Is "Big Fish Games" fraud?

The Guide to Understanding Why You Were Charged By “Big Fish Games” and What To Do About It (bigfishcasino.com)

Bella K.

Published

September 3, 2025

Updated

September 4, 2025

What is "Big Fish Games"?

Big Fish Casino at bigfishcasino.com is an online platform where you can play fun casino-style games right from your computer or mobile device. They offer exciting games like slots, poker, and blackjack, allowing you to enjoy gaming like you're in a real casino. If you see a charge from them, it’s likely for in-game purchases or a subscription that gives you extra features or bonuses to enhance your gaming experience.

Big Fish Games: The name of the company where you made a purchase, known for offering a variety of video games.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from bigfishcasino?

In-app Purchases: Many users report being charged for buying virtual currency or items within the game, which can often lead to unexpected charges if users are not aware of their spending.
Subscriptions: Some players subscribe for premium features or memberships which may renew automatically, resulting in recurring charges.
Free Trial Conversions: Users may sign up for free trials that automatically convert to paid subscriptions if not canceled in time, leading to charges.
Accidental Clicks: Some individuals mention accidentally initiating a purchase due to unclear interfaces, resulting in unintentional charges.
Account Sharing: If multiple people have access to a single account, someone else may make purchases without the account holder’s knowledge.
Failed Cancellations: Users reported difficulties in canceling subscriptions, which resulted in continued charges beyond their intended cancellation date.
Promotional Offers: Signing up for promotional in-game events that involve fees without realizing it can lead to unexpected billing.
Payment Method Issues: Changes or errors with payment methods (like expired credit cards) might lead to multiple charges being attempted by the service.
Customer Support Miscommunication: In some cases, users noted that reaching out to customer support did not resolve their billing issues effectively, leading to continued charges.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the bigfishcasino.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the bigfishcasino.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with bigfishcasino.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

bigfishcasino Customer Service Info

If you need assistance, here's how you can get in touch with bigfishcasino's support team.

Phone

1-866-749-2237

support@bigfishgames.com

Site

https://bigfishgames.zendesk.com/hc/en-us

Get help with your refund

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What other ways do charges from bigfishcasino show up?

BIGFISHCASINO BIG FISH GAME BIG FISH GAMES BIGFISH COM BFC LICENSE 123456 BIGFISHCASINO.COM BIGFISH CASINO APP BFGROUP INC BIGFISH CASINO DEPOSIT BF GAMES BIG FISH ROLLING BIGFISH IAP BFGAMES BIGFISHPW BFC APP PAYMENT

The Easiest Way to Cancel bigfishcasino

If you're frustrated trying to cancel your subscription, membership, or bill from bigfishcasino—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

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Submit a refund request with Chargeback

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