Overview
Bridgewater Candle Company offers home fragrance products like scented candles, reed diffusers, wax melts, and room sprays, along with body care items such as bath bombs and hand creams. They also provide home care products like dish soap and laundry detergent. One special thing they do is their mission "Light A Candle Feed A Child," where buying their products helps provide meals to orphaned kids. Their products are made in the USA, and they have options like subscriptions and gift cards. They also make it easy to find their stores and connect with other customers.
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The description is a straightforward summary of the main services and products offered by Bridgewater Candle Company, directly based on the official website's information. It is tailored to be simple and clear for a consumer audience, as requested.
How to Get a Bridgewater Candle Refund: Step by Step
If you purchased through Bridgewater Candles website (bridgewatercandles.com):
- Log in to your Bridgewater Candles account on bridgewatercandles.com.
- Navigate to the subscription or membership section to review your current subscription details.
- If you want a refund for a recent subscription charge, first cancel the subscription through your account to prevent future charges.
- If the order has already processed and charged, note that shipments cannot be stopped, but you may refuse the delivery upon arrival.
- If you receive the shipment, and want a refund, return the item unopened and unused at your expense. Refunds require the item to be in the original condition: packaging unopened and product unused.
- Contact Bridgewater Candles customer service during business hours (Monday-Thursday 8am-6pm EST, Friday 8am-5pm EST) by calling 1-877-843-2743 or emailing info@bridgewatercandles.com to request your refund after cancellation or return.
- Use messaging emphasizing that the subscription renewed without your consent or that you refused the shipment as the reason for requesting a refund.
Tips and Tricks for Getting a Bridgewater Candle Refund
- Be polite and clear in your initial communication, emphasizing that you want to resolve the issue amicably.
- Document everything with photos, order numbers, dates, and descriptions of the problem.
- Contact customer service early during their stated business hours for quicker responses.
- Use email as primary communication for written records but follow up with phone calls if needed.
- For damaged or faulty products, always send a clear photo as proof immediately.
- Refer to their vague goodwill policy politely, highlighting your disappointment without accusing; this may encourage them to offer refunds or replacements.
- Mention if you have posted or plan to post about the issue on social media or forums, which can sometimes motivate faster resolution.
- Be persistent but patient with follow-ups every few days if you don’t get a response.
- Escalate politely by asking to speak with a manager or supervisor if initial representatives do not help.
- Time your request within their 30-day return window to avoid being rejected on grounds of late returns.
- When returning items, use a trackable shipping method to ensure proof of return shipment, as customers bear the cost.
- Avoid aggressive or threatening language as it may delay or prevent resolution; keep communications professional and fact-focused.
Why Do People Request Refunds from Bridgewater Candle
- Changed Your Mind: Customers may want a refund if they decide they no longer want the product, provided the packaging is unopened and the candle unlit.
- Damaged Product: Refunds are requested when orders arrive with damaged or leaking candles.
- Quality Issues: Customers may seek refunds due to problems with product quality.
- Received Wrong Item: Refunds are requested when the items received do not match the original order.
Bridgewater Candle Refund Script
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Hello,\n\nI recently noticed a billing issue regarding my latest order from Bridgewater Candle. I believe I was accidentally charged for an item that I did not intend to purchase. Given my dissatisfaction with this billing error, I would like to request a refund for the incorrect charge.\n\nThank you for your attention to this matter. I look forward to your prompt response.\n\nBest regards,
Bridgewater Candle Refund Policy
Bridgewater Candles has a 30-day refund policy for returns from the ship date. Customers may return unopened items in original condition at their expense, while damaged products must be reported with photographic evidence for a refund or replacement.
The Easiest Way to Get a Bridgewater Candle Refund
If you’re frustrated trying to get a refund from Bridgewater Candle—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
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