Dfs, a well-known and reputable furniture retailer in the UK, caters to a wide range of individual and commercial customers. It offers a diversified range of stylish and comfortable furniture items, helping people personalise their living spaces. However, there might be instances where customers might want a Dfs refund due to various reasons, which can include product disparity, delivery issues, or change of mind.

Dfs Refund Policy

DFS's refund policy is straightforward. They offer a 14-day 'Cooling off' period where customers can cancel their orders. Whether the order is delivered or not, customers are entitled to a Dfs refund. This 'Cooling off' period starts from the day the order is placed. However, this only applies to ‘Online’ and ‘Telephone’ orders under the distance selling regulations. In-store purchases are excluded from this policy.

If the customer has received their order, it is their responsibility to take care of the items. If an item is used beyond the handling that is necessary to establish the nature, characteristics and functioning of it, DFS may charge the customer an amount equal to the diminished value of the product.

If the customer wants to return the order, they need to contact DFS within the 14 days cooling off period. Once the return request is accepted, the customer will receive a full refund of the price paid for the goods in accordance with DFS's refunds policy.

Customized or bespoke items made to customer specifications are excluded from the 14-day cooling off policy, and a refund may not be possible in these cases. DFS aims to process the refund due to you as soon as possible and, in any case, within 14 days of the day they receive your cancellation.