Overview
BJ's Same Day Delivery is an online service where you can shop for groceries and other household items on BJs.com or the BJ's app and have them delivered right to your home, sometimes within just 2 hours. They offer a flat delivery fee of $14.99 with no hidden costs. The service is available if you live within about 15-20 miles of a BJ's Club. You can use digital coupons when ordering to save money. BJ's members get two free standard deliveries a year on orders over $50. You can get same-day delivery for foods like produce, dairy, snacks, and more, as well as some heavy items like mattresses and TVs. It's a convenient way to get your shopping done without leaving home.
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Information was directly gathered from BJ's official website describing the services in easy-to-understand terms highlighting the main points relevant to a consumer looking to use same-day delivery.
How to Get a Bj’s Same Day Refund: Step by Step
If you purchased through BJ's Wholesale Club directly at bj’ssameday.com:
- Visit any BJ's Wholesale Club location in person and go to the member services desk to request a refund for your membership fees for the current membership period.
- If you cannot visit in person, send an email to CustomerCare@bjs.com with your membership details, stating you wish to cancel your membership and request a refund for the current membership period.
- You can also call BJ's Member Care at 800-BJS-CLUB to request cancellation and a refund over the phone.
- Alternatively, mail a written refund request and cancellation notice to:
- BJ's Wholesale Club, Inc.
Attn: Membership
P.O. Box 9157
Marlborough, MA 01752
- Note: Only the primary member can request a cancellation and refund. Refunds apply only to the current membership period and only one refund is provided per membership. Cancellation is required to request a refund.
Tips and Tricks for Getting a Bj’s Same Day Refund
- Request refunds in person whenever possible for immediate resolution, even if it means a drive to the store.
- Use clear, firm but polite language explaining the issue and request, emphasizing your dissatisfaction yet remaining courteous.
- Escalate to supervisors if frontline staff are unhelpful; ask them to involve a manager or someone with refund authority.
- Follow up persistently through phone or email if the refund is delayed, noting dates and conversations to keep pressure.
- Provide accurate payment details and membership number promptly when asked to avoid refund processing delays.
- Check with your bank or credit card provider about the refund if BJ's communication is slow, and consider disputing the charge if the refund is excessively delayed.
- Be aware that refunds can take 7 to 10 business days or longer to appear after confirmation; patience combined with persistence is key.
- Mention company internal reference numbers or transaction details given during calls to show you are tracking the process carefully.
- Timing your requests and follow-ups during weekdays early in the day may get quicker attention from support teams.
- Citing store policies verbally can help but focus more on your experience and desired resolution rather than quoting official policy texts.
Why Do People Request Refunds from Bj’s Same Day
- Item cancellations - Items in the order get canceled even if they are shown as in stock.
- Missing items - Items expected in the delivery are missing from the order.
- Damaged items - Items arrive damaged and unsuitable for use.
- Late or failed delivery - Orders that do not arrive on the promised same day.
- Order errors - Wrong items shipped or order fulfillment mistakes.
- Customer dissatisfaction - General dissatisfaction with product quality or service.
Bj’s Same Day Refund Script
Script
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Dear BJ's Same Day Customer Care,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent order, which resulted in an unexpected charge. I believe this may have been an accidental charge, and I would greatly appreciate your assistance in resolving it.
Could you please initiate a refund for the erroneous charge at your earliest convenience? If you require any information from my side to facilitate this process, please let me know.
Thank you for your prompt attention to this matter.
Best regards,
Bj’s Same Day Refund Policy
Bj's Same Day allows returns of items from Same-Day Delivery orders at any BJ's club location. You can also initiate a return online through your order history, but the return must be completed within 30 days to avoid cancellation.
The Easiest Way to Get a Bj’s Same Day Refund
If you’re frustrated trying to get a refund from Bj’s Same Day—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.