Is "ChannelPay" fraud?

The Guide to Understanding Why You Were Charged By “ChannelPay” and What To Do About It (channelpayments.com)

Published

August 31, 2025

Updated

September 1, 2025

What is "ChannelPay"?

ChannelPayments is a convenient service that helps businesses manage subscriptions and recurring bills for their customers. If you've seen a charge from them, it's likely related to a service or product you subscribed to. They make it easy for you to keep track of your payments so you always know what you're being charged for.

ChannelPay: The name of the payment method or service being used for the transaction.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from channelpayments?

Pricing: ChannelPayments offers tiered pricing based on transaction volume, typically starting around $0.50 per transaction, with additional fees for high-volume users.

Commission Structure: Users typically charge a percentage of sales for processing payments.
Flat Fees: Some users implement a flat fee per transaction to simplify pricing.
Subscription Models: Channels may charge a monthly subscription fee in addition to per-transaction fees.
Per-Channel Fees: Pricing can vary based on the number of channels utilized, with additional costs for each channel beyond a base level.
Custom Pricing Plans: Many users negotiate custom rates based on expected transaction volumes.
Service Level Agreements (SLAs): Higher pricing may include faster transaction times or additional support services.
Bundle Pricing: Some users charge less by bundling multiple channels together to reduce costs.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the channelpayments.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the channelpayments.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with channelpayments.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

channelpayments Customer Service Info

If you need assistance, here's how you can get in touch with channelpayments's support team.

Phone

The phone is not available.

support@channelpayments.com

Site

https://channelpayments.com/support

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What other ways do charges from channelpayments show up?

ChannelPayments Channel Pay Channel Payments Inc. ChannelPay Channel Payments Co. Channel Payment Solutions CH Payment Channel Payments LLC CHNL Pay

The Easiest Way to Cancel channelpayments

If you're frustrated trying to cancel your subscription, membership, or bill from channelpayments—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

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