Is "Doordash" fraud?

The Guide to Understanding Why You Were Charged By “Doordash” and What To Do About It (doordash)

Published

August 31, 2025

Updated

September 1, 2025

What is "Doordash"?

DoorDash is an online food delivery service that connects you with local restaurants, making it easy to order your favorite meals right to your door. They offer a subscription called DashPass, which gives you $0 delivery fees on eligible orders over a certain amount for a monthly fee. If you see a charge from them, it could be for your regular meal orders or for your DashPass subscription. Here's a quick look at what the DoorDash billing statement means:

Doordash: The name of the company providing the service, in this case, a food delivery platform.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from doordash?

DoorDash Pricing: Delivery Fee: $1.99 - $5.99 depending on distance and demand.
Service Fee: 0% - 15% based on the order subtotal.
Special Promotions: Discounts available for subscription plans (DashPass).

Reasons People Charge for DoorDash:

Delivery Fees: Cover costs of delivery logistics.
Service Charges: Help to maintain the platform and customer support.
Surge Pricing: During peak hours, prices can increase to manage demand.
Restaurant Fees: Partner restaurants may increase prices on the platform to cover commission.
Tip Recommendations: Encouraged tipping on top of fees for delivery drivers.
Subscription Models: Monthly fees for reduced or waived delivery fees.
Promotions: Temporary discounts can lead to fluctuations in pricing based on user engagement.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the doordash via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the doordash refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with doordash, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

doordash Customer Service Info

If you need assistance, here's how you can get in touch with doordash's support team.

Phone

1-844-285-0240

support@doordash.com

Site

https://help.doordash.com/

Get help with your refund

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What other ways do charges from doordash show up?

Doordash DoorDash Inc DoorDash Order DoorDash Services DashPass Doordash Subscription DoorDash Delivery Fee Doordash Food Delivery

The Easiest Way to Cancel doordash

If you're frustrated trying to cancel your subscription, membership, or bill from doordash—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

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