Is "TRUEFORM" fraud?

The Guide to Understanding Why You Were Charged By “TRUEFORM” and What To Do About It (trueformrunner.com)

Published

September 4, 2025

Updated

October 2, 2025

What is "TRUEFORM"?

TrueForm Runner offers a unique service that helps you improve your running technique with their special treadmills designed for natural movement. They provide subscriptions that allow users to access training programs and track their progress over time. If you see a charge from them, it likely means you're subscribed to one of their training plans or services.

TRUEFORM: The merchant name or company identifier, indicating who the transaction was made with.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from trueformrunner?

Subscriptions: Customers may be charged for a subscription to TrueForm Runner products or services they signed up for, often without realizing the auto-renewal feature.
Purchases: Charges often occur from single purchases made for equipment, accessories, or apparel from TrueForm Runner's website.
Trial Periods: Users might be charged after the end of a free trial period if they did not cancel in time.
Shipping Fees: Additional shipping and handling fees can lead to unexpected charges during the purchase process.
Membership Services: Some users reported being charged for premium memberships or added services they opted into without fully understanding the terms.
Miscommunication: Confusion over promotional offers, where users might think they qualified for a deal but ended up being charged full price.
Return Fees: Charges related to the return process, such as restocking fees, if the customer's return was not compliant with the return policy.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the trueformrunner.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the trueformrunner.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with trueformrunner.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

trueformrunner Customer Service Info

If you need assistance, here's how you can get in touch with trueformrunner's support team.

Phone

844-441-5877

support@trueformrunner.com

Site

https://trueformrunner.com/pages/contact

Get help with your refund

"This app saved me $127 in minutes"

What other ways do charges from trueformrunner show up?

TRUEFORMRUNNER-DDA-PAYMENT TRUEFORMRUNNER-SUBSCRIPTION TRUEFORMRUNNER-RECURRING TRUEFORMRUNNER-ONLINE-PURCHASE TRUEFORMRUNNER-DIGITAL-GOODS TRUEFORMRUNNER-MEMBER-FEE TRUEFORMRUNNER-ORDER-XXXX TRUEFORMRUNNER-TRANSACTION-XXXX TRUEFORMRUNNER-ECOMMERCE

The Easiest Way to Cancel trueformrunner

If you're frustrated trying to cancel your subscription, membership, or bill from trueformrunner—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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