Is "PLANT IN BOX" fraud?

The Guide to Understanding Why You Were Charged By “PLANT IN BOX” and What To Do About It (plantinthebox.com)

Published

September 2, 2025

Updated

September 3, 2025

What is "PLANT IN BOX"?

Plant in the Box is a subscription service that delivers beautiful plants right to your door. They offer various plans so you can find the perfect fit for your home, whether you're a beginner or a seasoned plant parent. If you're seeing a charge from them, it's likely for your subscription that helps keep your space green and vibrant!

PLANT: The item or service being purchased, in this case, a plant.
IN: Indicates the condition or status of the item, meaning the plant is included in the following packaging.
BOX: Refers to the packaging type, suggesting that the plant is packaged in a box for transport or sale.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from plantinthebox?

Subscriptions: Customers may sign up for a subscription service that automatically charges them on a recurring basis.
One-time Purchases: Charges may occur for individual plant or product purchases made through the website.
Shipping Fees: Additional charges may apply for shipping and handling costs associated with their orders.
Upgrades: Users might unintentionally select an upgraded subscription plan or add-ons that result in higher charges.
Free Trials: Some users report being charged after a free trial period ends if they did not cancel in time.
Account Management Fees: Fees related to account management or membership tiers could lead to unexpected charges.
Service Charges: Some customers mentioned minor service fees that can appear on their statements after using certain features.
Multiple Accounts: Users with multiple accounts might accidentally incur charges on an account they forgot about.
Promotional Deals: Promotional offers might lead to additional charges if you forget to opt out after the initial sign-up period.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the plantinthebox.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the plantinthebox.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with plantinthebox.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

plantinthebox Customer Service Info

If you need assistance, here's how you can get in touch with plantinthebox's support team.

Phone

The phone is not available.

support@plantinthebox.com

Site

https://plantinthebox.com/pages/contact

Get help with your refund

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What other ways do charges from plantinthebox show up?

PLANTINTHEBOX PLANT IN THE BOX PLANTBOX-SUBSCRIPTION PLANTBOX-ORDER PLANT-ONLINE DEPTHS-OF-GREEN PLANT-GIFT-SHOP PLANT-IN-BLUE PLANT-BOX-DELIVERY PLANT-COMPANY-XYZ

The Easiest Way to Cancel plantinthebox

If you're frustrated trying to cancel your subscription, membership, or bill from plantinthebox—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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