Is "Ladders" fraud?

The Guide to Understanding Why You Were Charged By “Ladders” and What To Do About It (ladders.com)

Bella K.

Published

August 28, 2025

Updated

August 29, 2025

What is "Ladders"?

Ladders.com helps job seekers find high-paying careers by offering personalized job matches and career resources. They have subscription plans that give you access to exclusive job listings and resume help, which is why you might see a charge from them on your statement. Overall, they make it easier for you to reach your career goals and connect with top employers.

Ladders: The name of the company or service provider you are making a transaction with.
Transaction: This indicates an action where money is exchanged, usually for a product or service.
Service: This refers to the specific service offered by the company, such as financial advice or tutoring.
Purchase Amount: The total amount of money spent in this transaction, which will be deducted from your account.
Date: The date when the transaction occurred, giving you a record of when the purchase was made.
Location: The place associated with the transaction, which could be the company's physical address or the online platform used for service.
Account Number (if applicable): A reference to the specific account involved in the transaction, usually masked for security reasons.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from ladders?

Pricing on ladders.com typically ranges from $25 to $100 per month, depending on the level of service and features chosen.

Subscriptions: Users pay monthly or annually for access to premium job listings.
Tiered pricing: Different levels of service (Basic, Pro, Elite) dictate pricing variances.
Performance-based models: Some users mention charging based on how many job applications they send out.
Consulting services: Additional fees for personalized career coaching or resume reviews.
Value perception: Users highlight the importance of ROI, charging based on the salary of jobs found.
Exclusive content: Fees for access to specialized career resources and insights.
Enhanced visibility: Extra charges for premium placement of profiles to stand out to recruiters.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the ladders.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the ladders.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with ladders.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

ladders Customer Service Info

If you need assistance, here's how you can get in touch with ladders's support team.

Phone

1-844-528-3360

support@ladders.com

Site

https://www.ladders.com/contact

Get help with your refund

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What other ways do charges from ladders show up?

ladders.com LADDERS LADDERS INC LADDERS SUBSCRIPTION LADDERS SERVICES LADDERS MEMBERSHIP

The Easiest Way to Cancel ladders

If you're frustrated trying to cancel your subscription, membership, or bill from ladders—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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