Overview
CallOnDoc.com is an online healthcare service that makes it super easy to see a doctor and get prescriptions without needing appointments. You can text a doctor anytime, any day of the year, even on weekends and holidays. They help with over 150 health conditions including urgent care, sexual health (STD/STI), women's and men's health, mental health, primary care, and skin issues. You can also get popular services like COVID-19 care, lab testing, and prescription refills. They offer flat-rate pricing and even have a free prescription savings card that can save you up to 87% on meds. It's like having a doctor ready to help you anytime, without the hassle of going to a clinic.
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The information was gathered directly from the official CallOnDoc website which lists their services and features in clear, easy-to-understand language aimed at consumers.
How to Get a CallOnDoc.com Refund: Step by Step
If you purchased through CallOnDoc.com directly:
- Email CallOnDoc customer support at prescribe@callondoc.com to request a refund for your membership, subscription, or bill.
- If you have an account, log in to your patient portal and check your messages for any communication from CallOnDoc representatives regarding refund discussions.
- If you have not canceled your subscription, mention that you wish to request a refund because you want to stop the recurring payments.
- Use messaging angles such as:
- "The subscription renewed without my explicit notice."
- "I was not satisfied with the service and did not use the account."
- If you do not receive a response or satisfactory resolution by email, you can call their customer service at +1 (214) 466-6618 during business hours to follow up on your refund request.
How to Contact CallOnDoc.com
If you need assistance, here’s how you can get in touch with CallOnDoc.com support team:
Tips and Tricks for Getting a CallOnDoc.com Refund
- Document all interactions with CallOnDoc including dates, times, and the names of customer service representatives.
- Be persistent but polite: Keep follow-up messages consistent and professional to avoid being ignored.
- Request refund explicitly in writing rather than just cancelling services.
- Use key refund phrases
- Escalate through Better Business Bureau (BBB) or similar consumer protection agencies if initial requests are ignored.
- Time your refund requests to occur before any treatment is reviewed or prescriptions are processed, as refunds are more likely then.
- Express dissatisfaction clearly
- Follow up after escalation
- Avoid emotional language or accusations
- Use multiple contact points
Why Do People Request Refunds from CallOnDoc.com
- Delay or failure to deliver treatment plans or prescriptions within promised timeframes.
- Failure to meet the two hour turnaround for treatment plan delivery.
- Lack of response or communication from CallOnDoc staff.
- Cancellation and refund requests due to service delays and dissatisfaction with subscription services.
- Prescription-related issues, such as the pharmacy not having the prescription or being unable to fill it.
- Refunds given only if the prescription cannot be sent or if telemedicine laws prevent filling the prescription.
- No refunds for consultation fees once prescriptions have been sent to the pharmacy.
- No refunds if medication does not work, but CallOnDoc may offer reevaluation and new prescriptions at no extra cost.
- Refunds requested due to transaction issues like orders stuck at "assigned to medical provider" status with no resolution.
- Refunds due to inability to use service resulting from delayed prescription refill service or service disruptions.
CallOnDoc.com Refund Script
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I hope this message finds you well. I am writing to formally request a refund for a charge that was recently applied to my account. Due to a billing issue, I was unexpectedly charged for a subscription I did not intend to renew. I have not utilized the services, and I believe a refund is warranted under these circumstances.
Please let me know the next steps in processing this refund. I appreciate your attention to this matter and look forward to your prompt response. Thank you for your assistance.
CallOnDoc.com Refund Policy
CallOnDoc offers refunds if you cancel your appointment before it has been reviewed or treated by a physician. However, recurring subscription fees for ongoing services are non-refundable once they have been processed.
The Easiest Way to Get a CallOnDoc.com Refund
If you’re frustrated trying to get a refund from CallOnDoc.com—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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