Securus Technologies is a leading provider of communication and information management solutions to the correctional industry, aiding in crucial aspects like public safety, investigation, and inmate self-service. Their users primarily include law enforcement and correctional facilities. A major part of their services is the inmate telephone system, which unfortunately has often called for a Securus Technologies refund due to various issues faced by users.
Securus Technologies refund policy is not as straight-forward as it could be. The company states that refunds will be provided for unused services. However, it can be cumbersome to navigate through the process for a Securus Technologies refund as it involves reaching out to their customer care, explaining your situation, and waiting for their eventual response. Additionally, their policy maintains that refunds can only be requested within a specific timeframe.
Securus Technologies doesn't make it easy to get a refund. Many users get lost in support web pages, not sure what to do and where to click. If you find the Securus Technologies' website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
After getting a profile, you’re just a few simple steps away from securing that refund:
Securus Technologies doesn't provide a specific timeline for refunds to be processed. It may vary case by case. Usually, it may take anywhere from a few weeks to a couple of months for a Securus Technologies refund to be processed and credited back to you.
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