Overview
BioRender is a website that offers easy-to-use software for making professional science illustrations fast. It's like having a big library of ready-made science icons and templates that you can drag and drop to create figures in minutes. It's great for scientists or anyone working with life sciences who needs to make clear and attractive visuals for presentations, research papers, posters, or grant applications. You don't need to download anything, and if you need special icons, they can make those for you too!
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The information was taken directly from the BioRender homepage which clearly lists the main services and features they offer, described in simple terms.
How to Get a BioRender Refund: Step by Step
If you purchased through BioRender.com:
- Open the BioRender app or website and locate the "Help" button at the bottom-right corner.
- Click the "Help" button and type "refund" to start a live chat conversation with BioRender support regarding your refund request.
- Alternatively, send an email to support@biorender.com with the email address associated with your BioRender account. If the subscription is managed by your organization, use the organization's email address for quicker verification.
- Clearly explain that you are requesting a refund for the most recent charge due to billing error or service issues. Mention specific facts like "the subscription renewed without notice" or "there was a confirmed service issue" to increase chances of success.
- Note that submitting a refund request does not cancel your subscription. To avoid future charges, go to your account settings and cancel the subscription.
- Wait for a response from BioRender support within 5–7 business days regarding the approval of your refund request.
Tips and Tricks for Getting a BioRender Refund
- Contact BioRender support directly and promptly via email or chat, using polite and clear language.
- Explain your situation honestly and specifically, emphasizing any accidental or mistaken subscription renewals.
- Act quickly after noticing the charge; the sooner you reach out, the better the chances for a refund.
- Be persistent but respectful if initially denied; sometimes follow-up messages result in approval.
- Mention any financial constraints or institutional reimbursement challenges to gain sympathy.
- If applicable, escalate politely by requesting the issue be reviewed by a supervisor or senior support staff.
- Consider asking your PI, department chair, or institution’s library for assistance or reimbursement options if you cannot get a personal refund.
- Timing refunds just after the free trial period but within a few days has worked for some users.
- Include all relevant account details to speed up support processing.
- Keep records of all correspondence to reference in follow-ups.
Why Do People Request Refunds from BioRender
- Billing errors resulting in incorrect charges
- Confirmed service issues impacting the user experience
- Forgetting to cancel the subscription before renewal (although this usually does not qualify for a refund)
- Missed cancellations of free trials or subscriptions (refunds not typically issued for this reason)
- Overlapping personal and group subscriptions for team or Institutional/Enterprise licenses, where a pro-rated refund may be provided
BioRender Refund Script
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Dear BioRender Support,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an accidental charge on my account that I did not intend to authorize. As a loyal user, I was disappointed to see this unexpected charge and would greatly appreciate your assistance in resolving this matter.
Could you please initiate a refund for the charge? Thank you for your prompt attention to this issue, and I look forward to resolving this matter quickly.
Best regards,
[Your Name]
BioRender Refund Policy
BioRender's refund policy states that subscriptions are prepaid and generally non-refundable, including for any unused time or missed cancellations. Refunds are only considered for billing errors or confirmed service issues and must be requested within 30 days of identifying the issue. Missed cancellations do not qualify for refunds, and users need to manage cancellations through their account settings.
The Easiest Way to Get a BioRender Refund
If you’re frustrated trying to get a refund from BioRender—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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