Dollar Shave Club is a company that offers grooming products like razors, shave creams, and skincare items through a subscription service. When you join, you pick your starter products, like a razor handle, and then they send you replacement razor cartridges on a schedule you choose, usually monthly or every couple of months. This subscription makes it easy and affordable to keep your grooming routine going without last-minute store trips, and they deliver everything right to your door. If you see a charge from them, it's likely for your recurring subscription box with your chosen grooming products.
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Cancellation is a straightforward process on the website by navigating to 'My Subscriptions' and selecting cancel, which takes only a few steps and a short amount of time. However, mixed customer reviews indicate occasional account access issues and reliance on email support causing frustration and delays, which adds moderate difficulty to the process.
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How to Cancel Dollar Shave Club: Step by Step
If you purchased through Dollar Shave Club:
- Go to your Account Page.
- Select My Subscriptions.
- Find the subscription you want to cancel.
- Click Cancel Subscription.
- Select a reason for the cancellation (optional).
- Confirm the cancellation.
- To avoid being charged for an unwanted order, make sure to cancel your subscription at least 1 day prior to the order date.
Tips & Tricks for Canceling Dollar Shave Club
- Start the cancellation process early and set aside time, as it may take longer than expected and require hold times on calls.
- Cancel right after receiving shipping confirmation to avoid unwanted charges for subsequent months.
- Persist through multiple confirmation screens or hidden steps before your subscription is fully cancelled.
- Use direct language clearly stating you want to cancel your subscription immediately without delay.
- Try changing the delivery frequency to reduce shipments if you prefer not to cancel outright.
- Consider paying via PayPal to cancel billing agreements through their platform if available.
- Keep communication simple and firm without offering explanations, to avoid upsells or retention pitches.
- If online cancellation fails, call customer service and be prepared for possible long hold times.
- Document and escalate by mentioning previous attempts if the initial cancellation requests aren’t honored.
- Be aware some users stockpile razors before canceling to extend usage after subscription ends.
Dollar Shave Club Customer Service Info
If you need assistance, here's how you can get in touch with Dollar Shave Club's support team.
Cancel Dollar Shave Club Script
Script
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Hello Dollar Shave Club team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Due to some recent changes in my personal circumstances, I am unable to continue with my membership at this time.
I appreciate the services provided thus far and thank you for your assistance in processing my cancellation request.
Best regards,
Frequently Asked Questions
Dollar Shave Club allows you to cancel your subscription at any time for any reason through your account page by selecting "My Subscriptions" and then canceling the desired subscription. If you encounter any issues, their customer service team, called Club Pros, will assist and promptly honor your cancellation request. Additionally, they offer a 30-day Money Back Guarantee where you can request a full refund within 30 days of purchase if you are not satisfied with your product.
To cancel your Dollar Shave Club subscription, you generally need to log into your account, which requires your password. If you can't access your account, you can contact customer support via live chat or phone to cancel without the password, by verifying your identity with your registered email and personal details. If you need to reset your password, you can do so by clicking the "Forgot Password?" link on the login page. The password reset URL is: https://www.dollarshaveclub.com/password-reset
- Recurring subscriptions signed up without clear understanding after ordering one-time offers or starter sets.
- Receiving unsolicited products or additional orders customers did not request.
- Difficulty cancelling subscriptions due to website changes and lack of responsive customer service.
- Billing problems including unexpected charges and orders added without consent.
- Unfulfilled orders with customers being billed but not receiving products.
- Unclear subscription terms and difficulty managing account settings such as address changes or cancellations.
- Frustration with customer service when trying to reach Dollar Shave Club for cancellations and refunds.
You can cancel your Dollar Shave Club subscription at any time for any reason without any contracts, lock-ins, or early-cancellation fees. There are no gimmicks or tricks preventing immediate cancellation, and their support team (Club Pros) will help you cancel right away if you face any difficulties. Just be aware that the cancellation process happens through your account settings or by contacting support.
Before cancelling your Dollar Shave Club subscription, know that you can cancel at any time for any reason. However, you must submit your cancellation at least one full business day before your next shipping date to avoid being charged for that shipment. After cancellation, you will continue to enjoy your subscription benefits until the end of the current subscription term that you have already paid for, but once the term ends, you will lose access to all subscription features and regular shipments from Dollar Shave Club. Also, cancellations may take up to five business days to process if done through certain channels.
- Registered email address and password to log into your account
- Access to your Dollar Shave Club account page
- Navigate to "My Subscriptions" in your account
- Select the specific subscription you intend to cancel
- Click "Cancel Subscription" button or link
- Selection of a reason for cancellation (may be required in cancellation flow)
- Verification of identity (possible: confirming billing info, answering security questions)
- Order or billing information (may be needed if contacting support for manual assistance)
- Confirmation via email (a confirmation email is sent after cancellation)
- If you don't have account access: ability to contact support by email (provide account email, possibly name and recent order info for verification)
We've actually written a step by step guide on how to get a refund from Dollar Shave Club. Check it out!
The Easiest Way to Cancel Dollar Shave Club
If you’re frustrated trying to cancel your subscription, membership, or bill from Dollar Shave Club—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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