AliExpress is an online retail service based in China that is owned by the Alibaba Group. Launched in 2010, it is made up of small businesses in China and other locations, such as Singapore, that offer products to international online buyers. It operates in many languages and caters to a diverse group of shoppers from all around the world. However, there may be instances when you may need an AliExpress refund.
AliExpress’ refund policy states that if you are not satisfied with your order and wish to return it, you can do so within 15 days of order completion. However, it is important to note that the item must be in the same condition as it was when received, and it must be in the original packaging along with all accessories and documents. If the item is not as described or is of low quality, you can submit a refund request within 15 days of order completion. If your purchase is not received within the Buyer Protection period, you can request a refund. You also have the right to a full refund if your order does not arrive within the delivery time promised by the seller.
AliExpress doesn't make it easy to get a refund. Many users get lost in support web pages, not sure what to do and where to click. If you find the AliExpress's website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
After getting a profile, you’re just a few simple steps away from securing that refund:
AliExpress refunds typically take about 3-20 business days. The duration largely depends on the banking system and the payment method used during purchase. If you used a credit card to make your purchase, the refund will be processed within 3-5 business days. If you used a debit card, it may take 5-10 business days, and if you used other payment methods, it may take up to 20 business days.
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By getting a Chargeback account on your iOS device, you can get easy and reliable help in a matter of minutes. Check out some other examples of how Chargeback can help you deal with various personal finance issues: