orders correctly or at all, leading to frustration and disputes over charges.
- High or unexpected costs, including delivery fees and automatic charges without clear consent.
- Poor customer service, including difficulty in cancelling subscriptions and lack of proper refunds.
- Subscription auto-renewal issues causing unwanted charges and confusion.
- Service reliability problems, such as orders being delayed, missed, or substituted incorrectly.
- Switches or discontinuation of delivery options without adequate notification.
Safeway Refund Script
Script
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Dear Safeway, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Safeway Refund Policy
Safeway's Freshpass subscription allows for a full refund if you cancel within the first 15 calendar days and have not used the service. After 15 days, the subscription fee is non-refundable. Cancellations can be made at any time, but fees are only refundable within this initial 15-day window.
The Easiest Way to Get a Safeway Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Safeway—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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