Is Deliveroo UK fraud?

• Delivery Fees: Users often mention that they charge delivery fees based on distance from the restaurant.
• Service Charges: Some users note that Deliveroo adds a service charge to the total cost, which can vary.
• Surge Pricing: During peak hours, charges may increase due to surge pricing.
• Restaurant Policy: Certain restaurants may set their own delivery charges, affecting overall pricing.
• Membership Costs: Users pay for a Deliveroo Plus subscription to waive delivery fees on orders over a certain amount.
• Price Markup: Some customers find that menu prices on Deliveroo can be higher than ordering directly from the restaurant.
• Promotion Fees: Promotions or discounts may affect the charge but often come with a catch like a minimum order.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the deliveroo via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the deliveroo refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with deliveroo, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.