Is "Loyal Payments" fraud?

The Guide to Understanding Why You Were Charged By “Loyal Payments” and What To Do About It (loyal.app)

Published

August 27, 2025

Updated

August 30, 2025

What is "Loyal Payments"?

Loyal at loyal.app helps you keep track of your subscription services and bills, making it easier to manage your expenses. They provide a simple way to see what's coming out of your account each month, whether it's for streaming services, gym memberships, or other subscriptions. If you see a charge from them, it's probably related to one of your subscriptions or services that you've signed up for through their app. Here's what you might find on your Loyal Payments statement:

Loyal Payments: The name of the company or service that processed the payment.
Transaction Type: Usually indicates the kind of transaction, such as a purchase or service payment.
Payment Method: Refers to how the payment was made, like a credit card or debit card.
Transaction ID: A unique number that helps identify this specific transaction in case you need to reference it.
Date and Time: Indicates when the transaction took place, helping you keep track of your purchases.
Location: The physical address or online platform where the transaction happened.
Masked Account Number: A partially hidden version of your card number for security, ensuring your full card details are not visible.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from loyal?

Pricing of Loyal.app:
Starting at $99/month depending on features and usage

Reasons why people charge from Loyal:

Streamlined Customer Engagement: Efficiently manage communications to enhance customer loyalty.
Automated Marketing Tools: Utilize automation for targeted marketing campaigns.
Data-Driven Insights: Leverage analytics to drive strategic decisions and improve customer retention.
Customizable Loyalty Programs: Create tailored programs that fit specific business needs.
Integrations with Other Tools: Easily integrate with existing platforms for seamless operation.
User-Friendly Interface: Simplifies onboarding for teams, reducing training time and costs.
Community Feedback: Gain insights directly from users to iterate and enhance offerings.
Cost Efficiency: Provides a better return on investment with comprehensive features.
Access to Customer Preferences: Collect data on customer behavior to refine marketing strategies.
Customer Support: Offers dedicated support to resolve issues efficiently.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the loyal.app via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the loyal.app refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with loyal.app, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

loyal Customer Service Info

If you need assistance, here's how you can get in touch with loyal's support team.

Phone

The phone is not available.

support@loyal.app

Site

https://loyal.app/contact

Get help with your refund

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What other ways do charges from loyal show up?

LOYA Loyal App LOYAL Loyal Payment LOYAL.APP Loyalty App LOYALTY Loyal Inc.

The Easiest Way to Cancel loyal

If you're frustrated trying to cancel your subscription, membership, or bill from loyal—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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