Overview
Book of the Month is a monthly subscription service that brings you a handpicked list of the best new fiction books. Each month, you get to pick which book you want from the selection, and they send it to you. You can choose to pick your book right away or later. They also offer the option to add extra books without committing to a monthly selection. They have annual memberships, a 2-credit plan, audiobooks for purchase, and lots of fun perks like a reading challenge, birthday treats, and a special app to keep you updated. It's a great way to discover new books and enjoy reading regularly.
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The information is directly from the official Book of the Month help center, clearly describing their services in simple language suited for consumers.
How to Get a Book of the Month Refund: Step by Step
If you purchased through Book of the Month directly (credit card or PayPal):
- Log in to your account at bookofthemonth.com.
- Navigate to your Account Settings or Billing section.
- Check your recent charges and note the transaction you want refunded.
- Email member.services@bookofthemonth.com with the following:
- Mention the specific charge you want refunded.
- Emphasize if the subscription renewed without notice or if your account was unused during the billing period.
- Request a refund explicitly for that charge.
- Wait for the customer service team's email confirmation regarding your refund request.
- If no response is received within a few days, send a polite follow-up email quoting your initial request.
If you purchased through Apple (iTunes/Subcriptions):
- Open the Settings app on your iPhone/iPad.
- Tap your Apple ID banner at the top (your name).
- Select Subscriptions.
- Find the Book of the Month subscription and tap it.
- Tap Report a Problem or go to reportaproblem.apple.com on a browser.
- Choose the charge related to Book of the Month and select Request a Refund.
- Message tactic: Emphasize the subscription renewed without your consent or that you were charged after canceling.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap your profile icon in the top right corner.
- Select Payments & subscriptions > Subscriptions.
- Find Book of the Month subscription and tap on it.
- Tap Refund or Report a problem.
- Follow the prompts to submit your refund request.
- Message tactic: Mention you did not use the subscription during the billed period or were billed after canceling.
Email
The email is not available.
Tips and Tricks for Getting a Book of the Month Refund
- Contact customer service promptly after realizing you want a refund, before the next billing cycle.
- Polite but firm language works best when requesting a refund. Clearly state your reason for dissatisfaction without being rude.
- Mention dissatisfaction with selection or quality of books received to justify the refund request.
- Ask to pause or cancel subscription as an alternative if direct refunds are not offered.
- Escalate politely by asking to speak with a supervisor or manager if the first customer service agent denies the refund.
- Document your communication with dates and names to support your case if escalation is needed.
- Use social media or public forums to share your complaint, which occasionally prompts faster responsiveness from the company.
- Time requests near billing dates to avoid being charged for the next month while your refund is pending.
- Be aware that direct refunds are rare, so focusing on subscription management (pausing or canceling) might be more successful.
- Try requesting credits instead of cash refunds as some users have had success using credits towards future book choices.
- Appeal repeatedly but respectfully if initially refused, as persistence has helped some users get results.
Why Do People Request Refunds from Book of the Month
- Books damaged or defective
- No refunds for credits even if users don’t like titles
- Loss of credits on account cancellation without refund
- Automatic purchase of credits without clear opt-out causes complaints
- Forgetting to log in results in accumulated credits that can’t be refunded
- Strong Young Adult (YA) focus may not appeal to all users
- Accusations of poor business practices including fraudulent credit card charges
- Automatic monthly charges without clear, explicit consent
- Vague notifications about subscription changes, no clear refusal option
- No email confirmations about monthly charges
- Refunds difficult to obtain, often requiring complaints or threat of chargebacks
- Company policy changes without proper notifications causing user dissatisfaction
Book of the Month Refund Script
Script
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Hello,
I hope this message finds you well. I am reaching out regarding a recent billing issue I experienced with my Book of the Month subscription. I noticed an accidental charge on my account that I believe needs to be addressed.
I would greatly appreciate it if you could assist me in processing a refund for this charge. Thank you for your attention to this matter, and I look forward to your prompt response.
Best regards,
Book of the Month Refund Policy
Book of the Month's refund policy states that if you're unsatisfied with your membership, you can cancel anytime, but you may only receive refunds under certain conditions. For monthly memberships, you can request a refund for fees charged within the last 90 days if you have shipped zero or one box; for annual memberships, this applies within 30 days. However, once you've shipped two or more boxes, they do not issue refunds.
The Easiest Way to Get a Book of the Month Refund
If you’re frustrated trying to get a refund from Book of the Month—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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