Is "ChannelPayments" fraud?

The Guide to Understanding Why You Were Charged By “ChannelPayments” and What To Do About It (channelpayments.com)

Published

August 31, 2025

Updated

October 12, 2025

What is "ChannelPayments"?

ChannelPayments helps businesses handle their billing and subscription services smoothly. If you see a charge from them, it's likely for a subscription or ongoing payment you signed up for. They make it easy for companies to collect payments, so you can enjoy your favorite services without hassle.

Channel: The method used to make the transaction, like online or in-person.
Payments: This refers to the action of paying for goods or services.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from channelpayments?

User feedback on channelpayments.com indicates that the pricing structure typically includes a transaction fee model, where charges are based on the volume and type of transactions processed. Below is a compilation of reasons how people are charged by channelpayments:

Transaction Fees: Users often mention a percentage fee per transaction, which varies depending on the channel utilized.
Monthly Subscription: Some users report a set monthly fee that provides access to certain features or lower rates on transactions.
Volume Discounts: Businesses indicate that higher transaction volumes can lead to negotiated lower rates.
Chargebacks: Users note additional fees for chargebacks that may arise from disputes.
Integration Costs: There are mentions of fees associated with integrating channel payments into existing systems.
Currency Conversion: Users highlight extra charges for transactions involving currency exchanges.
Account Maintenance: Some users state they incur maintenance fees if they do not meet certain usage thresholds.
Service Fees: Additional service fees may be charged for enhanced support or premium features.
Late Payment Penalties: Users have discussed penalties for delayed payments, impacting their overall costs.
Promotional Rates: Users occasionally benefit from promotional rates that lower costs for a limited time.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the channelpayments.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the channelpayments.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with channelpayments.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

channelpayments Customer Service Info

If you need assistance, here's how you can get in touch with channelpayments's support team.

Phone

The phone is not available.

support@channelpayments.com

Site

https://channelpayments.com/contact

Get help with your refund

"This app saved me $127 in minutes"

What other ways do charges from channelpayments show up?

ChannelPayments Channel Pay Channel Payments Inc Channel Pay Service ChannelPayments.com CP Payment CP Service Fee

The Easiest Way to Cancel channelpayments

If you're frustrated trying to cancel your subscription, membership, or bill from channelpayments—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may vary depending on specific circumstances.

Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.

Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.