Is "PLANT BOX" fraud?

The Guide to Understanding Why You Were Charged By “PLANT BOX” and What To Do About It (plantinthebox.com)

Published

September 2, 2025

Updated

September 3, 2025

What is "PLANT BOX"?

Plant in the Box is a subscription service that delivers fresh plants right to your door! They offer a variety of plants and gardening supplies, making it easy for anyone to get started with indoor gardening. If you're seeing a charge from them, it's likely your monthly subscription for new plants and care tips.

PLANT: Refers to the type of product, in this case, it likely means a living plant or garden item.
BOX: Indicates that the item is packaged in a box, which may suggest it's a gift or a specific collection of plants.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from plantinthebox?

Subscription Fees: Customers might see recurring charges if they have signed up for a subscription plan, such as a monthly or annual service for plant deliveries or care tips.
One-Time Purchases: Charges could result from one-time purchases of plants, soil, pots, or related supplies from the website.
Shipping Costs: Additional shipping fees may appear, especially for international orders or expedited shipping options chosen at checkout.
Service Fees: Some users reported charges related to extra services, like plant consultations or special care instructions.
Trial Periods: If customers signed up for free trials, they might see charges once the trial ends if they forgot to cancel.
Promotions or Discounts: Charges can arise if a promotion did not apply correctly, leading to unexpected amounts billed during checkout.
Multiple Orders: Customers might inadvertently place multiple orders and see numerous charges if not careful during the ordering process.
Currency Conversion Fees: For international customers, currency conversion fees might be included, leading to higher charges than expected.
Account Renewals: Automatic renewals for services like plant care tips or subscriptions could produce unexpected charges if not cancelled before the renewal date.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the plantinthebox.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the plantinthebox.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with plantinthebox.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

plantinthebox Customer Service Info

If you need assistance, here's how you can get in touch with plantinthebox's support team.

Phone

The phone is not available.

support@plantinthebox.com

Site

https://plantinthebox.com/contact

Get help with your refund

"This app saved me $127 in minutes"

What other ways do charges from plantinthebox show up?

PLANTINTHEBOX PLANT IN THE BOX PLANTBOX PLANTINBOX PIB MARKETPLACE PIB GARDENS PLANT BOX ORDER PLANT IN THE BOX PURCHASE PLANT IN THE BOX ONLINE PLANT INTHE BOX

The Easiest Way to Cancel plantinthebox

If you're frustrated trying to cancel your subscription, membership, or bill from plantinthebox—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.

Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.

Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.