Is "Deliveroo Payments" fraud?

The Guide to Understanding Why You Were Charged By “Deliveroo Payments” and What To Do About It (deliveroo)

Published

August 29, 2025

Updated

August 30, 2025

What is "Deliveroo Payments"?

Deliveroo is a food delivery service that lets you order meals from your favorite restaurants right to your door. They also have a subscription option called Deliveroo Plus, where you can pay a monthly fee to get free delivery on eligible orders. If you see a charge from them on your bill, it might be for your meal, delivery fee, or subscription.

Deliveroo: The name of the company providing the service, known for food delivery.
Payments: Indicates that this transaction is related to a payment made for an order or service.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from deliveroo?

Deliveroo Pricing: Deliveroo typically charges a delivery fee that varies based on distance, time of day, and restaurant selection. Additionally, there may be service fees or surge pricing during busy times.

Reasons People Charge for Deliveroo:

Convenience: Users pay for the ease of having food delivered directly to their location.
Variety: Access to a wide range of restaurants and cuisines that may not offer delivery.
Time-saving: Eliminates the need for travel and waiting in lines at restaurants.
Special Offers: Some users point out promotions and discounts that can offset delivery fees.
Quality Assurance: Users appreciate the curated selection of reputable restaurants on the platform.
Tracking: Real-time tracking of the delivery process brings peace of mind.
Payment Flexibility: Various payment options make it convenient for users.
Promotional Codes: Frequent users can exploit referral codes and discounts to lower costs.
Customer Support: Users value the availability of customer support for resolving issues with orders.
Reviews and Ratings: Access to user ratings helps in choosing quality food options.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the deliveroo via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the deliveroo refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with deliveroo, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

deliveroo Customer Service Info

If you need assistance, here's how you can get in touch with deliveroo's support team.

Phone

The phone is not available.

support@deliveroo.com

Site

https://deliveroo.co.uk/help

Get help with your refund

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What other ways do charges from deliveroo show up?

Deliveroo Deliveroo UK Deliveroo Eats Deliveroo Food Deliveroo - Order Deliveroo Transfer Deliveroo Payment Deliveroo Merchant Deliveroo Services

The Easiest Way to Cancel deliveroo

If you're frustrated trying to cancel your subscription, membership, or bill from deliveroo—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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