Is "HelloChinese Subscription" fraud?

The Guide to Understanding Why You Were Charged By “HelloChinese Subscription” and What To Do About It (hellochinese.cc)

Published

August 26, 2025

Updated

August 29, 2025

What is "HelloChinese Subscription"?

HelloChinese is a fun and interactive app that helps you learn Chinese through lessons, games, and practice sessions. They offer subscription plans that give you access to more features, like personalized lessons and offline content. If you see a charge from them, it’s likely for your subscription that helps make learning Chinese enjoyable and effective.

HelloChinese: The name of the company or service you are subscribing to.
Subscription: This indicates that you have signed up for a recurring payment, usually for access to services or content.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from HelloChinese?

Pricing:
HelloChinese offers free access along with a premium subscription plan for approximately $9.99/month, or $59.99/year.

Reasons for Charges:

Comprehensive Content: Users appreciate the extensive range of lessons covering speaking, reading, and writing.
User-Friendly Interface: The app’s design and usability are often praised, justifying its premium fee.
Interactive Learning: The interactive method of teaching through engaging games and quizzes makes it worthwhile.
Regular Updates: Users mention that continual updates improve learning materials and features.
Pronunciation Practice: The speaking exercises with voice recognition aid significantly in improving pronunciation.
Offline Access: Many users find value in being able to download lessons for offline use.
Customizable Learning Paths: The ability to tailor lessons according to personal goals enhances user satisfaction.
Community Support: Access to a community of learners can justify membership to some users.
Cultural Insights: Lessons provide insights into Chinese culture which adds depth to the language learning experience.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the hellochinese.cc via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the hellochinese.cc refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with hellochinese.cc, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

HelloChinese Customer Service Info

If you need assistance, here's how you can get in touch with HelloChinese's support team.

Phone

The phone is not available.

support@hellochinese.cc

Site

https://support.hellochinese.cc/

Get help with your refund

"This app saved me $127 in minutes"

What other ways do charges from HelloChinese show up?

HelloChinese HelloChinese Subscription HelloChinese Payment HelloChinese CC HelloChinese Language App HelloChinese Services HelloChinese Learning

The Easiest Way to Cancel HelloChinese

If you're frustrated trying to cancel your subscription, membership, or bill from HelloChinese—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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