Overview
BrickHouse Security is a company that helps people and businesses keep track of things and stay safe using GPS tracking devices and dash cams. They offer GPS trackers for all kinds of needs like personal tracking, vehicle tracking, asset tracking, and fleet tracking. They also provide dash cams that can record the road and inside the vehicle. They serve many industries, including transportation, law enforcement, agriculture, and more. Customers get help picking the right GPS device, 24/7 support, and benefits like no contracts, a 2-day replacement guarantee, and a lifetime warranty. It's a company that makes it easy and reliable to know where your stuff is and protect what matters to you.
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The information was taken directly from the official BrickHouse Security website, summarizing the main services and guarantees, and presented in simple, consumer-friendly language.
How to Get a BrickHouse Security Refund: Step by Step
If you purchased through BrickHouse Security directly:
- Call BrickHouse Security customer service at 800-654-7966 between Monday to Friday, 9 am to 9 pm EST.
- Explain you want to request a refund for the recurring subscription service you were charged for.
- Mention if the subscription renewed without prior notice or if you have not used the service during the billing period to strengthen your refund request.
- If your original payment method is closed or no longer valid, inform the agent immediately so they can issue a refund check mailed to your billing address. Be aware refunds cannot be issued to a different credit card.
- Follow the customer service instructions to complete your refund request and provide any requested account or billing information.
Tips and Tricks for Getting a BrickHouse Security Refund
- Act quickly and request the refund within the 30-day money-back guarantee period.
- Return the product promptly after cancellation, as refunds are only processed after the item is received back.
- Be polite yet firm in your communication, emphasizing that you expect the refund based on the guarantee.
- Document all communication with customer service, including dates and names of representatives.
- Escalate your issue by requesting to speak with a supervisor or the dedicated Premier team if initial contacts do not resolve the issue.
- Use multiple contact methods such as email and phone to increase chances of reaching responsive representatives.
- Highlight billing errors or unauthorized charges clearly if applicable, as some users reported success citing these.
- Be persistent and follow up regularly until the refund is processed.
- Avoid acknowledging any usage or service beyond the initial period to maintain eligibility for a refund.
- Plan for a 2-5 business day wait after the company confirms the return for the refund to reflect in your account.
Why Do People Request Refunds from BrickHouse Security
- Product not working correctly or malfunctioning devices.
- Difficulty connecting the GPS tracker or technical issues with app connectivity.
- Inaccurate tracking data or GPS performance problems.
- Unauthorized or unexpected charges, particularly monthly subscription fees for unused services.
- Customer dissatisfaction with service, including poor customer support and rude service experiences.
- Receiving wrong product or not receiving the ordered GPS tracker as promised.
- Change of mind within the 30-day money-back guarantee period.
- Billing confusion, including activation of service and billing timing issues.
BrickHouse Security Refund Script
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Hello, I hope this message finds you well. I am reaching out regarding a recent billing issue I encountered with my account. I noticed an accidental charge that I did not authorize and would like to request a refund for this amount. I appreciate your assistance in resolving this matter and look forward to your prompt response. Thank you!
BrickHouse Security Refund Policy
BrickHouse Security offers a 30-Day Money Back Guarantee that allows customers to return items for a refund or exchange with no questions asked. Returns must be initiated within 30 days of purchase, and the process involves calling their Returns Hotline to receive instructions for the return.
The Easiest Way to Get a BrickHouse Security Refund
If you’re frustrated trying to get a refund from BrickHouse Security—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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