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Overview
Difficulty
How to Get a B9 Refund: Step by Step
How to Contact B9
Tips and Tricks for Getting a B9 Refund
Why Do People Request Refunds from B9
B9 Refund Script
B9 Refund Policy
The Easiest Way to Get a B9 Refund

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How to Get a B9 Refund

The Ultimate Guide to Getting a B9 Refund (bnine.com)

Angelique. P

Published

June 24, 2025

Updated

July 1, 2025

Overview

B9 is a company that helps people get access to their earned pay before regular payday, up to $750 per pay period, without fees or interest. They offer a special B9 Visa Debit Card that gives you up to 5% cashback on purchases, and also let you send money quickly and without fees to other B9 users. To use their main services, like the paycheck advance, you just need to set up payroll direct deposit. It's designed to be simple and helpful for all kinds of workers, including salaried employees, freelancers, and ride-share drivers.

Difficulty

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The information is taken directly from B9's official website about their main services, including paycheck advances, a cashback debit card, and easy money transfers, explained in simple terms suitable for a general consumer audience.

How to Get a B9 Refund: Step by Step

If you purchased through B9 direct subscription:

Open the B9 app or go to bnine.com and log in to your account.
Navigate to the Support Tab in the app or use the 'Report an issue' feature to initiate contact with customer support.
If you prefer, send an email to support@bnine.com or call (888) 297-5504 during business hours (Mon-Fri 6 AM to 6 PM PST) to request a refund.
In your refund request, mention that the subscription fee was charged despite an unused account or that the renewal occurred without prior notice to improve chances of success.
Be aware that monthly subscription fees are generally non-refundable, but you should still request a refund if you believe there is a valid case.

If you purchased through Apple App Store:

Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions from the menu.
Find the B9 membership subscription and tap it.
Select Report a Problem or go to reportaproblem.apple.com in a browser.
Choose the subscription charge and select Request a Refund.
State that the subscription renewed without notice or that the account was unused to strengthen your refund case.

If you purchased through Google Play Store:

Open the Google Play Store app on your Android device.
Tap your profile icon in the top right corner.
Select Payments & subscriptions.
Tap Subscriptions and find your B9 subscription.
Tap Refund or Report a problem, then follow the instructions.
Explain that the subscription was renewed without warning or the service was not used to increase refund approval chances.

How to Contact B9

Phone

(888) 297-5504

support@bnine.com

Site

https://help.bnine.com/hc/en-us

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Tips and Tricks for Getting a B9 Refund

Act quickly, ideally within 1-2 weeks of the charge to increase chances of refund approval.
Cancel your subscription through the app first before sending any refund requests.
Send a clear, written email cancellation and refund request to support@bnine.com with polite but firm language, expressing dissatisfaction and requesting confirmation.
Include evidence like pay stubs, screenshots of charges to support your claim.
Follow up persistently if you don’t get a response or if your refund is denied initially.
Escalate the issue by asking for supervisor review if initial support staff is unhelpful.
Use clear subject lines such as "URGENT Refund Request" or "Subscription Cancellation" to highlight the importance.
Send emails early in the week during business hours to optimize the chance of a timely response.
Leverage social media and public forums to get the company's attention if direct contact fails.
Escalate to Better Business Bureau or consumer protection agencies if all else fails.
Verify your account status before requesting a refund to avoid delays.
For purchases via app stores, use their refund request processes (Apple's reportaproblem.apple.com or Google Play subscriptions refund options) and explain your reasons clearly.
Understand common denial reasons like subscription fees being non-refundable monthly charges, and address these preemptively in your request.
Consider using chargeback services to detect and cancel unwanted subscriptions and initiate refund requests on your behalf.

Why Do People Request Refunds from B9

Unable to close B9 account and not getting a refund for money taken out of paycheck before deposit, causing financial difficulties.
Unclear notification and authorization process related to cash advance and payroll redirection causing disputes.
Billing issues including multiple fees charged within a short period that customers request refunds for.
High costs for transferring money to another account causing dissatisfaction and refund requests.
Refund denial for membership fees which are subscription-based and automatically deducted monthly as non-refundable.
Disputes over transactions and requests for refunds when transactions post to accounts.
Customer dissatisfaction with service features like card revocation or premium fees without promised benefits causing refund demands.

B9 Refund Script

Script

Copy

Hello B9 Support,

I hope this message finds you well. I am writing to request a refund for a recent charge that I did not intend to incur. It appears that I was billed for a service that I was not satisfied with, and upon reviewing my account, I believe this charge was made in error.

I kindly ask for your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter, and I look forward to your prompt response.

Best regards,

B9 Refund Policy

B9 maintains a non-refundable policy for its membership fees, which are automatically deducted from member accounts each month. Cancellation of the account does not entitle members to refunds on the monthly fees, which are used for the management and maintenance of the service.

The Easiest Way to Get a B9 Refund

If you’re frustrated trying to get a refund from B9—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.