Is "policy express" fraud?

The Guide to Understanding Why You Were Charged By “policy express” and What To Do About It (policyexpress.com)

Published

October 4, 2025

Updated

October 16, 2025

What is "policy express"?

PolicyExpress is a service that helps you manage your insurance policies easily. They offer subscription options, making it simple for you to keep track of your payments and coverage. If you see a charge from them, it's likely for your insurance policy or services related to it.

Policy: This refers to an insurance policy, which is a contract providing coverage in case of certain events such as accidents or damages.
Express: This likely means that the transaction or service being referred to is handled quickly or in a more efficient manner.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from policyexpress?

Subscription Services: Users may have unknowingly subscribed to a recurring service, leading to regular charges on their accounts.
Policy Purchases: Customers could be charged for purchasing an insurance policy or related financial product through the website.
Trial Period Charges: Many services offer a free trial that converts to a paid subscription if not cancelled within the trial period.
Administrative Fees: Charges might be applied for policy changes, renewals, or administrative tasks associated with policy management.
Automated Payments: If users linked their payment methods, the system could automatically charge for renewals or service fees.
Partner Services: Some charges may arise from third-party services offered through PolicyExpress that users agreed to use.
Account Setup Fees: Initial setup fees for creating an account or consulting services may result in upfront charges.
Transaction Errors: Occasionally, users report double charges or billing errors leading to unexpected fees.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the policyexpress.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the policyexpress.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with policyexpress.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

policyexpress Customer Service Info

If you need assistance, here's how you can get in touch with policyexpress's support team.

Phone

The phone is not available.

support@policyexpress.com

Site

https://www.policyexpress.com/contact/

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What other ways do charges from policyexpress show up?

POLICYEXPRESS POLICYEXPRESS.COM POLICYEXP POLICY EXPRESS POLYEXPRESS POLICY EXP POLICYEXP-ONLINE POL-EXPRESS POLICYEXP-PAYMENT POLICYEXP-INSURANCE POLICYEXPRESS-DDA POLICYEXP-DDA-XXXXXX POLICYEXP-DDA-PIN POLICYEXP-CUSTOMERPAY POLICYEXP-PAY

The Easiest Way to Cancel policyexpress

If you're frustrated trying to cancel your subscription, membership, or bill from policyexpress—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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