Overview
Bitsgap is a friendly and easy-to-use platform that helps people trade cryptocurrencies smarter and faster. It offers several automatic trading bots that can trade for you, a manual trading terminal with smart tools to help you place orders and analyze the market, and a portfolio tracker to keep an eye on your investments. It connects securely to more than 15 popular crypto exchanges, letting you trade both spot and futures markets from one place. It even has an AI assistant that suggests the best bots for you based on how much you want to invest and your risk comfort. You can try it out in demo mode or enjoy a free trial of the pro plan without needing a credit card. All this is done securely, with no access to your actual funds and strong protections in place, making it a safe and convenient way to manage and grow your crypto trades.
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The information was directly taken from the official Bitsgap website, which clearly describes their main services and features in consumer-friendly language.
How to Get a Bitsgap Refund: Step by Step
If you purchased through Bitsgap directly (including credit card and cryptocurrency payments):
- Gather your payment details including the date and method of your last subscription payment.
- Ensure your refund request is within 14 days of the most recent payment if you purchased a monthly auto-renewal subscription.
- Use the Bitsgap Online Chat support on bitsgap.com or email support@bitsgap.com to make your refund request.
- In your refund request, mention the subscription renewed without your notice or that you have not used the service (excluding demo trading) since the last payment to strengthen your case.
- If you purchased a 12-month plan and want a partial refund, request it within 180 days of payment, specifying the unused months.
- Cryptocurrency payments are non-refundable, so do not request refunds for those transactions.
- Wait for a response from support and follow any additional instructions they provide to complete the refund process.
If you purchased through Apple AppStore:
- Open the Settings app on your iOS device.
- Tap your Apple ID at the top, then select "Subscriptions."
- Find your Bitsgap subscription and tap it to view details.
- Tap "Report a Problem" or "Purchase History." This will redirect you to Apple's support website.
- Sign in with your Apple ID and find the Bitsgap subscription charge.
- Click "Report a Problem," select "Request a Refund," and choose a reason.
- When messaging Apple, emphasize that the subscription renewed without notice or that the account was unused since renewal.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap the profile icon and select "Payments & subscriptions."
- Tap "Subscriptions" and select your Bitsgap subscription.
- Tap "Report a Problem" or "Refund." This will open the Google Play refund request form.
- Fill out the form with your details and reasons.
- In your refund request, mention the subscription renewed without your knowledge or that you did not use the service after renewal.
Phone
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Email
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Tips and Tricks for Getting a Bitsgap Refund
- Be polite but firm: Use respectful, clear language when requesting refunds to keep the communication professional and constructive.
- Document everything: Keep screenshots of payments, cancellations, correspondence, and any unauthorized charges to support your claim.
- Act quickly: Initiate refund requests promptly, ideally within the first 14 days before auto-renewal occurs, as timing is crucial to increase chances of success.
- Escalate patiently: If initial customer support denies your request, politely ask to escalate to higher management or the billing department for reconsideration.
- Mention unused service: Emphasize that you did not use the service during the period after cancellation or auto-renewal to justify refund eligibility.
- Leverage PayPal or credit card disputes: Use payment platform dispute resolution as a last resort if the company refuses to cooperate with refunds.
- Watch for auto-renewal traps: Disable auto-renewal well before the renewal date and confirm cancellation to avoid unwanted charges.
- Highlight unfair charges: Politely point out unauthorized or unexpected charges and your attempts to get them resolved.
- Be persistent but courteous: Follow up regularly without hostility, as repeated and calm requests have been reported to work.
- Request refund in writing: Always ask for refunds in an email or written form to have formal evidence of the request and response.
Why Do People Request Refunds from Bitsgap
- Misleading backtesting results that do not accurately reflect the real performance of trading bots, leading to unexpected losses or additional costs.
- Refunds refused after using Real mode bots, as the terms of service exclude refunds once real trading services are utilized.
- Refunds denied for cancellations due to policy time limits, especially when users request prorated refunds long after purchase.
- Poor customer service, including difficulties in reaching human support or getting satisfactory responses to refund requests.
Bitsgap Refund Script
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Dear Bitsgap Support,
I hope this message finds you well. I am writing to bring to your attention a billing issue I encountered recently. It appears that I was charged for a service that I did not intend to purchase. I believe this was an accidental charge as I have not utilized the service.
Given my dissatisfaction with this unexpected charge, I kindly request a full refund. I appreciate your prompt attention to this matter and look forward to your understanding support.
Thank you very much.
Best regards,
Bitsgap Refund Policy
Bitsgap offers a refund policy where full refunds can be requested within 14 days of the latest monthly payment, provided no services beyond demo trading have been used. For longer subscription plans, partial refunds are available for unused months within 180 days of payment. However, payments made through mobile app stores require contacting the respective store for refunds.
The Easiest Way to Get a Bitsgap Refund
If you’re frustrated trying to get a refund from Bitsgap—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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