Is "PLANT IN THE BOX" fraud?

The Guide to Understanding Why You Were Charged By “PLANT IN THE BOX” and What To Do About It (plantinthebox.com)

Published

September 2, 2025

Updated

September 3, 2025

What is "PLANT IN THE BOX"?

Plant in the Box is a cool service that delivers fresh plants right to your door, making it easy to green up your space! They offer subscription options where you can get a new plant regularly, so you never run out of greenery. If you see a charge from them, it’s probably for your subscription to keep those beautiful plants coming!

PLANT: This refers to the type of product or service being purchased, which in this case is likely a plant or related gardening item.
IN: Suggests that the plant is included or provided in a certain manner, possibly indicating a packaged deal.
THE: A definite article used to specify the purchase being discussed.
BOX: Indicates that the plant is delivered or sold in a box, which might imply it is packaged for easy transport or planting.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from plantinthebox?

Subscription Fees: Customers may be charged for recurring subscriptions they signed up for, which can include monthly or annual fees for plant deliveries.
One-Time Purchases: Charges could stem from individual plant purchases or related products, such as soil or pots.
Shipping Costs: Additional fees may apply for shipping and handling, especially for larger orders or expedited shipping options.
Taxes and Fees: Depending on the location, taxes may be added to the total cost at checkout.
Account Maintenance Fees: Some users have reported charges related to account management or membership tiers.
Cancellation Policies: If a subscription is canceled past the cutoff date, users might still incur charges for the next billing cycle.
Bonus Products or Add-ons: Some customers unintentionally select add-ons during the purchasing process, leading to unexpected charges.
Promotional Charges: Users might find charges from promotional campaigns that involved temporary membership fees or discounts that converted into full-price subscriptions.
Return Shipping Costs: If a customer returns a product, they may be responsible for covering return shipping expenses, which can appear as a separate charge.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the plantinthebox.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the plantinthebox.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with plantinthebox.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

plantinthebox Customer Service Info

If you need assistance, here's how you can get in touch with plantinthebox's support team.

Phone

The phone is not available.

support@plantinthebox.com

Site

https://plantinthebox.com/support

Get help with your refund

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What other ways do charges from plantinthebox show up?

PLANTINBOX PLANT IN THE BOX PLANT INBOX-ORDER PLANT-BOX-TRANSACTION PLANT-BOX-SUBSCRIPTION PLANTINBOX.COM PLANT-IN-THE-BOX PITB-PURCHASE PITB-ORDER-ID PITB-SERVICE

The Easiest Way to Cancel plantinthebox

If you're frustrated trying to cancel your subscription, membership, or bill from plantinthebox—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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