Is "BigFish" fraud?

The Guide to Understanding Why You Were Charged By “BigFish” and What To Do About It (bigfishcasino.com)

Bella K.

Published

September 3, 2025

Updated

September 4, 2025

What is "BigFish"?

Big Fish Casino, found at bigfishcasino.com, is a fun place for online gaming where you can play a variety of casino-style games like slots and poker. They offer a subscription service that allows you to enjoy extra features and perks, which is why you might see a charge from them on your billing statement. It's all about bringing the excitement of a casino right to your phone or computer!

BigFish: The name of the merchant or company where the transaction took place.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from bigfishcasino?

In-App Purchases: Users often buy virtual currency or items within the game, leading to charges on their accounts.
Subscriptions: Some players might accidentally enroll in a subscription service for premium features or perks.
Free Trial Conversions: Players may sign up for free trials that automatically convert to paid subscriptions if not canceled in time.
Double Charges: There are reports of users experiencing accidental double billing during transactions due to app malfunctions or network issues.
Refund Denials: Users seeking refunds for unwanted purchases may still see charges if requests are not processed in time.
Account Sharing: Charges can also arise if accounts are shared with others who make purchases without consent.
Card Mismanagement: Misplaced or forgotten authorization for recurring payments can lead to unexpected charges.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the bigfishcasino.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the bigfishcasino.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with bigfishcasino.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

bigfishcasino Customer Service Info

If you need assistance, here's how you can get in touch with bigfishcasino's support team.

Phone

The phone is not available.

help@bigfishgames.com

Site

https://bigfishgames.com/help/big-fish-casino

Get help with your refund

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What other ways do charges from bigfishcasino show up?

BIGFISHCASINO BFC GAMES BIGFISHGAMES BIGFISH CASINO BFC ONLINE GAMING BFC DIGITAL BIGFISH INTERACTIVE BFCENTERTAINMENT BIGFISH-PURCHASE BF CASINO BFGAMES BIGFISH-TRANSACTION BIGFISH-SOFTWARE

The Easiest Way to Cancel bigfishcasino

If you're frustrated trying to cancel your subscription, membership, or bill from bigfishcasino—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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