AdaptedMind is a K-6 educational program that focuses on Math and Reading with a personalized learning experience using games and interactive lessons. They offer a subscription service that starts with a free trial and then charges $9.95 per month. The subscription allows access for up to 5 children and can be canceled anytime online. So, if you see a charge from AdaptedMind, it's likely for a monthly membership to their learning platform after a free trial period.
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Canceling the AdaptedMind subscription is relatively straightforward through their website by logging in and clicking a cancel option on the account page. Additionally, cancellations can be done via phone, email, or with the help of a service like DoNotPay, making the process easier than average for subscription cancellations.
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How to Cancel AdaptedMind: Step by Step
If you purchased through the Adapted Mind website:
- Go to the Adapted Mind website: https://www.adaptedmind.com/.
- Click on the Account tab in the top right corner.
- Click on the Cancel Subscription button.
- Follow the on-screen instructions to confirm your cancellation.
If you purchased through the Adapted Mind app:
- Open the Adapted Mind app on your device.
- Tap on the Profile icon in the bottom right corner.
- Select the Account tab.
- Tap on the Cancel Subscription button.
- Follow the on-screen instructions to complete the cancellation.
If you purchased through customer support:
- Call Adapted Mind customer support at 1-888-450-6644.
- Follow the instructions provided during the call to cancel your subscription.
- You can also email your cancellation request to support@adaptedmind.com.
- Alternatively, use the live chat feature on the website for assistance.
Tips & Tricks for Canceling AdaptedMind
- Contact customer support directly with detailed account information including last 4 digits of card, charge date and amount, issuing bank, and student username to confirm identity and expedite cancellation.
- Be persistent and escalate by repeatedly requesting cancellation through multiple channels if initial attempts fail, including email, phone calls, and support forms.
- Use clear, firm language such as "Please cancel my subscription immediately" and reference your previous cancellation attempts to prevent further charges.
- Request a confirmation of cancellation and keep records of all communications to prove when cancellation was requested if disputes arise.
- Time your cancellation request before the billing renewal date to avoid being charged for the next period.
- Check spam/junk folders for any confirmation emails or trial period reminders from AdaptedMind.
- If cancellation fails, consider disputing charges with your credit card provider as a last resort when the company is unresponsive.
- Some users report success by rejecting offers of free additional months or scholarships and insisting solely on cancellation and refund.
- Upon cancelling, expect immediate loss of access to the platform, so plan accordingly.
- Keep monitoring your billing statements after cancellation to ensure no unauthorized charges occur.
AdaptedMind Customer Service Info
If you need assistance, here's how you can get in touch with AdaptedMind's support team.
Cancel AdaptedMind Script
Script
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Dear AdaptedMind Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to changes in my personal circumstances, I will no longer be able to use the service as I had anticipated.
I appreciate the resources your platform provides and hope to return in the future when my situation allows.
Thank you for your understanding and assistance in processing this cancellation.
Best regards,
Frequently Asked Questions
AdaptedMind allows you to cancel your membership at any time before the renewal date to avoid charges. If you cancel within the first 30 days of enrollment, you will not be charged. Cancellations must be done through your account settings or in accordance with their cancellation policy on their website.
To cancel your AdaptedMind subscription, you do need to access your account, which would typically require your password. If you have forgotten your password, you can reset it by going to the AdaptedMind login page at https://adaptedmind.com/login and using the password reset option there. There does not appear to be a phone or chat option that allows canceling without logging in first. So, having your password or resetting it is necessary to manage your subscription cancellation.
- Difficulty cancelling subscriptions: Users report inability to cancel despite multiple attempts, receiving error messages, or cancellation not being processed.
- Continued charges after cancellation: Many customers complain of being charged monthly even after they believe their subscription was cancelled.
- Confusing billing and account management: Issues with multiple accounts or free trial accounts converting to paid; confusion over active subjects and charges.
- Automatic conversion from free trial to paid subscription: Subscriptions start with a 30-day free trial that auto-renews into a paid membership, surprising some users.
- Unclear or high monthly costs: Some users find the pricing expensive or were not aware of recurring fees after free trial.
- Poor customer service and lack of communication: Customers report poor support service, lack of cancellation confirmation, and difficulty updating account or billing information.
- Inability to update email or billing info: Users mention problems changing their email address or billing details, which complicates cancellation and refunds.
- No refunds for partial months: Some users are aware that there are no refunds even if they cancel mid-month.
- Removed credit card info not possible: Customers unable to remove stored payment details to prevent future charges.
- Confusion over account status: Accounts placed on "scholarship" or free status can still be charged or hard to fully cancel.
AdaptedMind allows you to cancel your subscription at any time before your renewal date without any early cancellation fees or long-term contracts. You should be aware that if you want to avoid being charged for the next billing cycle, you must cancel before the renewal date, which you can check in your account settings. There is also a 30-day satisfaction guarantee allowing cancellation within the first 30 days without any charges.
Before canceling your AdaptedMind subscription, keep in mind that you can cancel your membership at any time; however, there are no refunds or credits for partially used periods. If you cancel, you will lose access to the educational content and features provided by the program. It's important to cancel before the renewal date to avoid being charged for the next period. Additionally, there is a 30-day satisfaction guarantee where you can cancel within the first 30 days of enrollment without being charged.
- Account login credentials (email and password) to access the Account or Profile page
- Access to the email address registered with AdaptedMind (for email cancellation or confirmation)
- AdaptedMind account information, such as account name or ID (if contacting support via phone/email)
- Phone number (if canceling by phone and to verify your account identity)
- Billing details (in case verification of payment method is required by customer support)
- Access to the AdaptedMind website or app to initiate cancellation
- Cancellation confirmation (save confirmation email or screenshot for your records)
We've actually written a step by step guide on how to get a refund from AdaptedMind. Check it out!
The Easiest Way to Cancel AdaptedMind
If you’re frustrated trying to cancel your subscription, membership, or bill from AdaptedMind—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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