Is "Deliveroo International" fraud?

The Guide to Understanding Why You Were Charged By “Deliveroo International” and What To Do About It (deliveroo)

Published

August 29, 2025

Updated

October 9, 2025

What is "Deliveroo International"?

Deliveroo is a food delivery service that brings your favorite meals straight to your door from local restaurants. They offer subscriptions, like Deliveroo Plus, which lets you enjoy free delivery on orders over a certain amount, making it easier and cheaper to order food regularly. If you see a charge from them, it might be for a recent order or your subscription service.

Deliveroo: This is the name of the company providing the service, which is an online food delivery platform.
International: This indicates that the transaction could involve services or operations that are outside your home country, meaning Deliveroo is offering services worldwide.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from deliveroo?

Deliveroo Pricing: The cost of using Deliveroo can vary based on the restaurant, delivery location, and time of order. Prices typically include:
1. Delivery Fee: Charges usually range from £1.99 to £4.99 depending on distance.
2. Service Fee: A percentage of the order total, often around 10% to 15%.
3. Restaurant Markup: Some restaurants may charge higher prices on the platform than their physical locations.
4. Surge Pricing: Higher delivery fees during peak times or bad weather.
5. Minimum Order Amount: Some restaurants require a minimum order total for delivery.

Reasons Why People Use Deliveroo:
1. Wide Selection: Access to numerous restaurants and cuisines in one app.
2. Convenience: Easy ordering from home or on-the-go.
3. Time-Saving: Quick delivery, often within 30-45 minutes.
4. Promotions: Frequent discounts and offers to save on orders.
5. Tracking: Real-time GPS tracking of deliveries.
6. Payment Options: Multiple payment methods available, including credit cards and digital wallets.
7. Meal Customization: Ability to customize orders easily through the app.
8. Cashless Transactions: No need for cash, enhancing security and ease.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the deliveroo via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the deliveroo refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with deliveroo, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

deliveroo Customer Service Info

If you need assistance, here's how you can get in touch with deliveroo's support team.

Phone

The phone is not available.

help@deliveroo.com

Site

https://deliveroo.co.uk/help

Get help with your refund

"This app saved me $127 in minutes"

What other ways do charges from deliveroo show up?

Deliveroo Deliveroo Eats Deliveroo.co.uk Deliveroo App Deliveroo Food Order Deliveroo Payment Deliveroo Services Deliveroo UK Deliveroo.com Deliveroo Limited

The Easiest Way to Cancel deliveroo

If you're frustrated trying to cancel your subscription, membership, or bill from deliveroo—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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