Overview
BARK is a company that delivers joy to dogs and their humans through monthly subscription boxes filled with toys and treats tailored to different types of dogs. Their main offerings include BarkBox, which is a monthly box with a mix of toys and treats suited for any dog's playstyle, and Super Chewer, which provides tougher toys and chews for dogs that love to chew and need a more durable option. They also offer dental care products and healthy food and supplements made by nutritionists, all delivered right to your door. Besides products, BARK supports dog-friendly initiatives and offers resources and education to help dog owners take great care of their pets. It's like a one-stop shop for fun and healthy dog care delivered conveniently to you.
Difficulty
12345678910
Easy Medium Very Hard
The information is directly taken from the company's official about page and product descriptions, providing clear details about their main services and offerings aimed at dog owners.
How to Get a BARK Refund: Step by Step
If you purchased through Bark.co directly (Credit Card or Website):
- Check if your purchase was accidental and ensure no credits have been used.
- Email team@bark.com or call +1 424-227-5323 (US) or +44 20 3697 0237 (GB) to contact Bark's Customer Success Team.
- Explain your situation using the key point: "I made an accidental purchase and have not used any of the credits."
- Request authorization for a refund.
- If you have an Elite Pro subscription and cancel within 7 days of payment, or for yearly subscriptions within 1 month, mention this to increase chances of a full refund.
If you purchased through Apple (App Store):
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Click "I'd like to," then select "Request a refund."
- Choose the reason for the refund and select the Bark subscription purchase.
- Submit the request.
- Check back after 24 to 48 hours for refund status updates.
- If you want, you can also cancel your subscription by opening the Settings app on your iPhone/iPad, tapping your Apple ID, then "Subscriptions," selecting Bark, and choosing "Cancel Subscription."
- Use refund request angles like: "The subscription renewed without notice" or "The account was unused."
If you purchased through Google Play:
- Visit play.google.com and sign in with your Google account.
- Click your profile picture at the top right.
- Go to Payments & subscriptions > Budget & order history.
- Find the relevant Bark subscription order and click Report a problem.
- Select a reason that fits your refund situation.
- Complete the refund request form, clearly stating you'd like a refund.
- Submit the form and wait 1 to 4 days for a decision.
- If the charge doesn't appear, verify you’re signed in with the correct Google account.
- If more than 48 hours have passed since purchase or you encounter app delivery issues, contact Bark's developer through the provided support channels.
If you purchased through Roku:
- Note that Roku generally does not offer refunds for subscriptions managed directly by Roku, as all purchases are pre-paid, final, and non-refundable.
- If you want to try, contact Roku support directly via their official support channels for billing concerns.
- Explain your situation clearly, emphasizing if the subscription was unused or there was an unauthorized charge.
- Understand that chances of refund approval through Roku are low unless specifically stated otherwise in the content's terms.
Email
The email is not available.
Tips and Tricks for Getting a BARK Refund
- Contact Bark within 7 days of purchase to maximize refund chances, as their refund window is very narrow.
- Document every interaction with customer service, including dates and names of agents, to build a record of your attempts.
- Be polite but firm when explaining why you want a refund; avoid aggressive tones as it may backfire.
- Clearly explain issues
- Request either credit return or monetary refund
- If initial customer service agents refuse, escalate to supervisors or managers to increase your chances.
- Use multiple communication channels: email, phone calls, and help center forms to ensure your request is seen.
- Follow up persistently and keep records of all your communications to show seriousness.
- Respond quickly to leads (within 20 minutes) to avoid invalidating your refund request.
- Mention complaints filed on social media or BBB if direct refund requests fail, as this may prompt better responses.
- State you tried to optimize lead preferences/settings but still received poor quality leads.
- Consider chargebacks through your credit card company as some users report success this way when Bark does not cooperate.
- Sample refund request language: "Dear Bark Support Team, I am requesting a refund due to an unexpected charge. Please review my account and process this promptly. Thank you."
Why Do People Request Refunds from BARK
- Invalid phone number or email address: Customer's contact details are invalid or disconnected, and this can be confirmed.
- Customer wasn’t looking for the service requested: Requests that are erroneous or disingenuous, such as requester being under 18, looking for free services, or made without permission.
- Lead contained incorrect information: The request contains inaccurate or inadequate information, such as wrong service category or misleading location details.
- Customer misused the platform: Phishing attempts, created by bots, competitors testing the platform, or customers seeking employment without clarity.
- Purchasing error: Mistakenly purchased leads can be refunded if account is in good standing and it's an isolated incident.
BARK Refund Script
Script
Copy
Dear BARK Support Team,
I hope this message finds you well. I am writing to address a billing issue that I encountered recently. It appears that my account was charged unexpectedly, and I believe this may have been an accidental charge or a billing error.
I would appreciate your assistance in resolving this matter and kindly request a refund for the charge. Your prompt attention to this issue would greatly help in maintaining my positive experience with BARK.
Thank you for your understanding and support.
Best regards,
BARK Refund Policy
Bark.co has a 100% Happiness Guarantee for its food products, ensuring that if there are any issues, their team will work to resolve them. While they do not accept returns due to the edible nature of the products, customers are encouraged to donate unopened or unused items and reach out to their support team for assistance.
The Easiest Way to Get a BARK Refund
If you’re frustrated trying to get a refund from BARK—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
