Overview
CAMH, or the Centre for Addiction and Mental Health, offers a wide range of services to help people with mental health and addiction challenges. They provide different kinds of care, like assessments to understand your situation, short interventions, outpatient services, and even inpatient and day hospital programs if more support is needed. They also support families along the way.
Their services cover many areas like addiction and substance use, anxiety, depression, mood disorders, trauma, dementia, and more. They have virtual mental health options for quick help, emergency services open 24/7, and special programs for youth and women. Basically, CAMH is a place where you can get personalized care that fits your needs whether you need just a little support or more intensive help.
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The information was taken directly from CAMH's official website's programs and services page, which clearly lists the types of services they offer and describes their approach in simple terms suitable for a general audience.
How to Get a CAMH Refund: Step by Step
If you purchased through CAMS Management:
- Go to the CAMS Management customer portal login page at https://info.camsmgt.com/hc/en-us/signin and sign in with your account credentials.
- After logging in, navigate to the section to submit a request, usually found under support or billing inquiries. You can also visit directly https://info.camsmgt.com/hc/en-us/requests/new to submit your refund request.
- Fill out the refund request form specifying that you have an overpayment or refundable deposit to be returned.
- Submit the request; it will be routed to the billing team for processing.
- Wait at least 10 business days to allow the payment to clear the bank, as refunds are processed only after this period.
- Refunds will be sent by paper check via mail; electronic refunds are not available.
- When submitting your request, mention that the payment was made but you have an unused or overpaid balance to increase refund success.
Tips and Tricks for Getting a CAMH Refund
- Document everything meticulously including appointments, charges, and communications.
- Use clear, polite, and firm language in all written and verbal communications.
- Escalate gradually starting with front desk staff, then supervisors, and finally higher administration or ombudspersons.
- Request written confirmation for every step and outcome during the refund process.
- Leverage timing by contacting during weekdays and office hours when staff are more responsive.
- Mentally prepare for persistence; often multiple follow-ups are required.
- If applicable, register with Accessibility Services to support refund requests related to health issues.
- Obtain and provide relevant documents such as discharge papers or letters from health advisors if applicable.
- Express your situation empathically but remain assertive—highlighting mental health challenges if relevant can help.
- Avoid hostile or emotional outbursts, as calm and professional tone tends to get better responses.
Why Do People Request Refunds from CAMH
- Cancellation of courses within specified time frames (15 days or more before course start for facilitator-led courses, 7 days or more for self-directed online courses).
- Course dissatisfaction leading to request for refund before the course starts.
- Change of plans or scheduling conflicts preventing attendance.
- Administrative errors such as accidental double booking or incorrect course registration.
- Course cancellation by CAMH or changes in course availability.
- Missed refund deadline leading to partial or no refund if cancellation happens too close to the course date.
- Inability to attend due to unforeseen circumstances.
CAMH Refund Script
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Dear CAMH Team,
I am writing to request a refund due to an accidental charge on my account. I believe there has been a billing issue with my recent transaction, and I would greatly appreciate your assistance in resolving this matter. Please let me know the necessary steps to process my refund.
Thank you for your attention to this issue. I look forward to your prompt response.
Best regards,
CAMH Refund Policy
The refund policy for CAMH's courses varies by type. For facilitator-led courses, participants can receive a 100% refund minus a $50 administrative fee for cancellations made at least 15 business days before the course starts, while those cancelling 3 to 14 days in advance are eligible for a 50% refund. For self-directed online courses, similar terms apply: a 100% refund minus a fee if cancelled seven days in advance, and 50% if cancelled 3 to 6 days before the course starts; no refunds are issued if the cancellation occurs less than two business days before the course begins.
The Easiest Way to Get a CAMH Refund
If you’re frustrated trying to get a refund from CAMH—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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